North Olmsted Chrysler Jeep Dodge Ram - Service Center

I have called the dealership repeatedly and left my name and number. It has been a week and I have not received a phone call back to set up at service appointment. I even bought 3 cars from this dealershi and number. It has been a week and I have not received a phone call back to set up at service appointment. I even bought 3 cars from this dealership. No more. I will not buy another car from them (I have 4 stellantis vehicles). Terrible customer service! More

I got my Jeep serviced at this place. They put in a new engine in December 2023. My check engine light is on but they refuse to even find out why? They also put in a tranny oil cooler.. M They put in a new engine in December 2023. My check engine light is on but they refuse to even find out why? They also put in a tranny oil cooler.. My jeep cuts off while driving. Shakes when you slow down. It’s in my driveway because I’m afraid it will cut off in traffic. Yet this dealership will not honor their warranty. More

Called to get service on a Wrangler 4Xe that I bought out of town. They said they would do no warranty work on a car that was not bought at the dealership. Great customer service from Jeep and the dealersh of town. They said they would do no warranty work on a car that was not bought at the dealership. Great customer service from Jeep and the dealership. Last vehicle I will ever buy from Jeep. Maybe if the 4Xe's did not have so many problems they could keep up with service. More

Brought in my 2020 Jeep Wrangler for the "death rattle". It is still under warranty so I assumed it would be perfectly okay to bring it to North Olmsted CJDR to repair it. I was denied the available part be It is still under warranty so I assumed it would be perfectly okay to bring it to North Olmsted CJDR to repair it. I was denied the available part because I did not buy it there. I called the dealership I bought it from who let me know that it's not okay to deny me if they had the part. And under my warranty I should be able to go anywhere. As of a result of this, I won't be purchasing a vehicle there in the future. More

Refused to work on my 2021 Jeep grand cherokee because I didnt purchase the car at their dealership and said to go back to where I bought it from even though I would be Paying a service bill and i told them didnt purchase the car at their dealership and said to go back to where I bought it from even though I would be Paying a service bill and i told them dealer i got it from(which was the only one who told me they could get the car) was far away and he said sorry cant help you More

Loved it so much I bought a RAM and JEEP within 30 days!!!! This team has it right. I hate buying cars and I was reminded of it again recently until I found North Olmsted Chrysler Jeep Dodge Ram. I had been sho This team has it right. I hate buying cars and I was reminded of it again recently until I found North Olmsted Chrysler Jeep Dodge Ram. I had been shopping various brands and locations to find someone who made this experience personal, efficient, staying custom orientated while keeping my budget in mind. Lucky for us we met Todd! He was right on with helping me finding the RAM truck I wanted. Their inventory is huge do not be fooled my the smaller lot they have at least 2 overflow lots. They also have the best prices compared to other surrounding dealerships. At one point I asked him to bring me over a truck that was outside my budget he did and tried to steer me into the truck that was in my budget, yes you heard me right he did not try to put me in the higher priced truck. Side note I left with the dream truck and higher priced, totally my choice. Then comes finance the dreaded paperwork in the back of my mind I was thinking this is where it is going to suck. I was wrong Walter was very quick and knowledgeable. I spent less then 20 minutes doing paperwork. Amazing..... Fast forward my daughter turns 16 so last weekend I decided to buy her a car guess where we go, you got it Todd. I left with a new JEEP Compass. I would have never returned or even considered buying another car in less than 30 days without the amazing customer service I received a few weeks before. Service department was great too. We heard squeaking from our truck so while shopping for a new Jeep we took the truck to service and they fit us right in fixed the problem with no delays. Who does that on a Saturday I thought for sure I would be making an appointment. Amazing talking to Mike, super friendly and not a robot personality that I am used to at other places. Thank you for everything Team. You have a new loyalty customer, you have returned my faith into the car dealership world! More

Helpful and easy to work with! I had 3 experiences with this dealership. 1) Found the cat online and asked about holding it for me which they did with a credit card deposit. 2) s I had 3 experiences with this dealership. 1) Found the cat online and asked about holding it for me which they did with a credit card deposit. 2) several days later drive 5 hours roundtrip to pick it up. Everything went well. 3) the cat I bought was a used car and came with a 2 month,, 2000mile warranty. At about half of that there was a problem with the tailpipe and I called to see what the warranty covered. I was told just the powertrain but I called again because of this cat was just thoroughly gone over I felt this shouldn't have occurred do soon. I talked to a wonderfully kind and helpful man named Mile who offered to cover the repair from my local garage. Not only was he kind but a very uplifting guy...a true blessing at a bad time. THANKS!!!? More

Awesome This dealership is awesome! The best prices and best service. Received exactly what I wanted, at the price I wanted! Nick Baise....nice guy! Love my n This dealership is awesome! The best prices and best service. Received exactly what I wanted, at the price I wanted! Nick Baise....nice guy! Love my new Jeep More

Horrible customer service Service department is horrible no one knows what they are doing employees are not properly trained give out wrong information. Would never buy from th Service department is horrible no one knows what they are doing employees are not properly trained give out wrong information. Would never buy from this dealership or bring my vehicle for service More

Good experience twice for service I have purchased a new car from Spitzer in Brookpark, and Brunswick auto mart. I would not go back for service to either ( A Grand Caravan and a Town I have purchased a new car from Spitzer in Brookpark, and Brunswick auto mart. I would not go back for service to either ( A Grand Caravan and a Town and country) I have found the best Chrysler service dealer in the area. I have been there twice, and both pleasant experiences, very common sense and not pushy. I will go there for my next car. More