North Olmsted Chrysler Jeep Dodge Ram

Be careful. They advertise really low prices but then change the terms over and over and over. Exhausting. I signed a deposit form that isnt complaint with the S They advertise really low prices but then change the terms over and over and over. Exhausting. I signed a deposit form that isnt complaint with the State of Ohio laws. They kept my deposit after changing the terms for the 8th time. Financing terms, paperwork. "Free shipping", it is all a scam. Silly waste of time dealing with these people. Buyer beware. More

Update 1/20/26 ! I found out that engine light that came on (due to the oxygen sensor) - right when Serpentini 'allowed' me to take the car home for the first time - I found out that engine light that came on (due to the oxygen sensor) - right when Serpentini 'allowed' me to take the car home for the first time - was a direct connection to the problem with coolant leaking into the engine oil! Not only will I be protesting this dealership in the spring, but I am also in the process of suing Serpentini of North Olmsted! I will give everyone updates as this case progresses. Beware of this place!!!! If you've had a bad experience at this place, please report them to the BBB, Attorney General's office, Federal Trade Commission, your lender, and the Consumer Financial Protection Bureau! I will be protesting outside of their dealership soon to warn other about their deceptive, unethical practices!! I purchased a 2017 Ford Escape in Aug 2025 after a test drive. After signing the temp tags, my sales rep and I discussed taking the vehicle home that day. I was then escorted to the office of Ben Yarger, Finance Director. After the introduction, the first thing I told Ben was "I do not want the extended warranty". Ben immediately began telling me, "You see, we bought down your rate from 20%. Either way, there's going to be no change to this payment (of $574). He repeated this several times as I explained I did not want the extended warranty. He would not take no for an answer. I kept telling him that something didn't seem right about making me take an extended warranty. So, I searched the internet using my cell phone. I read the results to Ben. "No, a car dealership cannot legally offer you a lower interest rate only if you agree to purchase an extended warranty. This practice, known as 'tying product to rate' is considered unethical and can be illegal. If a dealership tries to link the warranty to the rate, it's time to find another dealership". Shortly after reading that to Ben, he left for several minutes. I believe he went to the sales rep and serviceman to tell them not to give me the car. When Ben returned, I told him that I found it hard to believe there was no rate lower than 20%. My credit was fair - not terrible. I believe he told me it was 632. I asked him several times to look at other banks for a lower rate. Finally, Ben found a much lower rate with my own bank. And Ben finally gave up on the extended warranty. This lowered my payment by over $200 per month. I signed all the paperwork and was escorted back to the sales rep. The sales rep then told me, "I have good news and somewhat bad news! The bad news is you can't take the car today because it needs new tires. One of the tires has a nail in it and it's not safe to drive. We wouldn't want you to have a blowout on the freeway, or something." I was concerned with keeping it at a shop that I now believed to be dishonest. So I voiced my concerns to the sales rep and serviceman (since he was standing with her). I told them about the issue I had with Ben in the office. I repeatedly told both of them I was concerned he would tamper with the vehicle to make me regret not getting the extended warranty. They continued to tell me the car wasn't safe because of the tire. But it was safe for me and another person (who test drove the vehicle before me) to drive on the freeway? They insisted I could not take the car home. I even told them I would rather take the car and bring it back the next day. They refused. I filed a complaint about this to the Office of the Attorney General before I even picked the car up. When I went to get the car, the sales rep whispered to me that she wants to 'get the xxxx out of this place' because of the way they treat people! I later learned she found another job. When I took the car home, the engine light came on! It didn't go on when I took it for a test drive, yet it came on within 10 minutes of taking it home. I continued to inform Ryan Serpentini about my issues, yet he did NOTHING. And now, I NEED A NEW ENGINE. Talk about dealership retaliation! I'll see you in court! More

Without providing a detail, final purchase price was $850 higher than what was advertised online and whag was discussed in person. When I approached them about it, the phones were conveniently not work $850 higher than what was advertised online and whag was discussed in person. When I approached them about it, the phones were conveniently not working, the used car sales manager was not available nor was the finance manager. Asking to talk with them in person, they weren't available that way either. I was looking to buy another car after the new year...it won't be with Serpentini. Do not buy from Serpentini. Shady salesman and a shady finance guy too. More

Stay as far away from this dealer as you can. I recently purchased a 2016 jeep rubicon from this dealer. First off the whole sales experience was awful. I was in the dealer for 6HRS for this sale I recently purchased a 2016 jeep rubicon from this dealer. First off the whole sales experience was awful. I was in the dealer for 6HRS for this sale due to staffing issues. (1pm - 8pm). Secondly this is a certified pre own dealer so all vehicles are to be inspected throughly before sale. Well the jeep that I purchased got a check engine light for a bad oil pump two days after purchase. I was not pleased to say the least, however I figured I could get in touch with the dealer to amend this issue. They did not return my calls for a full week and it was not till I made the trip back to the dealer in person that they entertained looking at the vehicle. After waiting another four days for diagnostic they reported back to me that they would not be covering the fix as I did not purchase an extended warranty with the car. THEY DO NOT OFFER A 30 DAY WARRANTY ON “CERTIFIED” VEHICLES. This is ludicrous by its self but the worst part was the amount they tried to scalp me for. Looking around at other people who have had this issue at other dealers the repair should come out to around 1k after tax and the dealer did quote me that at first. But they then stated that they found a leak around the oil filter housing so that would need to be replaced as well. For my trouble they said they were going to quote me at cost of parts for the job and then told me it would be 1800$ for the fix!!!!!! NEARLY DOUBLE. AS WELL YOU CAN SOURCE THESE PARTS FROM MOPAR FOR $500. The whole experience from this dealer has been a clown show to say the least. I will not be sending them any business and if you are considering it I recommend that you don’t. More

Highly recommend! Amazing service and staff! I took a Jeep that I bought from another dealership there and could not be more impressed with the service and care I rece Amazing service and staff! I took a Jeep that I bought from another dealership there and could not be more impressed with the service and care I received. More

Always polite and professional. Facility is clean and inviting. I have never had a problem with this dealership. Facility is clean and inviting. I have never had a problem with this dealership. More

Just wanted to thank NOCJDR & specifically Lou (Luaay) for his professionalism, friendliness & knowledge while adding a new vehicle member to our family. The people in the dealership were cordial, the for his professionalism, friendliness & knowledge while adding a new vehicle member to our family. The people in the dealership were cordial, the building was pleasant & clean +the inventory was top-notch. Made purchasing from here a "No-brainer" The car itself gets better with each passing day and I'm grateful for Lou's explanations about the car & Jeep in general. Will definitely recommend any friends/fam. Appreciate you! More

I have called the dealership repeatedly and left my name and number. It has been a week and I have not received a phone call back to set up at service appointment. I even bought 3 cars from this dealershi and number. It has been a week and I have not received a phone call back to set up at service appointment. I even bought 3 cars from this dealership. No more. I will not buy another car from them (I have 4 stellantis vehicles). Terrible customer service! More

Totally prepared to buy a Grand Cherokee 4xe. Had a demo for sale with 2600 miles on it. Salesman didn'treally seem like he wanted the business: "Can't finance other than Chrysler/Stellantis st Had a demo for sale with 2600 miles on it. Salesman didn'treally seem like he wanted the business: "Can't finance other than Chrysler/Stellantis starting at 8 -10%", "I was getting 10K over invoice for these vehicles a couple of years ago", etc. Went to Medina, got the same vehicle for 2K less with 2K fewer miles, and was able to finance through my credit union. Shop around, people. More

I got my Jeep serviced at this place. They put in a new engine in December 2023. My check engine light is on but they refuse to even find out why? They also put in a tranny oil cooler.. M They put in a new engine in December 2023. My check engine light is on but they refuse to even find out why? They also put in a tranny oil cooler.. My jeep cuts off while driving. Shakes when you slow down. It’s in my driveway because I’m afraid it will cut off in traffic. Yet this dealership will not honor their warranty. More