North Olmsted Chrysler Jeep Dodge Ram

Stay as far away from this dealer as you can. I recently purchased a 2016 jeep rubicon from this dealer. First off the whole sales experience was awful. I was in the dealer for 6HRS for this sale I recently purchased a 2016 jeep rubicon from this dealer. First off the whole sales experience was awful. I was in the dealer for 6HRS for this sale due to staffing issues. (1pm - 8pm). Secondly this is a certified pre own dealer so all vehicles are to be inspected throughly before sale. Well the jeep that I purchased got a check engine light for a bad oil pump two days after purchase. I was not pleased to say the least, however I figured I could get in touch with the dealer to amend this issue. They did not return my calls for a full week and it was not till I made the trip back to the dealer in person that they entertained looking at the vehicle. After waiting another four days for diagnostic they reported back to me that they would not be covering the fix as I did not purchase an extended warranty with the car. THEY DO NOT OFFER A 30 DAY WARRANTY ON “CERTIFIED” VEHICLES. This is ludicrous by its self but the worst part was the amount they tried to scalp me for. Looking around at other people who have had this issue at other dealers the repair should come out to around 1k after tax and the dealer did quote me that at first. But they then stated that they found a leak around the oil filter housing so that would need to be replaced as well. For my trouble they said they were going to quote me at cost of parts for the job and then told me it would be 1800$ for the fix!!!!!! NEARLY DOUBLE. AS WELL YOU CAN SOURCE THESE PARTS FROM MOPAR FOR $500. The whole experience from this dealer has been a clown show to say the least. I will not be sending them any business and if you are considering it I recommend that you don’t. More

Highly recommend! Amazing service and staff! I took a Jeep that I bought from another dealership there and could not be more impressed with the service and care I rece Amazing service and staff! I took a Jeep that I bought from another dealership there and could not be more impressed with the service and care I received. More

Always polite and professional. Facility is clean and inviting. I have never had a problem with this dealership. Facility is clean and inviting. I have never had a problem with this dealership. More

Just wanted to thank NOCJDR & specifically Lou (Luaay) for his professionalism, friendliness & knowledge while adding a new vehicle member to our family. The people in the dealership were cordial, the for his professionalism, friendliness & knowledge while adding a new vehicle member to our family. The people in the dealership were cordial, the building was pleasant & clean +the inventory was top-notch. Made purchasing from here a "No-brainer" The car itself gets better with each passing day and I'm grateful for Lou's explanations about the car & Jeep in general. Will definitely recommend any friends/fam. Appreciate you! More

I have called the dealership repeatedly and left my name and number. It has been a week and I have not received a phone call back to set up at service appointment. I even bought 3 cars from this dealershi and number. It has been a week and I have not received a phone call back to set up at service appointment. I even bought 3 cars from this dealership. No more. I will not buy another car from them (I have 4 stellantis vehicles). Terrible customer service! More

Totally prepared to buy a Grand Cherokee 4xe. Had a demo for sale with 2600 miles on it. Salesman didn'treally seem like he wanted the business: "Can't finance other than Chrysler/Stellantis st Had a demo for sale with 2600 miles on it. Salesman didn'treally seem like he wanted the business: "Can't finance other than Chrysler/Stellantis starting at 8 -10%", "I was getting 10K over invoice for these vehicles a couple of years ago", etc. Went to Medina, got the same vehicle for 2K less with 2K fewer miles, and was able to finance through my credit union. Shop around, people. More

I got my Jeep serviced at this place. They put in a new engine in December 2023. My check engine light is on but they refuse to even find out why? They also put in a tranny oil cooler.. M They put in a new engine in December 2023. My check engine light is on but they refuse to even find out why? They also put in a tranny oil cooler.. My jeep cuts off while driving. Shakes when you slow down. It’s in my driveway because I’m afraid it will cut off in traffic. Yet this dealership will not honor their warranty. More

Matt is great. Will only be buying my Jeeps from his until he retires. Thanks! Will only be buying my Jeeps from his until he retires. Thanks! More

I highly recommend this dealership. Our salesman, James Pena was very knowledgeable, kind, and easy to work with. He made purchasing our new Grand Cherokee an easy process, and explaine Our salesman, James Pena was very knowledgeable, kind, and easy to work with. He made purchasing our new Grand Cherokee an easy process, and explained the functions in great detail. Walter from the finance department was pleasant, and we went through the paperwork in a very short time. We will definitely go back to this dealership when ready for our next vehicle. More

Called to get service on a Wrangler 4Xe that I bought out of town. They said they would do no warranty work on a car that was not bought at the dealership. Great customer service from Jeep and the dealersh of town. They said they would do no warranty work on a car that was not bought at the dealership. Great customer service from Jeep and the dealership. Last vehicle I will ever buy from Jeep. Maybe if the 4Xe's did not have so many problems they could keep up with service. More