North Olmsted Chrysler Jeep Dodge Ram

"Waste of Time" My husband and I stopped here to take a quick look at the used car inventory and found one we were interested in. Anthony was sitting at front desk wh My husband and I stopped here to take a quick look at the used car inventory and found one we were interested in. Anthony was sitting at front desk when we went into dealership and although he didn't seem real excited about it, he brought the car up and we took a test drive. We felt throughout this part of the experience that we were bothering Anthony by looking at a car that they had for sale, and that he really had no interest in selling it. However, because we liked the car, we went in afterwards to attempt to make a purchase. While Anthony set us up in the computer, he shared that he loves working for this family-owned company where they are no pressure, if you don't want to buy a car or can't make a deal, they won't force it on you. That's great. Except it isn't true. After awhile, Anthony came back with an offer on the car and my trade-in. As is the case buying any car at any dealership, we intended to make a counteroffer. My husband told Anthony that we would just share our bottom line (which we didn't believe to be that unrealistic, but even if it was, it does not excuse the behavior). In response, Anthony said "yeah, don't waste my time," grabbed his papers, and stomped away, leaving us sitting at his desk, dumbfounded. His conduct was wildly inappropriate, unprofessional, rude, lazy, and frankly, it's shocking that his title is Salesperson. After reviewing Google reviews when we returned home, it is clear that this family-owned dealership is anything but low pressure and easy car buying. The last straw that put us over the edge and the reason I am taking my time to write a negative review, which I have never done for any reason for any company, was the stock email that we received from Anthony a few hours after leaving, which thanked us for visiting, and stated, "we are committed to exceeding the expectations of our customers, and I will do everything possible to ensure that you are completely satisfied." As if the experience couldn't be any worse or the follow-up couldn't be in any worse taste. THE WORST CAR SHOPPING EXPERIENCE. More

Easy no hassle car shopping Very friendly and non pushy sales. Very educated on cars with allot of information. From beginning to driving off the lot in my new car it was an exce Very friendly and non pushy sales. Very educated on cars with allot of information. From beginning to driving off the lot in my new car it was an excellent experience. More

Used f 150 I had a good experience buying with Renee. She was very accommodating to all my requests and a pleasure to work with. Overall smooth transaction. I had a good experience buying with Renee. She was very accommodating to all my requests and a pleasure to work with. Overall smooth transaction. More

New Jeep Renegade Tom Williamson and Walter Kriz really cane through for me. I'm so appreciative. Went to the dealership thinking I would leave without a new,vehicle bu Tom Williamson and Walter Kriz really cane through for me. I'm so appreciative. Went to the dealership thinking I would leave without a new,vehicle but, Tom and the finance mgr., Walter,, they made it happen. This is my second jeep from this dealership, everyone works hard to make sure the customer is satisfied. Thanks again Tom for all your hard work. More

Excellent Service The associates I dealt with, Chris Weber and Walter Kriz were extremely courteous and personable. It was truly a pleasurable experience. I would def The associates I dealt with, Chris Weber and Walter Kriz were extremely courteous and personable. It was truly a pleasurable experience. I would definitely recommend North Olmsted CDJR! More

Tom was excellent Tom was very helpful and excellent professional in helping us with our new Jeep. Would highly recommend Tom to family and friends. Very knowledgeable Tom was very helpful and excellent professional in helping us with our new Jeep. Would highly recommend Tom to family and friends. Very knowledgeable in our decision. More

Best Dealer Ever! Tom Williamson was very professional and willing to make a deal! He was very knowledgeable about my truck and went to great extents to help me. The wh Tom Williamson was very professional and willing to make a deal! He was very knowledgeable about my truck and went to great extents to help me. The whole process went very smooth, and quick! I would recommend North Olmsted dealership to everyone. Thanks for everything! You have a new Customer for life! More

Patience is a virtue with this dealership. Tom Williamson helped us get a deal That was not expected after trying for other things. We found something that was better then expected. After a lo Tom Williamson helped us get a deal That was not expected after trying for other things. We found something that was better then expected. After a long wait he really hooked it up. Second i would greatly like to thank Matt in finance for once again getting us approved for the third time. We recommend this dealership to anyone!! Don’t go to Ed Tomko. These guys won’t quit. They will get you a deal no matter what. Key word will always get you a deal. More

Christian and Todd are excellent So, admittedly, my purchase was made simple because I am picky, but they had the exact vehicle I wanted- which truthfully made it all smooth. However, So, admittedly, my purchase was made simple because I am picky, but they had the exact vehicle I wanted- which truthfully made it all smooth. However, the sales staff including Todd and Christian were fabulous. They listened to my needs, answered my questions, and made it happen at the price I wanted! Most importantly, they treated me with courtesy and respect. The deal went as quickly as it could possibly have gone, too. I don’t know about you- but as nice as car dealerships are, I don’t want to spend the entire day there, or multiple days, which is usually the case. Advice to the dealership would be to keep ordering the top sellers for the area, and continue to extend courtesy as you have shown me. That really sealed the deal for me- it was as if I just built the Jeep online and it appeared in your lot (which is what Jeep wants you to believe is possible, but that’s not the case, and it will cost you at least a grand). I might add, the weather was horrible, but they still made it happen! The stars really aligned on this one, and it was a sweet deal from Jeep, who also seems to be heeding the consumer. Thanks guys!! More

Fast, efficient, friendly and professional Called about a car I liked, drove up there, traded my old car in and got the car I wanted and was in and out by about an hour. Great service and amazi Called about a car I liked, drove up there, traded my old car in and got the car I wanted and was in and out by about an hour. Great service and amazing prices!! More