North Hollywood Toyota - Service Center
North Hollywood, CA
411 Reviews of North Hollywood Toyota - Service Center
The maintenance/service provided is always reliable, always dependable. Their service coupons are also of great value as well. However, the actual wait time involved for the most simple & straightfo always dependable. Their service coupons are also of great value as well. However, the actual wait time involved for the most simple & straightforward of services can be ABSOLUTELY UNBEARABLE. When a customer schedules an appointment time (days in advance) for an oil change... and then the customer asks the.on-site service rep during the initial write-up approx how long it will take... and the response from the service rep is 2-3 hours... well, I think we can all agree that such a significant, extended wait time would require the customer to excercise great patience. But when it ULTIMATELY takes nearly 5 LONG, GRUELING HOURS to complete a SIMPLE OIL CHANGE... i'm sorry, but NO DISCOUNT COUPON is worth that amount of TORTURE. In Closing... At the conclusion of such a trying, frustrating, and disappointing experience... It would've been very nice (and totally appropriate) for the Service Dept to offer some sort of a goodwill gesture/incentive/promotion to the customer, providing an opportunity for the dealership to earn back both the customer's trust and future business. Unfortunately, nothing was offered. I guess we all simply see the world differently... More
The level of service was professional. My car was in for hybrid related repairs. I was kept updated. Very pleased with the service and results. Thank you! My car was in for hybrid related repairs. I was kept updated. Very pleased with the service and results. Thank you! More
As usual, the team at North Hollywood Toyota took excellent care of me and my 2006 Rav4. Russ is a great person to work with and good with explanations of those tricky things that sometimes need car excellent care of me and my 2006 Rav4. Russ is a great person to work with and good with explanations of those tricky things that sometimes need care. More