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North End Subaru - Service Center

Lunenburg, MA

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252 Reviews

252 Reviews of North End Subaru - Service Center

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March 13, 2021

It was a pleasure dealing with all of the staff in the service department. It was the same nice attitude that I received from Alex when I was buying the car and I so enjoyed relaxing in the lounge while More

by emjasins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Rondeau
March 13, 2021

Always very friendly and helpful.Felt safe they are practicing keeping people safe during the pandemic, while getting your car serviced.Love my Subaru.Be safe! More

by THEABABY
Recommend Dealer
Yes
Employees Worked With
Marissa Spagnuolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Machado, Matt Rondeau
March 12, 2021

The service staff are always friendly and helpful and break bad news quite well. :) My last visit was costly but worthwhile and my car came back shining. More

by KristinD13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado, Matt Rondeau, JJ Oneal
March 11, 2021

I arrived a few minutes early for my appointment. The service department took me right in and started working on my car immediately. The 18,000 mile checkup was completed in 45 minutes and I drove away i More

by DENKAV49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado
March 11, 2021

Josh and Matt are the best... and J.J. is just too funny! We will only buy Subaru's in the future just so we can come and visit these guys! More

by JKLMANSEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Liddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Waite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Spagnuolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Machado, Matt Rondeau, JJ Oneal, Jason Rife
March 09, 2021

I have a couple of issues at this dealership. About 1 I have a couple of issues at this dealership. About 1 year ago I brought my 2015 low mileage Legacy in for an oil change . The next day I drove my More

by menurse
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Name not known. It was a women service advisor.
Apr 06, 2021 -

North End Subaru responded

Hello, My name is Jason Cote, and I am the General Manager here at North End. I read your review, and I first wanted to say that I am sorry that you have received the service you described. I spoke to JJ our service manager, and he let me know he had reached out, and replaced your remote starter for you at no charge to fix the issue described. I wanted to personally reach out to you to ensure that he was able to rectify your issue, and that your experience was hopefully a little better than before. If it did improve would you be so kind to let me know, by either writing back to me here, giving me a call or editing your review, and if it HAS NOT been resolved, please call me directly asap at 978.785.5102, my direct line. Again, my sincerest apologies, and I hope that we have helped make it right. Sincerely, Jason Cote jcote@northendsubaru.com 978.785.5102

Apr 06, 2021 -

menurse responded

The issue was resolved quite satisfactory.

March 09, 2021

From drop-off to pick-up, the whole service experience is friendly, informal and very efficient and it doesn't hurt that their "living room" is better than mine. More

by JCBARRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Spagnuolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Machado, Matt Rondeau, JJ Oneal
March 09, 2021

I had incident with my car being service, but I must say that the Service Dept.did their absolute best to make it right. I will continue having my car serviced there. More

by DAIGLEJOSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Rondeau
March 07, 2021

Had to drop my car off for two recalls. Mechanic finished them very quickly and even replaced a lug I needed. They were very friendly and professional.. More

by BLKSAB73@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado
March 06, 2021

The customer service staff always friendly, knowledgeable and informative. It is nice to know they are looking out for your best interests. I have and will continue to recommend North End to others, not on More

by MELISSAMXWL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado, Matt Rondeau