Back

North End Subaru - Service Center

Lunenburg, MA

not yet
rated
252 Reviews

252 Reviews of North End Subaru - Service Center

Sort by
March 25, 2021

The car was running fine when we brought it in for service. Now there is a hesitation when you accelerate. This was the problem that was corrected a few years ago by a Subaru recall. The problem ha More

by LESLIELOU0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Rondeau
March 25, 2021

Another great experience from check in to check out explained everything and didn't even charge for the Acorn removal! Always appreciate that complimentary car wash to More

by ERICADACK
Recommend Dealer
Yes
Employees Worked With
Marissa Spagnuolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Machado, Matt Rondeau, JJ Oneal
March 24, 2021

Except for them leaving the car's parking lights on and killing the battery which required me to jump start car when returning to pick up the car after they were closed, everything was great More

by JOHNC16
Recommend Dealer
No
Employees Worked With
Bob Waite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Spagnuolo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Machado, Matt Rondeau, JJ Oneal
March 23, 2021

Switched to North End from another Subaru dealer based on their superior service. Will continue my service there. Service department is always professional and accommodating. More

by PMKOIKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Rondeau
March 22, 2021

Bought car here and always have it serviced here $$$$. I’m an embarrassed victim of Northend bait and switch. Given price for tires, dropped car off, picked up loaner and later get a call that price chang More

by mcdanieljan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Rondeau, Jason Rife
Apr 06, 2021 -

North End Subaru responded

Hello, My name is Jason Cote, and I am the General Manager here at North End. I am reading your review, and I feel the need to reach out and apologize. I am sorry that this has happened to you. I have spoken to JJ my service manager, and he said he spoke to you and had the issue resolved. I am personally reaching out, because I want to make sure that your issue was more than resolved. If you do not mind spending a few minutes to respond back to me, or to give me a call directly, I would love to speak with you regarding this, and ensure that these issues have been resolved. My direct line is 978.785.5102. I look forward to speaking with you to make this right. Sincerely, Jason Cote jcote@northendsubaru.com 978.785.5102

March 18, 2021

Very friendly service. I have bought 3 cars here now and have had them all serviced here. I will continue to use them for everything. More

by DOXIELADY2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado
March 18, 2021

Servicing took a little longer than I was told to expect. Waiting room was clean and comfortable. I appreciated the review of work done that I received when the servicing was completed and answers to q More

by LBWALLACE34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Spagnuolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

Service was completed sooner than expected. Car wash was not done. I accept dealership's reason for this .I am looking forward to getting this done. More

by MRNAV
Recommend Dealer
Yes
Employees Worked With
Josh Machado
March 15, 2021

They have always treated me right. Fast, efficient service done on time and fairly priced. Bought 5 cars here over the years and plan on more. More

by FOXBW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Liddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Spagnuolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Machado, Matt Rondeau, JJ Oneal
March 15, 2021

North End is a trusted partner for the maintenance of my cars. It’s easy to make an appointment that fits my schedule. They offer discounts that help me save money. They keep me informed if they encounte More

by CPL582
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Rondeau
2
...