North End Mazda - Service Center

I absolutely love the service department at North End Mazda. They are friendly and never try to talk you into things you don't need I didn't buy my 05 Mazda 3 from North End but have brought it for every Mazda. They are friendly and never try to talk you into things you don't need I didn't buy my 05 Mazda 3 from North End but have brought it for every service there. They are very trust worthy and helpful. I am always able to get in very quickly and if it's going to be a long wait they offer brand new, clean loaner cars. Even when I don't have coupons(which they are great about sending to me in the mail) they always find some discount to give me. I've never felt ripped off and overcharge. Actually most of the time I feel like I'm getting over on them. But I guess when you treat them right as a faithful customer you should expect them same exceptional service in exchange. Which they undeniably deliver at every visit!!!! More

Roger is the best service manager I've ever dealt with - seriously. He's honest, friendly, and always goes to lengths to make me feel comfortable with the service my car gets. He NEVER pushes extra jobs, seriously. He's honest, friendly, and always goes to lengths to make me feel comfortable with the service my car gets. He NEVER pushes extra jobs, and is straight about what my car needs. His techs always explain what's going on and do the little extras to make it right every time. Highly recommended! More

Bought a 2010 Mazda 3 from North End Mazda. Everything was going great until after I pickup the car. I called service to schedule my first oil change. I had between 6k-7k miles. The guy that answer the ph was going great until after I pickup the car. I called service to schedule my first oil change. I had between 6k-7k miles. The guy that answer the phone was nice for the first five to ten seconds. He told me that I'm 3 times over on miles and my warranty is voided on my car because of that. And I would have to pay out of pocket for anything that goes wrong with the powertrain. When I figure I was not getting anywhere with this guy I then ask him to speak with the General MAnager. He quickly answer back 'He's not excepting any calls right now' and hung up on me. Now I have been working in commercial service for about 8 years and if anybody treated an customer like this they would be in the unemployment line. I recomend to anyone to not got to North End Motors in Lunenburg MA. More