North End Mazda - Service Center

Roger is great!! Ive worked with other Service Consultants who have treated me like I dont know what I am talking about and try to sell me stuff that I dont need. Roger is pleasant and personable Consultants who have treated me like I dont know what I am talking about and try to sell me stuff that I dont need. Roger is pleasant and personable from phone calls to face to face contact. He knows that I have a tight work scheduled and is always willing to accommodate me in any way possible, even if that means staying later if I cant quite make it to the dealership before 5pm. Roger is always willing to go the extra mile to make a customer happy, and I know he's gone many miles for me because I'm probably his pickiest customer!! Roger is an asset to the already wonderful team at North End Mazda. Its always been a pleasure to work with North End and I always recommend it. Thanks!! More

We have two Mazdas and do routine service (oil changes etc) several times per year (the last visit was in June) - Roger always schedules exactly as we request appointments which is important to us. He al etc) several times per year (the last visit was in June) - Roger always schedules exactly as we request appointments which is important to us. He also gives us a "heads-up" on coupon specials so that we can take advantage of those. We have never had any complaint with any of the service at North End. Believe it or not, we actually enjoy going there. More

Roger and his mechanics diagnosed the problem with the EGR valve, cleaned and replaced the valve;-- and our '03 Protege is running great. Thank you for timely, reliable and friendly service. We will be EGR valve, cleaned and replaced the valve;-- and our '03 Protege is running great. Thank you for timely, reliable and friendly service. We will be back and will recommend you to our friends. More

There are Mazda dealers that are closer but I purchased my car from North End Mazda and the service is outstanding. I typically deal with Roger Hanks and he is always friendly, honest and thorough. The w my car from North End Mazda and the service is outstanding. I typically deal with Roger Hanks and he is always friendly, honest and thorough. The work is excellent and the prices cannot be beat. I would not trust my car to another service department. More

my car had a noise coming from the motor so i made a call to the dealer were i purchased it and they recommended me to north end Mazda.that is were i met roger.he took me right in.the motor had to be replace to the dealer were i purchased it and they recommended me to north end Mazda.that is were i met roger.he took me right in.the motor had to be replaced.roger called me three times the in one week.it only took a week to get the job done.he kept me informed the hole time.i felt very comfortable dealing with roger.i will tell my friends about roger and north end Mazda for sure. More

I took my car in since the brake light was on. The I took my car in since the brake light was on. The diagnosis was quick. The short term fix was appropriate and a longer term recommendation was m I took my car in since the brake light was on. The diagnosis was quick. The short term fix was appropriate and a longer term recommendation was made - giving me some assurances that the problem will be addressed and fixed. The personnel are very friendly and create a very comfortable atmosphere despite the unfortunate reason for visiting the Service department in the first place. More

I've been taking my 2002 Mazda Protege5 to North End Mazda for 10s of thousands of miles. I bought it in 2004 with 38,000 from a small used car dealer and it's still running great at 132,000 (and climbi Mazda for 10s of thousands of miles. I bought it in 2004 with 38,000 from a small used car dealer and it's still running great at 132,000 (and climbing) thanks to all the great work from the service crew at North End Mazda. I come from a family of do-it-yourself types, mechanics, engineers, etc. so I've learned a lot about engines and how all the parts work together and I tend to be able to diagnose problems fairly accurately. As a college student with no money I spent time with my dad replacing worn out parts with refurbished ones from the junkyard and doing basic maintenance like oil changes and tire rotations on my first two cars. So you might wonder why someone who does their own maintenance and repair would take their car to a dealership to be worked on. Well, initially, it was due in a large part to having moved to my own apartment and not having a driveway to work in anymore, secondly, I was working a lot between 2 jobs and had no time to deal with maintenance or repairs. My first major repair was difficult to diagnose until the engine light finally came on. I brought it to the auto shop where I'd gotten my inspection sticker for years. They told me the EGR valve was malfunctioning and that it would take them a week to get the part and then install it for me. I couldn't wait that long, so I went up to North End Mazda figuring they'd likely have it on hand or could get it immediately. That first visit sold me. Roger listened to me as I explained a few things about the car and the diagnosis I'd gotten as well as other concerns that were minor but needed addressing. Never once did I feel uncomfortable or patronized- because I'm a woman. Not only did they get my car fixed in a day, but they gave me a loaner vehicle free of charge to go to work. The repair was done right the first time, there were no additional fees and the pricing was fair and service was beyond what I expected. Since then I've taken my car back time and time again. Roger consistently gets me the best deal and tells me honestly and upfront what's going on. I never get the run around you hear people say they get from some less reputable dealerships. I'll get update phone calls if I have to drop it off and he'll ask me if I want something done before they do it if it was found on a full circle inspection. Awesome. Most recently, I brought the car in for a replacement AC compressor. The original was malfunctioning and making a horrid sound. A new AC was installed but something was still wrong with the system due to physical break down of the original part and North End had to order and install a second new AC a few days later. I got a great price, got to drive two different new (2010) loaner vehicles, and I've got colder AC now than I think I've had in a couple of years. I feel the service team at North End Mazda go out of their way to make sure they take care of their customers, so I've been recommending them to everyone, including people that don't own Mazdas. I've also had the pleasure of talking with some of their sales staff about a Speed6 that was on their lot. All in all, great staff at North End Mazda; definitely people you'll enjoy doing business with. More

We brought out car in with an intermittent check engine light. The dealership and especially Roger kept looking for the issue until the determined the root cause and fixed it. I am very happy with the se light. The dealership and especially Roger kept looking for the issue until the determined the root cause and fixed it. I am very happy with the service department. Even though there are others closer that could take care of this car, I trust this dealership to maintain this vehicle the way it should me maintained. More

One of the reason I will most likely buy another (my 5th) Mazda from this dealer. They uncovered what was making my car seem sluggish, pinpointed preventive mainenance issues I had been neglecting, and combi Mazda from this dealer. They uncovered what was making my car seem sluggish, pinpointed preventive mainenance issues I had been neglecting, and combined all the required actions into a set of actions which didn't break the bank. Very gratifying service visit. More

I can't say enough how Great the Service Dept. is at North End Mazda !!! They go out of there way to make sure all my needs are taken care of !!! Roger Hanks and his Team are excellent to deal with each North End Mazda !!! They go out of there way to make sure all my needs are taken care of !!! Roger Hanks and his Team are excellent to deal with each and every time !!! Keep up the GREAT Job !!! The Sale Team is Great Too !!! Looking forward to maybe purchasing a Miata next year !!! More