North End Mazda - Service Center

My local dealer is 4 miles from my home. After a runaround with that dealer I found NorthEnd (using Mazda.com & using my zipcode) NorthEnd is 45 miles away. I called and spoke with Roger Hanks about runaround with that dealer I found NorthEnd (using Mazda.com & using my zipcode) NorthEnd is 45 miles away. I called and spoke with Roger Hanks about a warranty issue. My local dealer told me I needed a new PCM for an 05 Mazda 6. told me there was no way it was covered under warranty, Quote part/labor was almost $800.00 Long story short ROGER and his entire team far exceeded my expectations!!!! I spent the next 3 Saturdays driving to Mass. over an hr each way. I was told by other dealer I needed PCM- Roger got it covered under warranty.- Saving me close to $800.00 Turns out that part was not even the issue. I will continue to drive to Mass. for any and all service, when it comes time for new car, it will be purchased from NORTHEND MAZDA. More

The service team at North End Mazda did a great job. I called to set up an appointment and was accomodated at an easy time for me. When dropping off my car, I was greeting cheerfully, given a loaner car f called to set up an appointment and was accomodated at an easy time for me. When dropping off my car, I was greeting cheerfully, given a loaner car for the day, and was on my way in 10 minutes. When I returned to pick up my car, everything was completed, plus an additional service for free. Again I was in and out in minutes. No one likes to have to bring their car in for service but I wanted to say that this group made the experience a positive one! More

Most recent visit was for a service appointment. Normal scheduled maintenance. As always the entire staff is friendly, and overall personable. They do their best to make you feel like a valued customer. scheduled maintenance. As always the entire staff is friendly, and overall personable. They do their best to make you feel like a valued customer. Roger always asks if I have any other questions or concerns ahead of time and ensures they are addressed. They set realistic expectations. North End Mazda is the complete opposite of the typical "dealership" stereotype. They work hard to make ensure the customer is happy, and I always leave feeling like I got a fair deal. Most importantly I feel that they're always honest, there have been no surprises. From the day I bought my car to every follow-up appointment it's nothing short of an excellent experience. I don't hesitate to recommend them, and will definitely buy my next car from them. More

North End Mazda service department is by far the best service department that I have used ever. Roger is so friendly and very professional always greeting me by my first name which is hard to pronounce. service department that I have used ever. Roger is so friendly and very professional always greeting me by my first name which is hard to pronounce. Just remembering me and asking me how's my family is great. When I bring in my 2009 Mazda 6 Grand Touring for routine service I am in and out quickly. If not Roger sees that I have a clean loaner car that is the same or better than my car. I live 45 mins from North End and have two Mazda dealerships near my house but make the drive to North End because Roger and the crew are awesome. More

Roger was very accomodating giving me a loaner for the time my car was being serviced. Everyone in there was very friendly and helpful. Roger helped me detail my car also which was absolutely great! Th time my car was being serviced. Everyone in there was very friendly and helpful. Roger helped me detail my car also which was absolutely great! They were also very nice to my 2 boys by giving them money for snacks. Will go back for sure. More

I had purchased a 2003 mazda 6 for my son back in Oct. 2009. I have had several mazdas before and presently own a 2009 Mazda 6 Grand Touring which I love. My son's car was purchased at a small used dealer 2009. I have had several mazdas before and presently own a 2009 Mazda 6 Grand Touring which I love. My son's car was purchased at a small used dealership in Leominster Ma. When my son took the car to be inspected several diognostic problems showed up and we took the car back to the dealership in Leominster. Finally the car ended up at North End Mazda for reprogramming. We got the car back and the engine light went right back on. Our dealer had it towed to North End Mazda again. They tried flushing the engine several times, but suggested the engine needed to be replaced, it was full of sludge. I live in southeastern Mass. about 2 hours away so I had to rely on phone conversations in dealing with this problem. I started talking with Roger and John on a regular basis because at this point I had lost all confidence in the dealer and he had become very difficult to deal with. Roger and John were more than helpful. They explained everything that was going on with the car in a very clear and honest way. It really wasn't their problem; they ended up involved in a very roundabout way, but they couldn't have been more obliging. After 6 months and an engine replacement the car is still not running and has never been inspected. Thanks to a letter from John to the Lemon Law Arbitration board on my behalf we will finally be receiving our money back. It has been a very long haul!! I want to make sure that John and Roger are recognized for their outstanding service. I could not have won without them!!! Sincerely, Sasha Buck More

I absolutely love the service department at North End Mazda. They are friendly and never try to talk you into things you don't need I didn't buy my 05 Mazda 3 from North End but have brought it for every Mazda. They are friendly and never try to talk you into things you don't need I didn't buy my 05 Mazda 3 from North End but have brought it for every service there. They are very trust worthy and helpful. I am always able to get in very quickly and if it's going to be a long wait they offer brand new, clean loaner cars. Even when I don't have coupons(which they are great about sending to me in the mail) they always find some discount to give me. I've never felt ripped off and overcharge. Actually most of the time I feel like I'm getting over on them. But I guess when you treat them right as a faithful customer you should expect them same exceptional service in exchange. Which they undeniably deliver at every visit!!!! More

Roger is the best service manager I've ever dealt with - seriously. He's honest, friendly, and always goes to lengths to make me feel comfortable with the service my car gets. He NEVER pushes extra jobs, seriously. He's honest, friendly, and always goes to lengths to make me feel comfortable with the service my car gets. He NEVER pushes extra jobs, and is straight about what my car needs. His techs always explain what's going on and do the little extras to make it right every time. Highly recommended! More

Bought a 2010 Mazda 3 from North End Mazda. Everything was going great until after I pickup the car. I called service to schedule my first oil change. I had between 6k-7k miles. The guy that answer the ph was going great until after I pickup the car. I called service to schedule my first oil change. I had between 6k-7k miles. The guy that answer the phone was nice for the first five to ten seconds. He told me that I'm 3 times over on miles and my warranty is voided on my car because of that. And I would have to pay out of pocket for anything that goes wrong with the powertrain. When I figure I was not getting anywhere with this guy I then ask him to speak with the General MAnager. He quickly answer back 'He's not excepting any calls right now' and hung up on me. Now I have been working in commercial service for about 8 years and if anybody treated an customer like this they would be in the unemployment line. I recomend to anyone to not got to North End Motors in Lunenburg MA. More