North End Mazda - Service Center

Wayne Brown answered the phone when I called asking for assistance with a flat tire. Even though the repair shop was officially closed, he allowed me to come over and lend a hand changing a flat tire. I wa assistance with a flat tire. Even though the repair shop was officially closed, he allowed me to come over and lend a hand changing a flat tire. I was SO grateful. When I tried to give him money, he refused, saying that he just wanted to keep his customers safe and happy. What a great representative for the Mazda brand, and what a conscientious employee. Thanks, Wayne! More

Servie dept is amazing. Always get the job done right the first time. Polite, friendly, and knowledgable can pretty much sum it up. Always honest about repairs needing to be done as well. first time. Polite, friendly, and knowledgable can pretty much sum it up. Always honest about repairs needing to be done as well. More

I was thrilled with the fast and friendly service from the Mazda service team! I had my truck towed there last night and this morning I recieved a call from Steve Gagne, the head mechanic. He was very pat the Mazda service team! I had my truck towed there last night and this morning I recieved a call from Steve Gagne, the head mechanic. He was very patient as he listened to me explain the problems I had been experiencing. I was happily surprised when I got a call after lunch, and it was fixed! Very reasonable prices too! I will definately be back for all my service needs! Thanks again!!! :) More

I have had my Mazda3 for over a year now. The car is exactly what I was looking for, and the service department has been great in working with me to keep my car running smoothly. They have gone the ext exactly what I was looking for, and the service department has been great in working with me to keep my car running smoothly. They have gone the extra mile to make sure I have the right snow tires for my car, that I had installed my wife's cargo pod correctly, and that I continue to get the most out of my car while working within my budget. I highly recommend this dealership for great auto service and great customer service. More

i have taken my vehicle to several locations over the years and north end mazda was one of the best. They made me feel right at home and they were honest and sincere about every repair needed for my vehi years and north end mazda was one of the best. They made me feel right at home and they were honest and sincere about every repair needed for my vehicle. They even went as far to tell me one time i came in for a service that i wasn't due for it. Not too many shops that would do that. More

I had a problem with my service, and contacted Mr. Gordon about it. His team did everything they could, over and above, to rectify the situation. I will continue to have North End Mazda service my car. War about it. His team did everything they could, over and above, to rectify the situation. I will continue to have North End Mazda service my car. Warmly, Charity More

I hae been dealing with North End Mazda over 5 Years.. I would recommend the drive to anybody.. I have purchased 4 vehicles from there.. Great place to deal with...I will be looking for another Mazda prob would recommend the drive to anybody.. I have purchased 4 vehicles from there.. Great place to deal with...I will be looking for another Mazda probably In the Fall. I will have plenty of vehicles to choose from. More

The service and parts departments have been excellent to my wife and I since we bought our Mazdas in January. Ron and Roger in the service department have taken the time to learn my name and why we have th my wife and I since we bought our Mazdas in January. Ron and Roger in the service department have taken the time to learn my name and why we have the cars we own. It means a lot to a customer to feel like you are being taken care of. This has allowed them to help me and my wife keep our Mazdas in top shape throughout the winter without a single problem. We have also added accessories to our cars to fit our lifestyles. Boyd in parts has been key in helping us pick the right snow tires for last winter and the right accessories for our cars. My Mazda3 preformed beautifully all season. I would highly recommend this dealership for their top-notch service and sales. Thank you North End Mazda. More

After several bad snowstorms, I noticed that the right side of my front bumper was not flush with the headlight. I later found out, after talking with Hank, that the right front bumper clip was broken. Th side of my front bumper was not flush with the headlight. I later found out, after talking with Hank, that the right front bumper clip was broken. The part was ordered and a week later, the job was completed free of charge. In addition, routine inspection and an oil change was done. I highly recommend North End Madza service because of their excellent service, courteous staff, and knowledgeable technicians. More

I purchased my 2004 Mazda 6S new from North End with only 83 miles on it. I have always had it serviced there and the service has continually improved over time. The service department has always been hone 83 miles on it. I have always had it serviced there and the service has continually improved over time. The service department has always been honest and fair. They notify me of recalls and tell me when a repair or scheduled maintenance is coming up so that I can prepare financially and/or research options (e.g. type of tires). In recent years, the service department personnel have become even friendlier. They are friendlier on the phone and in person, schedule me for service on short notice, advice me of cost saving options, and treat me as a friend. When I go in with a mechanical issue or concern, they take the time to explain the diagnosis, why the problem occurred, and my options. Roger, the parts department staff, the technicians, and all North End staff that I have encountered over the years are knowledgeable, work hard, take pride in their jobs, and do much more than what is required of them. I believe in the North End Service Department and, after purchasing a used vehicle from them with Jason Cote a month ago, plan on having my family’s second vehicle serviced there as well. North End Mazda values the business of their customers and expresses it through their actions. When I first started getting my car serviced there, I was surprised that they washed my car when I got it serviced. It was really nice, saved me time, and kept me proud of my Mazda. Over the years, I have had to get extensive work done on my vehicle on several occasions after hitting a pregnant deer, running over a raccoon on the highway, being victim of a hit and run in a parking lot, getting dented rims and flat tires on potholes, etc. Depending on the extent of the damage, North End either fixed my car or recommended a body shop and helped me make arrangements. While they were fixing my vehicle, they sometimes let me use a rental vehicle. In fact, when I purchased the used vehicle, our trade-in was inoperable and we were given a rental car so that we could both go to work while it was being prepared. Thanks to North End and their staff, after years of ownership, I am still proud of my Mazda! More