North End Mazda - Service Center

Thank you J.O'neil and his team has done a nice job at no time on cx-9 tire we've got flat. Work was done despite we shown up after hours on Suturday evening. J.O'neil and his team has done a nice job at no time on cx-9 tire we've got flat. Work was done despite we shown up after hours on Suturday evening. Thank you. Katerina. More

Christmas Surprise Remote start and heated seats installed as a surprise gift for my wife. They made up a fake recall so she would have no idea!!! Remote start and heated seats installed as a surprise gift for my wife. They made up a fake recall so she would have no idea!!! More

Look forward to going to the dealership Who ever says "I look forward to going to getting my car worked on at the dealership"? Well, I do! The guys over in the Mazda Service Dept. will answe Who ever says "I look forward to going to getting my car worked on at the dealership"? Well, I do! The guys over in the Mazda Service Dept. will answer all your questions thoroughly and truthfully. They are friendly and they really listen to what you have to say! Their work is spot on, and they will not make you do anything that's not needed. I've tried other mechanics and always find myself circling back to the dealership so that they can fix the mistakes. They've saved me more than once, and I am forever grateful. I highly recommend this dept. for all your service needs! More

Hassle-free service and scheduling thank you for the quick and easy scheduling! quick response and fast turn around time on service got me up and running on a Saturday. thank you for the quick and easy scheduling! quick response and fast turn around time on service got me up and running on a Saturday. More

Awesome Service I recently had some damage happen to the bottom of my Mazda 6 during a massive downpour. I was able to take it right to North End Mazda and have it l I recently had some damage happen to the bottom of my Mazda 6 during a massive downpour. I was able to take it right to North End Mazda and have it looked at the same day thanks to Mike Maillet in Service. Steve was the mechanic who took a look at the work, assessed it, patched me up so I could drive while I waited for the part to come in. I was able to get it fully repaired within a few days. The service and people at North End Mazda are top notch. I would recommend to anyone. More

Not a typical experience this time (but they made it right) Update (Nov-12-2014) - Matt from NE Mazda got in touch with me almost immediately following my review from last week and took complete ownership of my Update (Nov-12-2014) - Matt from NE Mazda got in touch with me almost immediately following my review from last week and took complete ownership of my poor experience, even offering to bring me a loaner car at work to save me a trip. The work is being done at this moment, but I am assuming it will be the same quality as I have been accustomed to in the past. Hopefully my bad experience was just a fluke, as it was definitely not what I would have expected from NE Mazda. Original review (Nov-8-2014): On my previous visit to NE Mazda (several months ago), I had a very good (probably the best) experience at a service appointment I have ever had. The manager and tech were very helpful and went above and beyond to make sure I had all the information I needed. At that time, they made me aware of an issue with my transmission pan, and suggested I get it replaced on my next visit. On (Tuesday) November 4, I set up an online appointment for (Saturday) November 8. While creating the appointment, I specified that I needed an oil change, a replacement headlight, and the aforementioned transmission pan. I did this because I knew the part needed to be ordered, and I wanted to give enough time for it to arrive. When I arrived at the dealership, the manager indicated that he had seen the note in the online appointment. A few minutes later, while I was waiting, he informed me that the part needed to be ordered, and it would be available in a few days. I told him that I live over 40 minutes away, and coming to this location wasn't exactly convenient for me, but I decided to do it due to my previous experiences. I requested that they complete the oil change and headlight repair. I don't understand the point of allowing a customer to specify details like this, only to ignore them completely. This is extremely frustrating to me. Skip ahead a few hours after leaving the dealership, when the sun was starting to go down. I turn on my headlights and don't see much of a difference from the day before. Upon inspecting the lights, I saw that the same light that I had reported as not working was STILL not working. I double checked my work order, and it clearly stated that the bulb was changed and tested. Additionally, the tech supposedly performed their "full circle service" inspection, which includes verifying the exterior lights are working. I called the dealership immediately to complain, but the service department had already closed. I will be calling them tomorrow to discuss this further. If it is convenient for me, I may return to the dealership to get the bulb fixed, but subsequent to that, I will not be returning to this location ever again. More

Great experience when I had so little time to worry about it Excellent service including a loaner for the day. With my work schedule It made what seemed like a chore to me to be a very positive experience Excellent service including a loaner for the day. With my work schedule It made what seemed like a chore to me to be a very positive experience More

Great service experience Had to go in for my first oil change but ended up getting a flat tire. When I called to change my appointment and add the tire, they were very accomm Had to go in for my first oil change but ended up getting a flat tire. When I called to change my appointment and add the tire, they were very accommodating. When they couldn't get the tire that day but the next day they called me back and let me know. I had previously bought a tire hazard. They called the company and took care of everything! Everything went very smoothly, no problems whatsoever. I was very happy that I bought the car here and I am happy that the service that goes with the car is just as great! More

Great Service. This is my second time for a service call, (oil change) and they do an excellent job. Highly recommend them. Was able to get a loaner car, which is This is my second time for a service call, (oil change) and they do an excellent job. Highly recommend them. Was able to get a loaner car, which is important to me. Looking forward to working with them as I service my new Mazda CX 5. More

Mike and Matt are awesome....just awesome. I bought my car at this dealership in 2010 and have been getting my car serviced by them ever since. They never disappoint. Thanks guys!!!!!!! car at this dealership in 2010 and have been getting my car serviced by them ever since. They never disappoint. Thanks guys!!!!!!! More