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479 Reviews of North End Mazda - Service Center
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July 30, 2016
Amazing Service You never hear about positive experiences. I have been coming for a year since I bought my CX 5 in April. Great service! They are honest and persona You never hear about positive experiences. I have been coming for a year since I bought my CX 5 in April. Great service! They are honest and personable. Will go back for everything!! More
by Meghan
Employees Worked With
Rick , Andrew Turner
April 19, 2016
Exceptional experience!! Exceptional service and friendly, knowledgeable staff!!! My first experience at North End Mazda was A+! Adam in the Parts Dept. made my experience per Exceptional service and friendly, knowledgeable staff!!! My first experience at North End Mazda was A+! Adam in the Parts Dept. made my experience perfect! Service Dept. was great. I highly recommend North End Mazda! More
by Miata!
Employees Worked With
Adam, Parts Mgr.
March 29, 2016
Great people I went to Mazda for general maintenance. The people there are very friendly and knowledgable. They do not oversell but my safety was their priority. I I went to Mazda for general maintenance. The people there are very friendly and knowledgable. They do not oversell but my safety was their priority. I do not feel like they over sell More
by Vicky g
Employees Worked With
Rick
March 13, 2016
Best service around I have only gone to North end mazda for any repairs. The service staff knows my needs and always exceeds my expectations. There are some new faces, bu I have only gone to North end mazda for any repairs. The service staff knows my needs and always exceeds my expectations. There are some new faces, but to be honest, that is not always a bad thing. More
by carguy1987
Employees Worked With
Rick
July 27, 2015
still satisfied after 3 years Although I did not purchase a Mazda, I did purchase a Subaru from North End Subaru. I recently received a phone call from the salesman I purchased th Although I did not purchase a Mazda, I did purchase a Subaru from North End Subaru. I recently received a phone call from the salesman I purchased the car from, Dave Graves, to follow up as it is the 3 year anniversary of the purchase of my car. The purpose of the call was to make sure I was still satisfied with the car and the service I had been receiving. First, I couldn't believe he would take the time to follow up after 3 years. I did mention that my ipod didn't seem to be working anymore with the USB port. Dave Graves took the time to call the service department to see what the possible cause was. He called me back to say that I needed a new USB port installed, and that he checked to see if the service department had the part in stock and, possible times I could get an appointment to best suit my schedule. Again, as always, Dave Graves went above and beyond what I would ever have expected. During that phone call, I found out he was now working in the Mazda building. As I have been more than pleased with his dedication to his job and customers, I was concerned he would no longer be my salesman. However, he assured me that I would still be his customer and to contact him with any concerns I had. I can defintitely say when I need a need vehicle, he will be the person I contact. Thank you North End Subaru and Mazda, and Dave Graves for the great service! I will be posting this review on both the Mazda and Subaru site. More
by dschaff
Employees Worked With
Dave Graves
April 15, 2015
Great experience...could have been a disaster! We have an '11 CX-9 that started making a funny noise. I bring it in and I'm told there is a TSB on the front differential and it will have to be rep We have an '11 CX-9 that started making a funny noise. I bring it in and I'm told there is a TSB on the front differential and it will have to be replaced and covered by an extended Mazda warranty to cover the TSB. Worked with Mike Maillet- he immediately put me into a loaner CX-9 and sent me on my way. Mike did a great job of making this part of the transaction painless. The next day I get a call that the failed differential also destroyed the transmission and a new one would have to be ordered and it would take a couple of weeks to come in. Bracing for the worst, I asked Mike "Ooookaaayy...so where does that leave me?" His response: "That leaves you driving our CX-9 until your new differential and transmission are installed at no charge to you." I couldn't have asked for a better answer. Mike did a great job keeping me in the loop, and my CX-9 was returned and has been fine. The icing on the cake is the fact that the lower part of the front fascia had been pushed in by a snow bank. When we got home, we noticed that the tech at North End Mazda had pushed it back out/reset it for us, at no charge. Great store- highly recommended. More
by vb9594
Employees Worked With
Mike Maillet
March 06, 2015
Great Service team determined to give their best For typical service like warranty maintenance and oil changes, the team is always flexible to work around my schedule and are very efficient in gettin For typical service like warranty maintenance and oil changes, the team is always flexible to work around my schedule and are very efficient in getting the work done and done well. For the times I have had to bring in my Mazda for other issues, the team has consistently been great at finding the cause and, not being content to just fix the immediate problem, run diagnostics to try to find the root of the issue at hand. As an example to the commitment of the team to service, There was also a time where the team went above and beyond by coming to me to help fix an issue on my car when my schedule did not permit me to bring my car in. More
by btoupense
Employees Worked With
Mike Maillet,
February 12, 2015
Top-Notch Service !!!! I called the North End Mazda Service Department because I heard a noise comeing from my heater. I was able to get an appointment that fit my schedule I called the North End Mazda Service Department because I heard a noise comeing from my heater. I was able to get an appointment that fit my schedule - which for a busy MOM of 3 with a full-time job and that also takes 3 classes a semester was GREAT! I spent no more than 45 minutes total once I brought my MAZDA CX-9 in to be looked at, this time includes how long it took them to FIX the issue! (I just needed a new filter!) Mike Maillet was the service rep that I had spoken to when I made the appointment, he was there when I came in for the appointment and handed me back the keys when it was done! Very friendly and helpful top-notch service! :) (Thanks Mike!) (Brandie T.) More
by Brandie427
Employees Worked With
Mike Maillet
January 29, 2015
A happy repeat customer I find the folks at North End Mazda are extremely honest and friendly. They point out areas of concern but do not put a hard sell on them, but do gi I find the folks at North End Mazda are extremely honest and friendly. They point out areas of concern but do not put a hard sell on them, but do give you time frames to address the issues. Mike always gives me an honest answer on what is best for me and my car on how to proceed. They are a company that I enjoy doing business with More
by smartinos
Employees Worked With
Michael Maillet
January 20, 2015
45 Minute Ride/bicycleseat@earthlink.net We drive 45 minutes from Cambridge to Lunenburg to have our Mazda 3 2011 service with expertise technicians.. The drive is worth.. We keep coming eve We drive 45 minutes from Cambridge to Lunenburg to have our Mazda 3 2011 service with expertise technicians.. The drive is worth.. We keep coming every time when the car needs service.. More
by Four Wheels
Employees Worked With
Jesse Manning
