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North End Mazda - Service Center

Lunenburg, MA

4.8
511 Reviews

511 Reviews of North End Mazda - Service Center

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March 05, 2021

Car was not ready when promised and bill was slightly higher than original quote. Service hours seemed a bit high also for part being replaced. More

by CHRISHUNTINGTON0
Price
Recommend Dealer
No
Employees Worked With
Scott Boudreau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

North End Mazda responded

Hello Chris, Thank you for taking the time to tell us about your experience here at North End. It is customers like you that help us improve the way we can do business. I went into your records and was able to find the visit you are speaking about. I see that we offered you an estimate for the repair, and that you paid less than that estimate when you picked up. I think I may be missing a part of what happened here, and I would love the chance to rectify it. I am here to help in any way that I can and would like the opportunity to help make this right for you. My direct line is 978.785.5102. Sincerely, Jason Cote General Manager

March 05, 2021

Excellent service! Every step of the way was organize courteous and fast. It went smooth and easy without any issues. North End Mazda is awesome! More

by lourdesg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Shepard
March 03, 2021

I always have friendly prompt service at North End Mazda. I usually deal with Scott when I come in and he always relays any concerns I have and keeps me updated in the process. More

by HKOWALSKI2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Spagnuolo
March 01, 2021

I went in to have my lights serviced for a recall. 1 1/2 hrs into the process of waiting at the dealership, they told me that they didn't have the correct parts and I would need to come back. This would hav More

by BESTCELTICSFAN
Recommend Dealer
No
Employees Worked With
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2021

Always a treat dealing with the team over at North End Mazda. The service department and the parts department have really been helpful whenever I go there. Keep it up! More

by TONYSCI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Shepard, Anthony Spagnuolo
February 23, 2021

Mazda was professional, knowledge and very helpful as I made my decision as to what lease I entered into next. Mark was incredibly thorough when explaining my options and how to use the car! I will most de More

by ASHLEY.MASON62417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collette Marceau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collette Marceau
February 23, 2021

Everyone there was a pleasure to deal with. I would highly recommend North End to anyone I know. I have been dealing with them for years and never been disappointed. More

by tsdupes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

The best experience I have ever had with servicing my car. They treat you will respect and no hassle. I really appreciate the customer service. More

by BILLPURNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Newton, Zach Shepard
February 11, 2021

Very good service. explained exactly what I needed, and even provided a video of work done. I would definitely recommend this dealership to all of my friends. More

by UpYours
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Newton
February 05, 2021

I had a great experience with North End Mazda. Friendly courteous and I was very satisfied with the work performed on my new CX-5 More

by j.macpherson17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Boudreau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Newton
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