North End Mazda - Service Center

Service was quick and efficient. They explained that everything on what work being done. The only thing I would expect next time is that they could add window washer fluid. And make They explained that everything on what work being done. The only thing I would expect next time is that they could add window washer fluid. And make sure all fluid are topped off. More

CX-5 in for 20,000 miles service. The service staff were personable when setting-up the appointment and informative regarding the service performed. We waited for the car and the se The service staff were personable when setting-up the appointment and informative regarding the service performed. We waited for the car and the service was completed on time. The Parts Department had the touch-up paint we needed. And our Sales Rep, Bryan, answered a question we had about the Apple Play feature. A very successful visit. More

Easy to book - able to do online and got appointment date and time I wanted. Had to be serviced for fuel pump recall. Was in an out a little less time than they anticipated. Great service all the way around, and time I wanted. Had to be serviced for fuel pump recall. Was in an out a little less time than they anticipated. Great service all the way around, per usual. I always have my vehicle (CX-5) serviced at North End Mazda. More

I made my appt online for what I thought was an oil change. It was actually for my recall (I needed both done). I called the service dept and asked to add on the oil change and was told I was all set change. It was actually for my recall (I needed both done). I called the service dept and asked to add on the oil change and was told I was all set. My email confirmation lists Seth as the advisor. When got there for these services I was told by the advisor that I was not in for an oil change and that my vehicle needed to have less than a 1/2 tank of gas (which was not relayed to me by Seth) so luckily I did have less than a 1/2 tank because I would have been very upset to have taken the day off for nothing. I just felt that this advisor didn't believe me an he said he found it hard to believe Seth would have not told me these things but I have the confirmation email from Seth updating my appt and he did not tell me about the less than 1/2 tank of gas. Other than that service was good. More

Friendly and helpful staff, 10K service done quickly, happy to be kept informed of vehicle status as well as the video showing my car's condition and what was checked. happy to be kept informed of vehicle status as well as the video showing my car's condition and what was checked. More

The staff like always was pleasant and accommodating. I prefer to wait while I have my oil change and it’s always quick and comfortable. I prefer to wait while I have my oil change and it’s always quick and comfortable. More

Courteous friendly reliable punctual informative helpful information positive encouraging understanding good leadership skills honest dress appropriately information positive encouraging understanding good leadership skills honest dress appropriately More

There was a lack of communication throughout the process. My car was in the shop for two weeks and nobody wants told me what was going on. I had to call to check in several times, and when I picked up the ca My car was in the shop for two weeks and nobody wants told me what was going on. I had to call to check in several times, and when I picked up the car there was not much of an explanation for the problem which was a blown head gasket on a three year old car. I would’ve preferred more communication and more explanation of the issue since it was a serious issue on a new car. More

So happy we chose to do my Miata service repair here! Everyone was very pleasant and friendly and I feel confident it was done properly! And having a clean car to drive away in was a nice bonus!!! Everyone was very pleasant and friendly and I feel confident it was done properly! And having a clean car to drive away in was a nice bonus!!! More

Overall my service was done quickly. I had one hiccup, which might need to be changed on your end. I was quoted (via text) for my oil change and a filter of $98, but service said that I had one hiccup, which might need to be changed on your end. I was quoted (via text) for my oil change and a filter of $98, but service said that was not the case and the oil change alone would be $64! In the end they got the pricing to match the quote...I am not sure if this might need to change in your text quoting system. More