North End Mazda - Service Center

They were very helpful and kind. They helped me schedule a time that would fit my schedule and kept me updated. They helped me schedule a time that would fit my schedule and kept me updated. More

I went in for an oil change and was recommended a brake flush for 40k miles. Upon immediately leaving the service center I noticed a part on the floor of my car (i later leaned it was my floor air vent) an flush for 40k miles. Upon immediately leaving the service center I noticed a part on the floor of my car (i later leaned it was my floor air vent) and every single one of my brake warning lights were on. I called the dealership immediately and someone named Justin (maybe Jason?) answered and I explained to him that I just left and could service relook at my car, there’s a part on the floor and all of my lights were on. He rudely responded that service closes at 4 and I’ll need to call back next week(it was Sat), mind you it was 4:05 and I had just left. I then asked what I’m supposed to do about the lights and the part on my floor, and extremely condescendingly he said I simply should move the part out of the way so someone is able to sit in the passenger seat and call back next week like he “just said”. Justin was extremely rude and condescending the entire phone call and never once offered to schedule me an appointment, or even the bare minimum write my number down and assure that they’ll call me first thing Monday. I had to bring it to another mechanic and pay even more money to get the air out of the brake lines and fix the floor air vent, I felt unsafe driving with so many brake lights on especially with my long commute. It also made me nervous that I had this unknown part left on the floor of my car coupled with the warning lights. I understand these things happen but the man who answered the phone truly could not have been any more rude. Stay far far far away from this place, there are so many other great service centers located in dealerships that actually have adequate customer service departments. More

Great Staff and Techs. All very professional and courteous. Now if you could just work with your extended warranty department on manners and etiquette. All very professional and courteous. Now if you could just work with your extended warranty department on manners and etiquette. More

Inspection was prompt, but offered a number of services that were unnecessary and had recently been done by my previous mechanic. The price quoted to replace spark plugs was obscene and gives me pause abo that were unnecessary and had recently been done by my previous mechanic. The price quoted to replace spark plugs was obscene and gives me pause about going back there for service. More

The dealership was awesome,we got an appointment quick. , the next day..the only drawback was they didn’t have all the parts on hand to complete the job.. , the next day..the only drawback was they didn’t have all the parts on hand to complete the job.. More

Friendly service. Waited longer than an hour for grease,oil, and tire rotation. Comfortable waiting area. Waited longer than an hour for grease,oil, and tire rotation. Comfortable waiting area. More

I drive 50 miles to have my car serviced at North End Mazda. The service is excellent Mazda. The service is excellent More

I was treated well and the service was great. The repairs were done very quickly and during the time my vehicle was being serviced I was given a rental car which was very much needed. No complain The repairs were done very quickly and during the time my vehicle was being serviced I was given a rental car which was very much needed. No complaints. More

So glad to see Collette. One of the main reasons I continue to purchase vehicles at North End is because of the service department. It seemed to be going down hill, but wit One of the main reasons I continue to purchase vehicles at North End is because of the service department. It seemed to be going down hill, but with Collette back I feel totally confident that it is going to change for the better. More

Collette Boudreau, the service manager is making significant, and much-needed improvements to the department. I've been a customer for 6 yrs, and I respect and trust Collette in her new managemen significant, and much-needed improvements to the department. I've been a customer for 6 yrs, and I respect and trust Collette in her new management position. More