North End Mazda

Purchased a used vehicle from North End Mazda about 2 months ago and just had my first service done. Roger, the service manager, is awesome and does his best to take care of his customers. I encourage months ago and just had my first service done. Roger, the service manager, is awesome and does his best to take care of his customers. I encourage everyone to do business with North End Mazda and their service department. More

Having purchased over 10 new vehicles for me and my family, my experience at North End Mazda was the "best" purchasing experience I've had to date. The staff were both friendly and very forthright in family, my experience at North End Mazda was the "best" purchasing experience I've had to date. The staff were both friendly and very forthright in the negotiation of a price -- no "games" or pressure tactics! Also, Mark was especially personable and very knowledgeable about their product line. He communicated with me in a timely manner when negotiations were at a standstill, and he continued to work with me to do all that he could with respect to getting me into the car I wanted. I got a great price, with a reputable salesperson and manager, and I would strongly recommend this dealership to others. I also intend to service my car at North End despite its being an extra 10 to 15 minutes out of the way (as compared to a closer dealership) based upon my experience thus far. Definitely the best "BUYING" experience I have had in 20 years!!! More

Great friendly people. Excellent work and fast service. I have a Mazda 3 and their knowledge and diognostic skills about this vehicle were quite evident in taking care of my problem. I didn't wait long and have a Mazda 3 and their knowledge and diognostic skills about this vehicle were quite evident in taking care of my problem. I didn't wait long and had a comfortable area to relax in while they were taking care of my car. I highly recommend North End Mazda. More

I currently reside in NJ and flew to Massachusettes to buy a car from this particular dealer and would do it again in a heartbeat. I reached out to North End Mazda because they were one of only two d buy a car from this particular dealer and would do it again in a heartbeat. I reached out to North End Mazda because they were one of only two dealers in the North East District that happened to have the specific model car with the options that I considered "essential". The initial contact with my sales consultant, Jay Lesmerises, with via telephone and e-mail. My phone calls and e-mails were all returned promptly and the negotiations were straight forward. I also worked with Tom Little in finance, and he was extremely informative and kept me updated of the finance and registration details. His courteous staff, Stephanie, met me at the airport when my plane arrived and we had a pleasant drive to the dealership. I was even more impressed upon arriving at the dealership. The car was perfectly detailed and sparkling and the additional accessories were installed. Even more surprising, when we sat down to close the deal, there were no surprises. It was exactly as we had agreed. I believe I paid a fair price for the car, but the experience was so positive not because of the price, but because the communication was excellent, the deal was straightforward and they were knowledgeable about their product. More

I purchased a Mazda 3 in 2/09. It was my first Mazda and I can assure you it will not be my last. Great car. The experience I have had at North End Mazda has been outstanding. From day one I was treated as I can assure you it will not be my last. Great car. The experience I have had at North End Mazda has been outstanding. From day one I was treated as a person not a number. The sales person I dealt with has since retired. His name was Frank, great guy. The service manager, Roger, will do anything he can to make you a happy. I have dealt with many service departments and always had to fight to get my car fixed right. Not here. Best service department I have ever dealt with. The manager, Roger, and his crew are top notch in every way. More

A couple weeks ago I went in for my 15k service. I arrived shortly before 8am - Roger had all my paperwork & the loaner car ready to go. I was out of there within 5 min. Car was ready ahead of the e arrived shortly before 8am - Roger had all my paperwork & the loaner car ready to go. I was out of there within 5 min. Car was ready ahead of the estimated time, and it was washed - nice! On the way home from vacation this past Tuesday we blew a tire (thanks Connecticut....). I called Roger to give him a heads up that I'd be by in the morning for a new tire. I dropped in @ 8am and they had the tire in stock and got my car right in. I was out of there within an hour. With both instances service is on-time and done right the first time. The prices are fair and the staff is honest. The customer service can't be beat. I recently moved an hour away but I still bring my car to North End Mazda because I know that's where I'll get the best service. More

Roger in service is always friendly and courteous. The dealings I have had with the sales and service staff make me feel like a valued customer. Employees I've dealt with over the years always remember w dealings I have had with the sales and service staff make me feel like a valued customer. Employees I've dealt with over the years always remember who I am and give a friendly nod or wave when they see you. More

Jason went above and beyond what I expected in looking for a used car. He asked several questions initially about what I wanted. He found EXACTLY what I was looking for, and then some. Jason explained for a used car. He asked several questions initially about what I wanted. He found EXACTLY what I was looking for, and then some. Jason explained the CPO (which was a HUGE selling feature)and he worked with me to achieve a price that I could afford. Bottom line, I got the car that was #1 on my list and I feel that I got a terrific deal with no strings attached. Jason and Jesse (manager) were pleasant to deal with and I will highly recommend North End Mazda to anyone! Thanks! Jillian Jowders More

I'm on my third Mazda. The people who work at North End have always been outstanding, professional, and fair. Roger & the rest of the service crew got me to 200,000 miles on my Protoge, and now I've just h have always been outstanding, professional, and fair. Roger & the rest of the service crew got me to 200,000 miles on my Protoge, and now I've just had my first oil change with my new Mazda 6. I feel as if I get the royal treatment every time I get my car checked! More

I went in for a routine oil change. When I cgot there, I had a couple of extra questions (tail light had gone out since making the appt; tires sounded funny). Roger took care of everything -even the "surpri had a couple of extra questions (tail light had gone out since making the appt; tires sounded funny). Roger took care of everything -even the "surprises" I'd brought with me. He offered a loaner since my extras would take longer than an hour to fix. Everything was ready before the appointed hour - including a surprise for me as he had the vehicle all washed and shined. I know Roger has a team working with him, so thanks to those guys too! More