North County Kia

Big warning! !! I will never buy from here again! This is my second car from this dealership. I was trying to be a loyal customer even after my family wanted to me !! I will never buy from here again! This is my second car from this dealership. I was trying to be a loyal customer even after my family wanted to me to go to nessian because of how great they are treated over there. My salesman was great in the beginning but failed to follow through. My first car had a recall on the trunk and could not be opened. He promised me that he would get in touch as soon as they fixed the trunk because of the personal items I had in there. A week later I got in touch with him and once again he said he would let me know after the weekend was over and I never heard from him again. Three weeks after I had the new vehicle my check engine light comes on while driving it on a Saturday. I tried calling them around noon for almost two hours and never reached them. That Monday I finally got ahold of them and they told me to bring it in, it probably just needed to be reset. I took it in and I get a call from them that the vehicle is ready and that it looks like a rodent chewed a wire and its going to be 500+ dollars to replace because it messed up the c02 sensor. I live in a community that has pest/rodent control. In the four years I've lived here, I've never had a problem or have had any rodent dropping in my garage or driveway or with any of the three other vehicles that are parked here. I purchased this car because I'm a single mom...the warranty is what had sold me and the low miles. I talked to one of their mechanics, who was very sweet! I asked if there was rodent droppings inside. He said no, I didn't check nor took any photos. He also said he didn't realize what a short time I had, had the vehicle and if it was up to him he would replace it but wanted me to talk to his manager. The service manager was very rude and in his office.. I quote, "so what are you wanting from me?" He first told me that it had to have happened right then and there and I was like well wouldn't there be a dead rodent because it came on while I was driving. Then he changed it to it had to have happened last night, those sensors are sensitive. At the very end of the conversation in which the manager acted like he didn't care at all and said he could only give me 120 dollars off in which I told him I could not afford that after I put a grand down on the vehicle, I proceeded to ask about my old vehicle. He went to look the vehicle up and I explained that my salesman never contacted me and I showed him the previous message with him. They then informed me that the vehicle with my personal items in the trunk went to auction and he insured me that the salesman would contact me by the end of the day because they were in a meeting. I NEVER HEARD ANYTHING BACK AGAIN!! I went to two other mechanics and they told me not necessarily did it happen right away that it could have happened weeks ago. Come to find out the vehicle I got sat on their lot for twenty something days! This has been a very bad experience all around and I will never purchase from them again. As someone who works in customer service, I would never treat any of my customers this way nor did they try to correct any of their mistakes. And as word of mouth goes, I do not have one positive thing to say about this dealership. More

10 days passed and they have not sent payment for my trade-in. They keep boxes full so you cant' leave a message. trade-in. They keep boxes full so you cant' leave a message. More

As a prospective customer, I expected transparency and fair treatment. On 8/27/2023 I went to Kia and inquired about leasing Sorrento, the sales manager point blank refused to provide a ballpark monthly p fair treatment. On 8/27/2023 I went to Kia and inquired about leasing Sorrento, the sales manager point blank refused to provide a ballpark monthly payment without a credit application. I made it clear I only wanted a general quote, as this was the first dealership I visited. However, he claimed the bank needed to see my application first in order to determine the payment. Having spent 6 years in the auto industry myself, I know this is simply not true. The dealer structures the deal and then submits it to the bank for approval. The credit application is not required for a basic lease quote. By lying about this policy, the sales manager was clearly using high-pressure, dishonest tactics to get my personal information before I was ready to commit. Despite explaining I only wanted a ballpark figure to see if the Sorrento fit my budget, he continued to insist I complete the application first. That honestly made me uncomfortable, as it was evident he cared more about getting my information than addressing my needs. I left without even a general idea of the lease payment, because I opted out of submitting an application just to get a quote. This experience demonstrated that the dealership seems more interested in taking advantage of customers than building trust and meeting expectations. Customers should be able to inquire about pricing without high-pressure tactics. More

The worst. I have a vehicle that the a.c. went out for no reason. My vehicle is under warranty. inside my vehicle right now it is at least 125 degrees. I wa I have a vehicle that the a.c. went out for no reason. My vehicle is under warranty. inside my vehicle right now it is at least 125 degrees. I was unable to get an appointment to have them even look at it until the 21st and it was the 2nd when I made the appointment. I have a kid and cannot have my kid sitting a car that is that hot. So I took my car down there because calling them did nothing and they still refuse to look at the car that is broken due to their shotty materials. They not only refused to look at it they were hostile and canceled my appointment I had set for the 21st. They do not stand by their product, once you buy the car you are on your own they're warranty doesn't mean anything when they refuse to stand by it. Not only that, I called kia America, and since each kia dealership is independently owned they refuse to do anything about it either, they litteraly hung up on me because I told them I need a solution not an apology. If you are thinking about getting a kia I would highly suggest you don't, their warranty is a gimmick and they're cars will give you nothing but problems, and you'll be stuck footing the bill for something that should be covered. North county kia and kia America have no intrest in helping once you've purchased the vehicle. This guy in the glasses is the tough guy that says if it's hot in my car, with all black leather interior I should "roll down my windows". Apparently my 8 year old daughter, wife, and I can just roll down the windows in 100 degree weather where the interior temps are easily 120- 130. I can just go out start my car, roll down the windows and that'll sure cool those scorching hot seats enough that my daughter doesnt get second degree burns on the leather seats. I can just roll down the windows and that will solve all the issues I've created for myself when I chose to buy a Kia, thinking that a warranty should matter. North county kia should be ashamed at the way they do business. Final word of advice to those thinking of buying a kia ESPECIALLY FROM NORTH COUNTY KIA. DO NOT, YOU WILL REGRET IT. More

Whatever you do Do NOT purchase a car from this dealership. Last year THEY called me and asked if I would be interested in selling back the2020 KiaSoul that I had purchased from them. Since I li dealership. Last year THEY called me and asked if I would be interested in selling back the2020 KiaSoul that I had purchased from them. Since I liked my old Rav better I brought my Soul in. We settled on a price and was told I would get a check the next day. I went in for my check the following day and was told it wasn’t ready. This went on for weeks. The manager refused to speak to me, would not take my calls or see me when I went in. This went on for over a monthI until I reported them to San Diego elder abuse and the California Commerce Commission. Finally I got my money but they had NO intention of ever paying me . LessonLearned. More

DO YOURSELF A FAVOR AND AVOID THIS DEALERSHIP LIKE THE PLAGUE. THEY MAKE DEALS AND THEN RENEG...TOTALLY UNETHICAL. My wife and I went to North County Kia to purchase a Kia eV6 Line AWD. Worked with t PLAGUE. THEY MAKE DEALS AND THEN RENEG...TOTALLY UNETHICAL. My wife and I went to North County Kia to purchase a Kia eV6 Line AWD. Worked with the sales person and came to a final price. I was extremely specific that the price was all inclusive for an out the door price of $56K for the specific vehicle sitting on the lot. I confirmed multiple times to ensure there were no misunderstandings, 56K out the door (includes dealer added profit (starboard, edge guard etc...whatever was on the car) taxes, title etc. (he added 10% to the interim figure for taxes title etc.) We shook hands and I was ready to start signing papers but he asked us to come back first thing in the morning since they had a lot of people signing papers. 10 min before I was to walk out the door, I received a call that they needed $3750 more cash AND I had to pay taxes, title and license additional.) Talked to sales manager and he was pretty much take it or leave it, and I quote, "It's not a deal until we sign the papers". More

I bought my jeep back in May 2022 and they swindled me into an extra 10,000 dollars the jeep was only supposed to be 19,000 and by the end it was 29,000 for some stupid programs it has on the jeep that I into an extra 10,000 dollars the jeep was only supposed to be 19,000 and by the end it was 29,000 for some stupid programs it has on the jeep that I would never use, if I could give the jeep back I would and on top of that I didn't get my plates until the beginning of January 2023 and I even had to go to my DMV office to get them they were never mailed to me and NORTH COUNTY KIA is lazy never communicated with me the registration was paid for and the dealership finally paid then in November of 2022 and nobody from the dealership let me know I was the one checking with my DMV every couple of months and finally they told me yes they finally paid it what a xxxx DEALERSHIP don't ever buy from here you are wasting your time and money. More

I went to a few dealerships over the weeks and tests drove cars. I even almost purchased a leased car from another dealership but I felt a little hussled into it and since the car didn’t arrive yet, I w drove cars. I even almost purchased a leased car from another dealership but I felt a little hussled into it and since the car didn’t arrive yet, I went back and canceled the order. I went to this dealership and had an honestly great experience. The salesmen were chill, nice, real, and absolutely not pushy or stereotypical. I was able to take my time with the car I wanted and spent 2 days to look at a car and make a deal that worked for me. I was the one who wanted to take the time. Everyone there was honestly really nice and down to earth. I will go back to this dealership for my next car. More