North Coast Subaru
Glen Cove, NY
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A totally awful Subaru Certified Used Car Experience Avoid this dealership at all cost. They are totally not consumer focused. First of all my delivery process took 3.5 hours and I was paying cash, They Avoid this dealership at all cost. They are totally not consumer focused. First of all my delivery process took 3.5 hours and I was paying cash, They made mistake upon mistake in the paperwork, the accessories I requested were not installed when I came to pick up the car. Never received my Subaru CPO Certification Paperwork until 6 weeks later. They could not find the owner's manual for the car. Five days later the paint on the roof started peeling. I told my salesman Ron Waldman that the dealer should fix this. He said sorry buddy paint is not covered. I told him that I would call Subaru and he hung up on me. The car's fluid levels were never topped off. Scratches on the lower bumper were covered up with wax and Armor-All and were only apparent after the first car wash. I am still trying to get them to come to a resolution on this issue. Water started leaking into my trunk after the first rain. Took it to a dealer in Georgia, where I live, and they noticed that the rear brakes were in need of replacement, the passenger visor clip was broken, the wrong cup holder was installed. The car was not properly certified. They had the audacity to sign off on it and say it met Subaru Certification standards. They never followed through to make sure I was satisfied. I had to get big brother, Subaru, involved to get some of the issues resolved. Sent them correspondence regarding the bumper issue and they have not responded. Am turning to the Attorney General and the Better Business Bureau for assistance. Believe me this was a nightmare. The car was in the shop more than I drove it on account that North Coast did not have the integrity to certify the vehicle according to Subaru standards and instead chose to cut corners and be dishonest. More

