North Coast Subaru

Another Great Experience I called North Coast service department with a problem with my Subaru. I explained the problem and the service advisor on the phone (I think it was D I called North Coast service department with a problem with my Subaru. I explained the problem and the service advisor on the phone (I think it was Dan) offered three different avenues to take. One was to bring my car in now and they will immediately look at it. I did choose this option. When I arrived I was met by Bob Lalonde who knew my name as I arrived at the counter. Before I walked down the stairs my Forrester was being looked at. They told me about how long it would take and they were right on the money. My vehicle was repaired to my great satisfaction. Bob and I had a great conversation and before I left I thanked him several times. The service offered was very professional yet personal. I will end by saying I purchased this vehicle from Dave and it was the best car buying experience I ever had. The sales, service and all the people I met were great. They make you feel very welcome and you can rely on the fact they are all doing their best for us, their customers. More

Great Service Department I highly recommend North Coast's Service Department. I am a young woman and feel uncomfortable dealing with anything that has to do with my car (inclu I highly recommend North Coast's Service Department. I am a young woman and feel uncomfortable dealing with anything that has to do with my car (including getting gas). Bob made me feel comfortable and I didn't feel that he was trying to sell me things I didn't need for my car. I will be back for my next service. More

as promised everything went just as promised, fair price and made me feel like family. bill was great. I heard the service dept is just as good. everything went just as promised, fair price and made me feel like family. bill was great. I heard the service dept is just as good. More

Great Experience! North Coast Subaru was as warm and friendly as you could hope for. The sales manager, finance manager and sales team were patient and sincere. I went North Coast Subaru was as warm and friendly as you could hope for. The sales manager, finance manager and sales team were patient and sincere. I went to two other Subaru dealers to purchase a car and turned around and walked out after being ignored. In Glen Cove I felt they were appreciative of the business and were very competitive on price. More

No Reply to a Problem I have tried multiple times in the past 2 months to contact the owner of this dealership and have been told by the manager that "the file is on his de I have tried multiple times in the past 2 months to contact the owner of this dealership and have been told by the manager that "the file is on his desk." I can only assume that the reason he does not call me back is that he knows his dealership misled us when purchasing a used car for my daughter. After being faithful customers of new Subaru's for 30 years, we were purchasing something used for a new driver. We were told by the manager they had the perfect 2003 Impreza, owned by a couple who purchased it from them so it was serviced there since it was new, had low mileage and had never been in an accident. We never questioned them because of the long term relationship. Shortly after the purchase something major went wrong that cost us $1000 and we were told these things happen with used cars. When we went to sell the car to buy her something new, we finally ran the Carfax to find the car had 4 previous owners and had been in an accident. Needless to say we will never buy a car from this dealership again. I spoke with the (new) manager twice in the past couple of months. He assured me the owner had the file and would call to speak with me about it. He never has. I am now going to send a note to the President and COO of Subaru who has a speech on their website about integrity, ethics, and morals! More

A totally awful Subaru Certified Used Car Experience Avoid this dealership at all cost. They are totally not consumer focused. First of all my delivery process took 3.5 hours and I was paying cash, They Avoid this dealership at all cost. They are totally not consumer focused. First of all my delivery process took 3.5 hours and I was paying cash, They made mistake upon mistake in the paperwork, the accessories I requested were not installed when I came to pick up the car. Never received my Subaru CPO Certification Paperwork until 6 weeks later. They could not find the owner's manual for the car. Five days later the paint on the roof started peeling. I told my salesman Ron Waldman that the dealer should fix this. He said sorry buddy paint is not covered. I told him that I would call Subaru and he hung up on me. The car's fluid levels were never topped off. Scratches on the lower bumper were covered up with wax and Armor-All and were only apparent after the first car wash. I am still trying to get them to come to a resolution on this issue. Water started leaking into my trunk after the first rain. Took it to a dealer in Georgia, where I live, and they noticed that the rear brakes were in need of replacement, the passenger visor clip was broken, the wrong cup holder was installed. The car was not properly certified. They had the audacity to sign off on it and say it met Subaru Certification standards. They never followed through to make sure I was satisfied. I had to get big brother, Subaru, involved to get some of the issues resolved. Sent them correspondence regarding the bumper issue and they have not responded. Am turning to the Attorney General and the Better Business Bureau for assistance. Believe me this was a nightmare. The car was in the shop more than I drove it on account that North Coast did not have the integrity to certify the vehicle according to Subaru standards and instead chose to cut corners and be dishonest. More