North City Honda

If every car salesperson was like Kevin O'Connor at Carr's, consumers would enjoy car buying a whole lot more. Kevin was extremely helpful, kind, and patient, even staying at the dealership with us we Carr's, consumers would enjoy car buying a whole lot more. Kevin was extremely helpful, kind, and patient, even staying at the dealership with us well after they had closed, and offering to operate on our watch -- i.e., no pressure at all. It's funny, but *not* having pressure enticed us to come back to him when we were ready to purchase. I also appreciated that he wasn't involved in the haggling -- that was left to the biz manager, who gave us a very fair price and didn't push unnecessary crap (he did offer the standard warranties, but didn't flinch when we declined). Long story short, I'll come back to Kevin in a heartbeat the next time I buy a Honda! More

Experience was positive from the get-go. After research I knew I wanted a base Fit. I emailed 3 dealers, asking specific out the door numbers -- 1 no answer, 1 answered twice but just said "come in to talk" knew I wanted a base Fit. I emailed 3 dealers, asking specific out the door numbers -- 1 no answer, 1 answered twice but just said "come in to talk" and gave no info, and Tara Jolley at Carr's responded in 40 minutes with exact (good) price, including details of taxes, fees, etc. When I came in a Carr family member greeted me and handed me over to Rey, who answered every question and NEVER pressured me for upgrades or a different model. The trade-in process was quick and honest, and the paperwork was handled by Sarge clearly and quickly. All-in-all it was a fine sales experience, and I hope the service side keeps up the good work. More

I have been a loyal customer of CARR'S HONDA for over 6 years. About a week ago I went in and talked to a sales guy who was great! Sean was helpful, funny and did all he could to see that I got the best de years. About a week ago I went in and talked to a sales guy who was great! Sean was helpful, funny and did all he could to see that I got the best deal that they could give me. When he brought his manager over I just didn't feel that our personalities were meshing and that maybe we were having some communication issues. Needless to say I left without buying a new car that day. Before this adventure to CARR'S I had filled out a form online for one of their used vehicles and asked for their online pricing. A few days after my adventure to the showroom I received and email from Danny Carr telling me that he was sorry that it had taken him that long to get back to me on the vehicles price and even offered it to me at a lower price than originally quoted. I sent him an email describing my previous adventure and that I wasn't Super happy at the moment and he called me early the next day to chat with me. He made me feel much better about the situation. He asked that I come back and deal with him directly and that he would make sure that I was given his undivided attention. When I got to Carr's I asked for Danny and he promptly came out of his office and met me with a handshake and a smile. He was extremely nice and accommodating offering me a beverage and even food. We chatted for a minute and then he wanted me to meet Zak, their finance guy. I really liked Zak too. He didn't make me feel like a customer but a friend. We talked more about our families and "stuff" more than we did about cars, I think. I was there well after they closed and Zak and Danny were right there with me till the last I was dotted and the last T was crossed. Danny even helped me get the things out of my old car and into my new one. It is nice to go to a dealer that you know that you're going to be respected and not taken advantage of. I will return to CARR'S for all my service needs as I have never been treated with the utmost respect and always have had great service! Thanks Guys! I love my CRV! More

We bought a used Chrysler Town and Country mini-van yesterday from Carrs Honda, dealing on it over the phone from 6 hours away. After a few breakdowns in communication, we dealt with the general manag yesterday from Carrs Honda, dealing on it over the phone from 6 hours away. After a few breakdowns in communication, we dealt with the general manager, Warren. He could not have been more accommodating, forthright and upfront about all the details of the car. He also offered to hold it for a few days until we could make the drive. The mini-van was 10 years old, affordably priced, and well detailed. There was not one surprise when my husband "met" the van in person. After getting burned by trying to buy a van through private owner, we were guarded about our next transaction, but Warren gained our trust quickly and treated us like we were buying the most expensive car in his fleet. The salesman, Alex, who we initially dealt with over the phone (which is always hard) was excellent to work with in person. Overall, the van is pristine, the price was fair, the dealership was rock-solid. They even helped us return our one-way rental car, which we consider to be above and beyond. We would definitely buy another vehicle from Carrs Honda! More

Monday: We brought in our car for an oil change on a Monday: We brought in our car for an oil change on a Monday. Came to pick it up later on Monday, only the passenger mirror was broken off. Carrs di Monday: We brought in our car for an oil change on a Monday. Came to pick it up later on Monday, only the passenger mirror was broken off. Carrs didn't admit to it at first but then replayed the security video when we drove it in and could see that it didn't arrive with a broken mirror. They said they would fix it if we brought it wednesday. Tuesday: monday night, we noticed a big ding in the door, right by the mirror. Brought the car back on Tuesday to show them the big ding in the door. They would not take responsibility for it. "we don't know when that happened....we'll see what we can do:" Wednesday Wednesday I bring it back to fix the mirror and press them "you are going to fix the door you dented too, right???" They reply, "we don't know when that door dent occurred, we'll see what we can do." I wrote on the receipting ticket that they had dented my door and it should be repaired at no charge. " In the end, they fixed the damage, but ONLY because we held them to it. They were not taking responsibility for it, never a sorry for dinging our door. Conclusion. It was a big hassle for us, and we just went for an oil change. We will not be back to Carrs. This anecdote above reflects poor management practices at the service department. Mistakes happen, but they did not take responsibility for their mistake. We as the customers were victims here and had to make multiple trips to make sure they resolved the damages. This is a cautionary tale. I suggest you find another service department. More

Alex Siapno and Carr's Honda made it so easy and simple to lease a new car. Alex showed attention to detail. He was very helpful, friendly and every knowledgeable about Honda cars. Mr. Dale Asis to lease a new car. Alex showed attention to detail. He was very helpful, friendly and every knowledgeable about Honda cars. Mr. Dale Asis More

I had a very good car buying experience at Carr's. People there are very friendly and they take time to listen and to answer questions. Negotiation on the price was done quickly. Highly recommend. People there are very friendly and they take time to listen and to answer questions. Negotiation on the price was done quickly. Highly recommend. More

CARRS HONDA TOP SHELF! EVERYONE I MET WAS POLITE AND ASKED IF I NEEDED HELP. ALEX AND MARK VERY PROFESIONAL.SUPER HAPPY WITH THE WAY I WAS TREATED AS WELL AS THE NEW HONDA I PURCHASED. I RECOMMEND CARRS ASKED IF I NEEDED HELP. ALEX AND MARK VERY PROFESIONAL.SUPER HAPPY WITH THE WAY I WAS TREATED AS WELL AS THE NEW HONDA I PURCHASED. I RECOMMEND CARRS TO EVERYONE. ALEX AND MARK ARE 2 GREAT EMPLOYEES. HONDA IS FORTUNATE TO HAVE THEM BOTH! More