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218 Reviews of North Central Ford - Service Center
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May 02, 2013
Our Ford Flex required assessment of a warning light that would appear intermittenly. I brought the vehicle in for evaluation and it was determined they would have to order a module for replacement. A few would appear intermittenly. I brought the vehicle in for evaluation and it was determined they would have to order a module for replacement. A few days later, Meagan called and advised they had the part and could do the installation at my conveniece. My first opportunity was the following Friday and we set the appointment. Unfortunately, my wife had planned a lunch meeting with a long estranged high school friend and we needed the vehicle by noon on Friday. Meagan was able to get the job done in plenty of time and my wife was able to attend and thoroughly enjoy her long anticipated lunch date. Thanks Meagan for going the extra mile for us. This is one of 2 vehicles we have had the pleasure of acquiring from NCF and our experience in both sales and service has always been exceptional. Well done folks! More
by capjack4
Employees Worked With
Meagan Ray
January 16, 2013
Get ready for a gouging & screwing on the price if you go to North Central Ford, I recently went there while experiencing vehicle trouble in Dallas and got my F-150 truck repaired and while they did g you go to North Central Ford, I recently went there while experiencing vehicle trouble in Dallas and got my F-150 truck repaired and while they did get it repaired they charged me $ 355 for the same repair that I recently had done on the same truck for $ 162 at another Ford Dealership, (they both replaced different coil packs with the exact same Ford part #), I appreciate them getting me back on the road but I do not appreciate being taken advantatge of, I looked the previous invoice up when I got home and discovered the huge $ 193 extra charge by North Central, I was in a bind at the time and had the repair done as I am from out of town about 120 miles away. North Central charges : $ 118 diagnosis, 69.99 install coil pack, 126.50 for # 3L3Z12029BA coil pack., $ 28.20 Misc. Shop Charge , 12.77 tax = $ 355.46 total Other Ford Dealership charges: $58.50 diagnosis, $16.68 install coil pack, $82.06 for # 3L3Z12029BA coil pack, $ 5.13 tax = 162.37 total for a difference of 193.09 more at North Central Ford for the same repair on the same vehicle. More
by srayt
Employees Worked With
Jim
September 04, 2012
I took our '07 Expedition in for a diagnostic check to help identify the reason for the "jerk" or "missing" that was occurring during normal driving conditions. I agreed to the $138 diagnostic fee and wa help identify the reason for the "jerk" or "missing" that was occurring during normal driving conditions. I agreed to the $138 diagnostic fee and was explicitly told that the fee would be deducted from the complete service ticket (free diagnostic) if we decided to have the work done at North Central Ford. If we decided not to have the service completed there, we would pay the $138 for the diagnosis and were free to complete the service at the mechanic of choice. It was diagnosed quickly through a computer check that we had 3 of 8 plugs misfiring and we needed to replace them as well and refresh the computer. The cost was $345 for the plugs and tune up and another $118 for the computer reset. If they broke a plug during removal it was another $99 per broken plug (max 3 or $297). However when I asked that I wanted any broken plug to ensure I was not being taken advantage of, they agreed and we hung up to complete the work. Within the hour I received another call from the service manager explaining the total cost was adding back in the original $138 from the diagnostic. When I questioned him to understand how that $138 was being added back into the total cost I did not get a straight answer and was told that since I picked a "menu item" the diagnostic would not be credited towards the total ticket since the menu item already has discounted rates. It became obvious at that point that they were not going to be able to increase the average ticket price with the $99 per broken plug because I wanted to see them and instead they were going to add back in the diagnostic fee of $138 to increase the ticket price. When I went to pick up the vehicle I asked for a better explanation and after 15 minutes I did not get one and when asked to speak to a manager was told that was not an option and even if I did speak to one, he would give me the same response. It was unfortunate to have this experience considering up to the shell game on the payment I had a good experience with quick diagnosis, an easy to understand fix and what I thought to be a reasonable approach to spending $138 up front for a diagnosis and the ability to get that credited if we had the work done there. If indeed this is standard practice at North Central Ford it should be explained at every chance, 1)upfront that the credit is not for "menu items" and 2)at the time of making a go/no go decision to have the work completed there. That may not have changed our decision for them to complete the work but the expectation and feeling of deceit would have been eliminated. Even after a poor explanation from my service manager and a request for someone else to explain it, I was not given that opportunity and actually told it would do me no good. Very disappointing and I would not recommend North Central Ford for service work because of the poor/deceitful communication and lack of customer service. More
by bzvrdf
Employees Worked With
Charles Schreiber
May 17, 2012
This is the best service group that I have ever used. They are knowledgeable, friendly, and helpful. I don't use anyone else for my F-350 and even my Lincoln. They are knowledgeable, friendly, and helpful. I don't use anyone else for my F-350 and even my Lincoln. More
by KRWCollins
Employees Worked With
Charles Service Mgr
January 13, 2012
I have a 1999 f150 that had failed emissions. I was told by a different ford dealer that the work needed would cost $700 - $1200. I was just going to get rid of the truck. Ronnie Ralph at north central fo by a different ford dealer that the work needed would cost $700 - $1200. I was just going to get rid of the truck. Ronnie Ralph at north central ford convinced me to let them take a look. $200 later, my f150 runs great and passed inspection. Thank you!!!!!!!!! More
by Tedbrowm1980
Employees Worked With
Service dept
March 09, 2010
On Feb 1, 2010, my 2002 Mercury Sable Premium was in for Safety Insp & replacement of drivers side master window switch due to intermittent operation & Dash Brake light on,had come on earlier in making turn Safety Insp & replacement of drivers side master window switch due to intermittent operation & Dash Brake light on,had come on earlier in making turn. At 11:15 a.m. morning of drop off, I was called, told $348 to install new driver door master switch & get state inspection safety sticker because brake fluid added and dash brake light went out, therefore Safety was ok, also apparent that brakes in excellent condition.Car would be ready at end of day. At 4:33 p.m. same day told by Rep that car not ready for pick up as told earlier," needed to look into auto o'ver night". Feb 3, 2010-4:16 p.m. I was called, told brake light did come on, they must request that they "go through" & need to do additional diagnostic, need to do additional diagnostic time "It is requesting additional information to go through wiring schematic, hopefully its a quick find. I could hardly beleive what was going on and I could not figure out what page of stupid I was supposed to be on that day. So I stopped by to try and get a better explaination. I was told I needed to authorize 2 more hours @$101 per hour. I asked if I was headed for a bill of $1000, to get my car back. I was told "pretty much" I authorized the additional time..What do you do..take the car out and go elsewhere and start over with more lost time from work!!! Now you might as well just drop your pants and not pull them up, because it's to be more of the same each time they call you at 4ish in the afternoon with more $$$ needs to pay to check..what you brought the car there for in the first place. On Feb 4, 2010 @ 4:45 p.m.having no word from FORD I called them, I was told there was an internal short, Cost,an additional $853 dollars plus tax was needed to fix a fuse panel. I told them to close up my car, I would pick it up before their close, to please save the replaced parts for me & be sure the bill was a line for line detale. I picked up my car to the tune of $881.79 dollars, same brake light on dash board illuminated. In the interim, I went on line to ask.Com pesented to two different FORD/Mercury reps what I was being told from FORD Service rep. I paid the fee for a response & got two (2) responses that acctually matched the fix that was done on my car at an out of town dealership.I was assured by both on-line mechanics, one directly, one in-directly that North Central FORD Service Dept was having a good ole time with me. My car was repaired at a dealership 52 miles away. Strange happenings to a one owner car thats serviced each 3k miles or less and has only the the best of service & genuine parts so far. From what I have come to know in many many conversations with co-workers and other repair shops, North Central FORD & (Five Star)aren't going to do anything, not one thing corrective, they don't care. Government bail-outs wait in the wings!!!!!!I will take this experience to FORD in Dearborn & where ever else I find. Thanks for your time. More
by ggerard
Employees Worked With
Brian Richardson
August 26, 2009
I've used North Central Ford service twice, both for the same reasons on the same vehicle, a 1997 Ford Mustang Convertible (V6). The first time they were able to fix the car for a somewhat reasonable price, same reasons on the same vehicle, a 1997 Ford Mustang Convertible (V6). The first time they were able to fix the car for a somewhat reasonable price, although I still found it a bit high. Still, it was fixed and worked. This time, I sent it in for the same problem. Now, I'm out $500 and all I have is what is wrong with the car, not fixed for that price. In both situations, we had a short in the wiring that was tripping the anti-theft system and keeping it from starting. It's been less than 12 months and they claimed to have a warranty on their work, but that's not how it ended up. Now, I'm out the $500 and to get fixed will run me another $1k - $2k. This was after an initial $99 upfront fee for just looking at the car and another 3 hours I agreed to since they couldn't find it in that initial inspection. So, I expect around a $400 bill. Instead, I was charged $450 and another $50 for 'shop supply fee'. They charged me for using shop towels and tools! This is on top of their $101 an hour service fee! This is the exact reason so many companies an compete with dealers on service. Dealers have to find ways to recoup their costs by doing tactics like this that feel to the customer like they've been cheated. I know I feel this way. I will never go back to this dealership again and I am pretty much of the opinion that if I ever have to use a Ford dealership for service again, I might as well just drop my drawers and pretend to enjoy it. More
by calmyron
Employees Worked With
Charles Schreiber
March 25, 2007
Truly wonderful service dept IF you choose your Advisor wisely. Charley is as good as it gets! Even he is sometimes overworked so check with him frequently if the list is long. The new trainin Advisor wisely. Charley is as good as it gets! Even he is sometimes overworked so check with him frequently if the list is long. The new training Advisors try to push service that is not really necessary or called for at the time. Charley has never ever done this. He has been spot on with his calls for action. This has been the best FORD service dept. I've ever dealt with. More
by dew07
