North Central Ford - Service Center

Save yourself headache Picked my truck up today. After several weeks of fighting with them to fix the truck and correctly (not just unplug things that don't work right) we g Picked my truck up today. After several weeks of fighting with them to fix the truck and correctly (not just unplug things that don't work right) we got it back today. Not $1 covered by the warranty. Took it to the car wash on my way home because this dealership doesn't give your vehicle back all nice & clean like others d. While my vehicle is in neutral rolling through the car wash I am all Of the sudden getting rained on with soap suds. They left the moon roof open but closed the vent shade. Yea, my whole headliner is stained with green car wash soap and now my amp is shorting out. Please please please - go somewhere else. More

Thieves working in service department I had $15 stolen out of my truck when I had it repaired there. So people beware, they have thieves working on your rides, take out all valuables or th I had $15 stolen out of my truck when I had it repaired there. So people beware, they have thieves working on your rides, take out all valuables or they will do it for you! More

Great experience during a tough time I contacted north central ford through their online chat. Sean the Director was kind and got me promptly an appt with Jason in service. Sean mentioned I contacted north central ford through their online chat. Sean the Director was kind and got me promptly an appt with Jason in service. Sean mentioned that if I stopped by he would have an oil change coupon printed up for me. I thought that was very kind of him. When I arrived he had it printed and ready as promised. Since they are under construction he offered to ride back and show me where the temporary service drive was located. I said sure. He got me with Jason who helped through the process . They even hand washed my f150 for free. Above and beyond thank you! More

Honest Service Department Charged me for unauthorized radiator flush service and wanted to argue with me saying I had agreed to this additional service on the phone. I went ahe Charged me for unauthorized radiator flush service and wanted to argue with me saying I had agreed to this additional service on the phone. I went ahead and paid for this service because I just wanted to get out of there. I have been going there for service for 10 years , shocked. Well, Update !! I immediately received a phone call from the service manager Gary after I reviewed my experience. He was kind ,understanding and concerned. We have worked this problem out and I am so glad he phoned. This had to have been a communication problem with the service person on the phone. This was not like my service person as he had always been wonderful in the past. I am glad we were able to work this out and North Central Ford cared. I do recommend this location for service. I will be back. Thank You so very much Gary . Debra Ford *********** As of October 7th,2014 I am still waiting for my refund as promised by Gary (Service Manager) for the unauthorized service. I have not received it ! *********** Update ! October 14,2014 I finally received my refund check. Thank you Gary, Roy and North Central Ford . More

Found out my first oil change was free, and washed my car to boot! I like free! Brian was very helpful. Appreciate the great service! to boot! I like free! Brian was very helpful. Appreciate the great service! More

Great experience Ignacio Ordaz was very knowledgeable and a great help service was great didn't take long for my vehicle to get serviced and liked the complimentary wash definitely coming back and a great help service was great didn't take long for my vehicle to get serviced and liked the complimentary wash definitely coming back More

Great service after the sale. I would recommend this team to anyone needing to buy a new truck. They have been great. come and see them. team to anyone needing to buy a new truck. They have been great. come and see them. More

Meagan Ray, WOW! She is what a Service Advisor should aspire to be. I have had work done at more dealerships than I care to count, but never have I been greeted as friendly, and with the professionalism aspire to be. I have had work done at more dealerships than I care to count, but never have I been greeted as friendly, and with the professionalism that she extended to me. Other Service Advisors seem to take their sweet time in manandering out to supposedly help you; it never happens fast, and they never really seem interested in the issues you have. Not so with my experience with Meagan. She was at my door as soon as I opened it, she met me with a smile and a welcome to our dealership. She really listened to why I was there, and what I needed. She had my work order written up and was explaining the process to me before I new it. I didn't feel rushed, nor hurried. I truly felt that I was being taken care of. Meagan is the kind of employee that if you hiring, you would want to hire her. More

Megan did a great job in scheduling and following through the oil change service. Also, very helpful in getting trailer break controller enabled. Thanks for the great service. the oil change service. Also, very helpful in getting trailer break controller enabled. Thanks for the great service. More

I took my 2004 Mustang GT for diagnose due to check engine light turn which caused it to fail inspection (emission issue). The result indicates “Alternator” over charging issue. The cost to replace an engine light turn which caused it to fail inspection (emission issue). The result indicates “Alternator” over charging issue. The cost to replace an alternator is $758 (2 hours to replace the alternator and one hour for reset the vehicle program). 1 hour needed to reset the program? I went to the dealer to ask for a copy of the diagnose report. Roy was out to lunch and one of his associate refused to provide me a copy. His explanation is that the work is done on an iPad and they don’t have the capability to print out a report. I paid $120 for the diagnostic and $20 for repair order (the funny thing is that I never ordered for any repair done to my car but they charged me anyway). We’ll never buy another Ford vehicle or go to Ford Dealership again. More