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218 Reviews of North Central Ford - Service Center
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September 05, 2024
My Car Was Wrecked/Damaged During an Oil Change Service At the end of 2023, we decided to buy a new Ford Explorer. This was a huge deal because we hadn't had a new car for over 20 years. This wa Service At the end of 2023, we decided to buy a new Ford Explorer. This was a huge deal because we hadn't had a new car for over 20 years. This was due to the many obstacles that we had to encounter after I came home from war, like sleepless nights and PTSD. It took a while before I could adjust to the norm and civilian life. We chose this location based on reviews, which are very important to me. 1st Disappointment: On Aug 2nd I took our Explorer in for a regular oil change. When I arrived, I was told it wouldn't take long and that I would be out quickly. After two hours of waiting, I spoke to a service rep only to find out they weren't close to being done. I was told it would take an additional hour to complete the oil change. I immediately informed them I couldn't wait long and had to head back to work. I was told that they would do their best to get me out as quickly as possible. I headed back to the lobby to wait. Miraculously, I was called up in less than fifteen minutes after I spoke with the clerk. This made me feel a bit uncomfortable because I had just been told that they needed another hour. I want to be honest and say that I don't believe my oil was changed that morning. On Aug 13th I made an appointment for a recall SYNC Software issue. The recall was for an instability that resulted in a black touchscreen. Since I learned my lesson the first time, I called ahead and asked to see how long it would take for the repairs. I was told that it could take two hours or two days. Unfortunately, the time changed when they looked at my vehicle. I was told that it was going to take up to five days. They were good about giving us a small car to get around. Late on August 14th, we received a call that the SYNC Software issue was fixed. We were so happy to get our new car back. On August 15th I arrived early at the dealership to pick up our Explorer. I sat in the waiting room for about an hour when a manager found me in the lobby and told me that there was an accident with our new car. I was completely taken back... I didn't understand what that meant. The manager explained that one of their porters, who was moving our car, accidentally backed into something, damaging our vehicle. I was told that they were going to have to take our new car to their body shop for repairs. I was also told that they would expedite the repairs and that it should not take more than a week for us to get our Explorer back. On Aug 27th I received a phone call from the dealership explaining the procedures they would have to take to get our car looking new again. I was told they needed more time. The damage was extensive to the bumper, and they would have to completely replace it. The rear door would also have to be replaced because the hatch system was destroyed. Finally, they would have to order the paint so they could match our car. If it couldn't get any worse, I was told that the real issue was that none of the parts were there and that they did not know how long it would take for the parts to come in. ARE YOU KIDDING!!! For anyone who knows the time Ford dealerships are taking on parts right now... you know my frustration. To say I'm a bit disappointed is far from the truth. Aug 29th, 2024, marks two weeks without our new vehicle, and I want to say this has been a nightmare with North Central Ford, in Richardson. I cannot believe that this location has the ratings they have. There is a lack of internal communication, pride in cust More
by Alfonso R.
Employees Worked With
Andrew
September 05, 2023
This is an amendment to a negative review I gave for poor service response I received from this dealership. I was going to change dealerships (which is what I thought the service advisor wanted) but decide service response I received from this dealership. I was going to change dealerships (which is what I thought the service advisor wanted) but decided to write a review here just to vent. After the review the general manager of the dealership (Brian Weiss) and I talked and he has totally improved my situation and attitude. They are taking care of my service needs while picking up and returning my F-250 to me. More
by aggravated F-250 owner
Employees Worked With
Brian Weiss, general manager
August 23, 2023
Guess I had to give them a one. It has been a nightmare trying to get my truck serviced there. I bought a 3K extended service plan on my F-250 and was told I would need to leave It has been a nightmare trying to get my truck serviced there. I bought a 3K extended service plan on my F-250 and was told I would need to leave the truck for a week to see why my mirror won't go up or down. This is an ongoing strategy at this dealership: To see if they can out wait your patience and get you to go somewhere else for warranty work. Do not buy or get your vehicle serviced at this dishonest dealership. On another occasion, they claimed they were out of stock on a part to fix my front suspension (the infamous Ford "deathwobble") until I wrote a letter to the NTSB and FoMoCo. More
by aggravated F-250 owner
Employees Worked With
Jim Ayo
April 17, 2023
I bought my Ford Taurus 4 years ago and always go back there to have maintenance done. Jim Ayo is my service advisor. He is so helpful and does everything possible to meet my needs. He goes the extra mil there to have maintenance done. Jim Ayo is my service advisor. He is so helpful and does everything possible to meet my needs. He goes the extra mile to satisfy the customer. My latest trip really made me happy. I didn't have to wait for the shuttle. He sent me home in one of the courtesy cars. My car has less than 10,000 miles on it. Keep up the good work. He is great to deal with. More
by jaap0126
Employees Worked With
Michelle Larson, Charles Washington
April 10, 2023
Very unpleasant experience bought vehicle from dealership Aug 2022 with warranty and still had to get both head lights replaced that went out.. as well as a piece on front of vehicle that blew off. Wait time Aug 2022 with warranty and still had to get both head lights replaced that went out.. as well as a piece on front of vehicle that blew off. Wait time extremely long on both visits to change driver light $84 3hrs plus wait and passenger light $101 2hr plus wait. Didn't understand reason for change in price. Front staff didn't provide updates during wait times or reasons for price change. Also maintenance left oil hand prints all inside of vehicle; can provide pictures. More
by SSR145
Employees Worked With
Service advisor Russell Huffman & Greg
