North Central Ford

I purchased a 2010 F250 Ford Certified truck in August 2012 - both batteries died 3 months later (less than 3,000 miles have been put on the truck since the purchase and has a total of 37,000 miles) & 2012 - both batteries died 3 months later (less than 3,000 miles have been put on the truck since the purchase and has a total of 37,000 miles) & even purchased an extended warranty on the vehichle. Even though the truck is certified and the batteries were checked at the time of the Certification the dealership refuses to replace the batteries. If the batteries are completely dead now, there is no way that they could have had a good reading at the time of purchase. So much for Certified Warranty - I would not recommend this dealership for your vehicle purchase. More

At 46 years of age, I have to state this has been my worst buying experience ever. As a Pastor starting a non-profit to assist formerly incarcerated individuals to find work, I needed a minivan to trans worst buying experience ever. As a Pastor starting a non-profit to assist formerly incarcerated individuals to find work, I needed a minivan to transport these individuals. As a nonprofit, I had little money to make mistakes. I chose not to purchase anything from the smaller side dealers and thought it would be worth the little extra to purchase from a larger reputable dealer. I search for months in the greater Houston area. Not finding much I branched out to the Dallas/Ft. Worth area. I saw a Ford Windstar that caught my eye at North Central. I talked extensively with the salesperson over the phone about the vehicle for about two weeks. With assurance I was informed that this is the vehicle to buy. I then flew to Dallas to purchase the vehicle. I inspected the vehicle to the best of my mechanical ability and noticed the radiator resevoir was horribly brown. The sales person brought a mechanic over who took the vehicle into service but returned shortly and stated it just needed flushing. The sales person took me to autozone and I purchased the product for which the mechanic flushed the system. During the paperwork process, I was brought into the office to sign the finance paperwork. I asked them why have I been waiting for over four hours when I had already been financed with my credit union. They informed that their financing was better. IT WAS NOT! I then informed them I wasn't here to finance but to buy. I found out later that autodealers often get points or kickbacks of some sort for financing customers. Not sure about that. I finally left NCF to drive the 4 hours back to Houston at about 7 in the eve (6 hours after initially arriving). An hour into the drive, the entire brake light system turned on so I immediately pulled over and called the salesperson and asked if I should return. He eventually called me back and said the mechanic said it would reset after turning the vehicle off. It did so I preceded to Houston whereby the lights came on again. A week later the vehicle severely overheated. Taking it to a mechanic to get the over heating and the braking system examined, he informed me the head gasket was blown, the radiator was corroded and possible water pump. I notified NCF for which they offered 500.00 on a 1200.00 overheating problem and nothing on the brakes (another 1157.00). I got the complete intake system done along with a new radiator but could not afford the water pump. The vehicle continued to overheat when the ac was turned on so I decided to then take it to Joey Meyers Ford. They said the water pump was failing and needed to be replaced. While Joey Meyers Ford really tried hard to work with me to repair the vehicle at little gain to them, I just couldn't afford it any longer. I then called NCF and offered to return the vehicle and get something else. They said it was after the 3 day return policy and couldn't accept it for which I said "I would have returned it when I was an hour outside of Dallas if it wasn't for the salesperson telling me it's ok" They did apologize but said it's a used vehicle but agreed to give me 1000.00 for the van and sell me something else. That deal would have left me 4000.00 in the hold as I still owed 2300 for the van not to mention another eight hour drive to turn it in to them. After much regret, and needing to move on, I sold it to a mechanic taking a 3000.00 (total) loss and delaying moving forward with our nonprofit. This has been a major nightmare. I agree it was a used 3600.00 vehicle and NEVER expected it would drive or perform like a new ford, however I would have thought that such a reputable dealership would allow their rep to be tarnished for what amounted to so much for me but, but literally pennies for them. On the positive, they appeared genuinely disheartened at my situation but (lol) not enough to do much about it. I believe that their are dozens, if not hundreds of people that have had success with NCF, I just am not one of them. More

Thank you Sean for listening to what I was looking for. I know plans changed from when I first spoke to you about 5 months ago. You answered all my questions, understood when I said I was not ready when I fi know plans changed from when I first spoke to you about 5 months ago. You answered all my questions, understood when I said I was not ready when I first came to get information. Again you listened when I came back to test drive vehicles and gave me information on other items I should look at. Most important, when I had stated that I did not want to be contacted until I was ready to buy, you honored that. I think I heard from you or North Central Ford twice over the last 5 or 6 months and both times were just touching base and letting me know that when I was ready, you were there. That had more to do with me staying in touch with you and calling you on Saturday. When I called you on Saturday when my current car started giving me issues and my plans again had to change, you came through for me. You did not try sell me a vehicle that was more than I could afford. You will be the person I contact when I am ready to replace the one I bought this Saturday, even if in the far distance future you have moved somewhere else. Thank you for listening, answering questions, making suggestions. More

We had a great experience and got a really good deal on our 2010 Ford F-150. Harry Robinson is by far the best sales associate we've ever had to deal with. It's hard to find someone that will be real wit our 2010 Ford F-150. Harry Robinson is by far the best sales associate we've ever had to deal with. It's hard to find someone that will be real with you, but Harry was honest, friendly, and helpful. We would recommend this dealership and definitely Harry Robinson to anyone. More

Terry was fantastic ,he was very forth coming and was able to delivery everything he stated he could.He was by far the best salesman I have ever encountered.Kevin was great he was courteous and friendly. able to delivery everything he stated he could.He was by far the best salesman I have ever encountered.Kevin was great he was courteous and friendly....this was by far the best car buying experience we have ever had...awsome team More

This is the 2nd vehicle I have purchased from Will...I wouldn't have come back to him if he didn't do an outstanding job. He is very knowledgable and understanding. I recommend him to friends wouldn't have come back to him if he didn't do an outstanding job. He is very knowledgable and understanding. I recommend him to friends More

Norm is a pro. He takes time to understand his customer, does not attempt to oversell and works with you to put the deal you need together. We ordered a new King Ranch Expedition from the factory and worked does not attempt to oversell and works with you to put the deal you need together. We ordered a new King Ranch Expedition from the factory and worked the trade after the fact and all was delivered as promised. Norm also took the time to make the sale "personal" as if he was purchasing a vehicle and service himself. In todays we are all"customers", Norm gets this. Norm took extra time displaying all the bells and whistles with the new vehicle and took time to set up the first service call. This is the 2nd vehicle we have purchased from Norm and North Central Ford...hassle free, easy to do business with and professional, upfront. Net, this was a great customer experience! More