North Central Ford

I had a very positive experience at North Central Ford. Working with sales associate Barb Cobos was very pleasant. She made the whole process very stress free. She also made me feel she was interested in Working with sales associate Barb Cobos was very pleasant. She made the whole process very stress free. She also made me feel she was interested in making me feel at ease. I also appreciate her followup by phone to see how I was enjoying my new car. She also stressed that I should call if I had any questions. I would certainly suggest her to any friends I might have looking for a positive car buying experience. Thank you Ken Hagood More

Great car buying experience, our salesman Kerry was super helpful and made us feel as comfortable as possible before buying our new car. We love our new Ford C-Max Energi! helpful and made us feel as comfortable as possible before buying our new car. We love our new Ford C-Max Energi! More

Meagan Ray, WOW! She is what a Service Advisor should aspire to be. I have had work done at more dealerships than I care to count, but never have I been greeted as friendly, and with the professionalism aspire to be. I have had work done at more dealerships than I care to count, but never have I been greeted as friendly, and with the professionalism that she extended to me. Other Service Advisors seem to take their sweet time in manandering out to supposedly help you; it never happens fast, and they never really seem interested in the issues you have. Not so with my experience with Meagan. She was at my door as soon as I opened it, she met me with a smile and a welcome to our dealership. She really listened to why I was there, and what I needed. She had my work order written up and was explaining the process to me before I new it. I didn't feel rushed, nor hurried. I truly felt that I was being taken care of. Meagan is the kind of employee that if you hiring, you would want to hire her. More

Megan did a great job in scheduling and following through the oil change service. Also, very helpful in getting trailer break controller enabled. Thanks for the great service. the oil change service. Also, very helpful in getting trailer break controller enabled. Thanks for the great service. More

I took my 2004 Mustang GT for diagnose due to check engine light turn which caused it to fail inspection (emission issue). The result indicates “Alternator” over charging issue. The cost to replace an engine light turn which caused it to fail inspection (emission issue). The result indicates “Alternator” over charging issue. The cost to replace an alternator is $758 (2 hours to replace the alternator and one hour for reset the vehicle program). 1 hour needed to reset the program? I went to the dealer to ask for a copy of the diagnose report. Roy was out to lunch and one of his associate refused to provide me a copy. His explanation is that the work is done on an iPad and they don’t have the capability to print out a report. I paid $120 for the diagnostic and $20 for repair order (the funny thing is that I never ordered for any repair done to my car but they charged me anyway). We’ll never buy another Ford vehicle or go to Ford Dealership again. More

I have been buying cars from North Central Ford for many years. They have never let me down. This time was no exception. I was in need of a car and wanted an F150 truck. I didn't think it would be possible years. They have never let me down. This time was no exception. I was in need of a car and wanted an F150 truck. I didn't think it would be possible for me to get one. Not only was Norm able to get me into a truck I could afford, but it was a better version than I could have imagined having. He went way and above the average sales experience to help me get what I wanted at a price I could afford. Hisd attention to detail after the purchase was exceptional. Taking the time to make sure I trully understood my new truck. When I am ready for another I will be going back to North Central, and Norm. More

Our Ford Flex required assessment of a warning light that would appear intermittenly. I brought the vehicle in for evaluation and it was determined they would have to order a module for replacement. A few would appear intermittenly. I brought the vehicle in for evaluation and it was determined they would have to order a module for replacement. A few days later, Meagan called and advised they had the part and could do the installation at my conveniece. My first opportunity was the following Friday and we set the appointment. Unfortunately, my wife had planned a lunch meeting with a long estranged high school friend and we needed the vehicle by noon on Friday. Meagan was able to get the job done in plenty of time and my wife was able to attend and thoroughly enjoy her long anticipated lunch date. Thanks Meagan for going the extra mile for us. This is one of 2 vehicles we have had the pleasure of acquiring from NCF and our experience in both sales and service has always been exceptional. Well done folks! More

I went there because of a letter I received from them that they would buy my car above the book value. I went there and the guy was the most unpleasant experience I had since the beginning. He just took that they would buy my car above the book value. I went there and the guy was the most unpleasant experience I had since the beginning. He just took the VIN number and didn't looked at the car. He didn't even walked with me to his room. He sent me there and asked me to sit while he works on it. I was waiting there for 20 min and then he came to his room. Looking at me like I am a thief or something. Then he told me they are not interested as the car has so much history. When I bought the car I didn't know about the "HISTORY" so I tried to asked him more but he was like "This car doesn't worth a dime" and he didn't give me much information. He was behaving like I had 2 major accidents with this car and I wanted to rip them off. After having this unpleasant situation going on for like 5 min he asked me how much I want to sell the car. And I didn't have any idea, so honestly I told him I don't know. Then he told me that the price is probably like $6000. I was shocked as I bought the car $17000 eighteen months ago. Of course it was my first car purchase and it might not be the best price for it, but the car is still 2 years old with 25000 miles only. So I left this dealership and took the car to an independent dealer across the highway. They gave me a price of $13,000. They were nice enough to tell me that if I put it on Craigslist I can probably sell it for 14,500 to 15,000 too. I was so shocked by the Ford dealer as I was trusting them all the time and was taking my car there for service and oil change every 4000 miles. I guess you live and learn. My takeaway from this was I will never go to their store. And will advice all people I know not to get close to their dealership. More

Get ready for a gouging & screwing on the price if you go to North Central Ford, I recently went there while experiencing vehicle trouble in Dallas and got my F-150 truck repaired and while they did g you go to North Central Ford, I recently went there while experiencing vehicle trouble in Dallas and got my F-150 truck repaired and while they did get it repaired they charged me $ 355 for the same repair that I recently had done on the same truck for $ 162 at another Ford Dealership, (they both replaced different coil packs with the exact same Ford part #), I appreciate them getting me back on the road but I do not appreciate being taken advantatge of, I looked the previous invoice up when I got home and discovered the huge $ 193 extra charge by North Central, I was in a bind at the time and had the repair done as I am from out of town about 120 miles away. North Central charges : $ 118 diagnosis, 69.99 install coil pack, 126.50 for # 3L3Z12029BA coil pack., $ 28.20 Misc. Shop Charge , 12.77 tax = $ 355.46 total Other Ford Dealership charges: $58.50 diagnosis, $16.68 install coil pack, $82.06 for # 3L3Z12029BA coil pack, $ 5.13 tax = 162.37 total for a difference of 193.09 more at North Central Ford for the same repair on the same vehicle. More

I'd recommend this dealership, but maybe not Ken 'Ohio' Richardson. Amazing how some individuals can be so knowledgeable and organized when appropriate and again so disorganized and aloof should the poten Richardson. Amazing how some individuals can be so knowledgeable and organized when appropriate and again so disorganized and aloof should the potential benefit no longer align with their goal. Smart and intelligent one minute...two minutes later they have checked out. More