North Central Ford

I was bamboozled It was rather painless experience until I got my paperwork and discovered I was bamboozled by the finance guy. It all starts with what a great price It was rather painless experience until I got my paperwork and discovered I was bamboozled by the finance guy. It all starts with what a great price for this great car, so you think, then you go into the finance guy who has all the paperwork prefilled in for you. He even knows you are going to accept all these needles options, as there is already an X in the accept box of each of these items. I am talking about products they put on the car, but they are invisible, things like PHAMPTOM FOOTPRINTS, $259.00, then there is PERMASKIN, a clear coat, so you really can't say for sure if they actually put this stuff on the vehicle, $329.00, Then there is GAP coverage in the event you total your vehicle and the insurance amount is less than your payoff. How could this be a winner for someone who puts down 50% on the vehicle and in fact told the finance guy that he was planning on paying the loan off in 6 months? why would any want that under that situation? If the finance guy is a finance guy, then publicly respond to this with your justification of needing a GAP coverage when 50% down payment on the vehicle was made, and your were told of my intentions on paying the vehicle off in 6 months. Now is your chance to put me in my place. Anyways, $653.00 for GAP cancellation coverage. Next, Easy Key care, you loose your key, they will replace it for free. $329.00. I probably would have jumped onto that one, as I have experienced loosing a key or two over the years. But, for their tactics, I am canceling it anyways. They could have made money honestly, but instead, they are greedy and just try to take everything they can from everyone knowing only a few will really ever know. Then there is a DentCare program for which I have no paperwork on, but whatever that is, it was $674.00. Finally, the is the Vehicle Service Contract, or the extended warranty. It was never offered to me or suggested to me. That one I had noticed and I was told it is required for financing. He said don't worry, you can cancel it, but just wait 30 days before you do. That option was $2,027. So I acknowledge that I knew there was that in the deal, but none of the other slip-ins. So buyers beware, caveat emptor, because the car I thought I was bargaining for contained none of the aforementioned items or accessories were listed on the window sticker. But somehow, this invisible antitheft thing was installed on the vehicle while I must have been in the bathroom and probably occurring at the same time they were applying this clear coat protectant on my soon to be vehicle. They probably employ Invisible Man at the dealership to put on these invisible products. So the car listed at $23,000 was considered a fair value for the vehicle, but when you add $4,272 in crap, that is considered a good day for the dealership. It has been 16 days since I have sent off these request for cancellations and they received them on December 2, 2014, yet they have failed to refund my money and have not even acknowledge receipt of the cancellations from me and letting me know that they are working on it. For that reason, I am making everyone aware that as I now know, you don't have to accept these little warranties and insurances for financing. Make sure you sit there and read every word of what you are signing. Because of that, I have spent $45.00 in postage for signature confirmations on cancellations notices, and I am paying interest on $4,272 of crap I wasn't even told about, except for the extended service plan, but only after I discovered it. More

Great experience during a tough time I contacted north central ford through their online chat. Sean the Director was kind and got me promptly an appt with Jason in service. Sean mentioned I contacted north central ford through their online chat. Sean the Director was kind and got me promptly an appt with Jason in service. Sean mentioned that if I stopped by he would have an oil change coupon printed up for me. I thought that was very kind of him. When I arrived he had it printed and ready as promised. Since they are under construction he offered to ride back and show me where the temporary service drive was located. I said sure. He got me with Jason who helped through the process . They even hand washed my f150 for free. Above and beyond thank you! More

Pleased with Purchase Thank you Herb for your patience! Prior to working with you and North Central Ford I was presented three opportunities to purchase a vehicle and each Thank you Herb for your patience! Prior to working with you and North Central Ford I was presented three opportunities to purchase a vehicle and each time did not because it did not feel like the best decision. I am so glad we waited! My Husband and I are very pleased with our purchase and feel confident that we made the right decision. Thank you for taking the time to explain the details to me again and again and making the entire process easy. More

Honest Service Department Charged me for unauthorized radiator flush service and wanted to argue with me saying I had agreed to this additional service on the phone. I went ahe Charged me for unauthorized radiator flush service and wanted to argue with me saying I had agreed to this additional service on the phone. I went ahead and paid for this service because I just wanted to get out of there. I have been going there for service for 10 years , shocked. Well, Update !! I immediately received a phone call from the service manager Gary after I reviewed my experience. He was kind ,understanding and concerned. We have worked this problem out and I am so glad he phoned. This had to have been a communication problem with the service person on the phone. This was not like my service person as he had always been wonderful in the past. I am glad we were able to work this out and North Central Ford cared. I do recommend this location for service. I will be back. Thank You so very much Gary . Debra Ford *********** As of October 7th,2014 I am still waiting for my refund as promised by Gary (Service Manager) for the unauthorized service. I have not received it ! *********** Update ! October 14,2014 I finally received my refund check. Thank you Gary, Roy and North Central Ford . More

Greatest Sales Experience Ever! I leased a Fusion 2 years ago and it was time to lease a new vehicle. I decided to upgrade to a 2014 Explorer. The salesperson who leased me the Fus I leased a Fusion 2 years ago and it was time to lease a new vehicle. I decided to upgrade to a 2014 Explorer. The salesperson who leased me the Fusion, Kevin Mayes actually started calling me about 6 months before my current lease expired. Candidly, as you know most salespeople don't do a good job with follow up so kudos to him. We talked earlier in the week and when I arrived on Saturday he made the transition to the new Explorer as seamless as possible. My wife even commented how professional he was and really appreciated the ease and the quickness of the sale. In addition William Mills kept it fun and Jill and Shahan handled the financing and paperwork expeditiously. Lastly, Kevin did a thorough delivery including offering to sync my phone. My wife's lease on her Escape is up next year and we will definitely buy or lease all of our vehicles from North Central Ford. I suggest everyone to shop and buy at North Central Ford. I promise you will love the True Price "no hassle" buying experience! More

As a paranoid, TNO-type of person, I had a great experience at North Central Ford selling my vehicle to them. Initially, I had showed the car to another dealership who made a enticing offer. I conta experience at North Central Ford selling my vehicle to them. Initially, I had showed the car to another dealership who made a enticing offer. I contacted Myrna of North Central Ford the day before about the vehicle and she gave me a call while being at the other dealership to bring my vehicle to theirs for appraisal. It was a decision I was glad to have made in hindsight as they made an competitive offer that eclipsed the previous dealer's offer. Throughout the selling process, a great, young man that is Ryan Mitchell assisted me through the whole appraisal and sales transaction. When an agreement was reached on the sale between me and the dealership my paranoid thoughts about getting scammed popped up. George and Ryan did a gracious job of calming my fears and helping me realize I was doing business with a reputable dealership. They were right. After the sale was completed. Ryan was gracious enough to give me a courtesy ride back home as well as a stop to deposit the check for the sale (which cleared the next business day). In summary, I would definitely do business with North Central Ford again. More

We had been in the market for a new vehicle for a couple of weeks when we came to North Central Ford. We had found a vehicle we were interested in on their website and came to the lot to look at that partic of weeks when we came to North Central Ford. We had found a vehicle we were interested in on their website and came to the lot to look at that particular vehicle. When we arrived we found other vehicles that we had not seen online. We weren't on the lot more than a few minutes when we were greeted by Willie Causey. He was friendly and casual. We told him what we were looking for and he presented us with several options. The first was out of our price range, and once we told him that, he only presented us with options that were in our range. He did not push to get us into something more expensive. When we found one we liked, he went with us on a test drive and made good conversation with us. We felt like we were riding with a friend. After returning to the dealership we inspected the vehicle further. Willie was very knowledgeable about the vehicle, but in an effort to be thorough, we asked if it would be possible to put the vehicle on a lift in the maintenance shop to check out the mechanical condition. Willie made that possible and even had one of the mechanics come over and look at it with us and explain what to look for and where to look. After we were satisfied that it was the one we wanted, we went with Willie to discuss terms. Again, he was friendly and fair with us. He got us a great trade in value, and got us a great price on the vehicle. We were comfortable and impressed with Willie all through the process. If I could give him 10 stars, I would. He did an excellent job. We worked with Kevin Logan for financing. He was also friendly and very knowledgeable. He made sure to explain thing accurately and completely, and answered all our questions more than sufficiently. The entire process was pain free and very very positive. Even walking through the office we were greeted by other employees who were all friendly and respectful. Before coming to North a Central Ford, we had a very negative experience with a different dealership and we were very skeptical about dealerships. The people at North Central Ford restored our faith in dealerships. Willie even walked us through how to use all the new features on our new SUV. This dealership is a cut above the rest. A truly outstanding place to do business. I recommend considering this dealer to everyone who is in the market for a new or used Ford. We did not leave with the vehicle we came to look at, we left with a better one! Outstanding job North Central Ford!! More

Most enjoyable car buying experience ever....went in to buy a car for my daughter and her husband and ending up trading in my pick up too. The guys were willing to do whatever it took to make both deals buy a car for my daughter and her husband and ending up trading in my pick up too. The guys were willing to do whatever it took to make both deals but there was NEVER any pressure through any of the process. Unlike most dealerships I have dealt with, these guys seem to genuinely enjoy their job, each other and helping customers! More

Just wanted to do a test drive of a 2014 Escape. The salesman Chris was very accommodating and respectful. I did not feel pressure or impatience with my questions and my desire to only test drive. He salesman Chris was very accommodating and respectful. I did not feel pressure or impatience with my questions and my desire to only test drive. He let me drive both an Edge and an Escape. Later, the manager was polite and very engaging. I was so impressed with the level of respect I was receiving, considering I had basically stopped by on the way from my swim workout. I was not dressed like I had money at all. A few days later the top sales manager called me and asked if everything went fine and offered me to come out for more test drives and even offered longer solo test drives if I was interested. I can only summarize by saying, their professionalism and respect was more than I had ever imagined and if they had the car that was right for me, they would be the first to get my business. The one thing the car industry is still short of are car dealers who respect customers. This dealership is an asset to the Ford brand. ....a good name is better than fine riches - Proverbs More

I first spoke to brad via email. I was interested in a certified edge they had on the lot. When I arrived he had the edge pulled up. He explained how aggressively north central ford prices vehicles to g certified edge they had on the lot. When I arrived he had the edge pulled up. He explained how aggressively north central ford prices vehicles to get more volume. I researched to keep his price honest, and the edge was about 2000 below what ad researched, and was certified with warranty. I was treated right at this dealership. Brad Cook is my car guy! More