North Central Ford

Poor Customer Service at the Service Center Cashier's Desk Roy from the Service Center called at 7:45 AM Saturday to inform me that my vehicle was ready for pickup. It had been in the shop for 6 days for an i Roy from the Service Center called at 7:45 AM Saturday to inform me that my vehicle was ready for pickup. It had been in the shop for 6 days for an issue that they were unable to fix. When I arrived at the Dealership at 11:00 AM, there was a line as usual at the Cashier. After waiting in line, the Cashier said they the paper work would take an additional 8 minutes to print and that she would come find me in the waiting room. 30 minutes later, I stood in line again just to find out she had done nothing. At that time, she did page the "acting" Service Manager, Charles. Charles could not find the paperwork either and went as far as to question whether I even received a call that the vehicle was ready. He later found the paperwork on Roy's desk and put us back in line. However, he said we would need to wait for another cashier 's approval who had stepped away. He had no problem charging me for the full diagnostic fee after having me wait all week as well as wait to pick up my vehicle while the cashier did nothing to help. We have purchased several vehicles here and use the Service Center regularly. It appears that our business is not appreciated at all. More

Great job!! Roy Coleman, assisted in the process of the steering recall on my 2012 Fusion. Initially, it was going to be a two-day wait, so I was very surprised w Roy Coleman, assisted in the process of the steering recall on my 2012 Fusion. Initially, it was going to be a two-day wait, so I was very surprised when I came to pick it up to find the service completed. The explanation given and the service received were very professional and handled in a timely manner.... with a smile!! Great job!! More

The best dealership service I've ever experienced I've owned autos since 1965 and most of my relationships with car sales and service have been mediocre to downright unpleasant. Finally, I discovered I've owned autos since 1965 and most of my relationships with car sales and service have been mediocre to downright unpleasant. Finally, I discovered North Central Ford in 2010. My auto has never been serviced by anyone else in the subsequent years. I have nothing but praise for the entire staff: they listen, they communicate and perform without flaws. I highly recommend North Central Ford to anyone looking for a better dealership experience. More

Excellent Service Jim Ayo was more than helpful. He explained to us what needed to be done in simple terms and gave us options. He also offered complementary services d Jim Ayo was more than helpful. He explained to us what needed to be done in simple terms and gave us options. He also offered complementary services due to our specific problems. Elaine Randall More

Save yourself headache Picked my truck up today. After several weeks of fighting with them to fix the truck and correctly (not just unplug things that don't work right) we g Picked my truck up today. After several weeks of fighting with them to fix the truck and correctly (not just unplug things that don't work right) we got it back today. Not $1 covered by the warranty. Took it to the car wash on my way home because this dealership doesn't give your vehicle back all nice & clean like others d. While my vehicle is in neutral rolling through the car wash I am all Of the sudden getting rained on with soap suds. They left the moon roof open but closed the vent shade. Yea, my whole headliner is stained with green car wash soap and now my amp is shorting out. Please please please - go somewhere else. More

Try a different dealer I was searching for a Focus ST and saw that North Central Ford had three in stock. I ended up purchasing one and it has been the worst dealer experien I was searching for a Focus ST and saw that North Central Ford had three in stock. I ended up purchasing one and it has been the worst dealer experience I have had to date. After agreeing to buy the car (this is at 9pm), we were left waiting for the finance guy for over an hour. We finally made it into the finance guys office around 11:00pm. Our salesman apologized and said he would send us something due to the long wait. He never did. Then before driving off the lot the car had a door ding. They said they would fix it free of charge, and that he would put it in the paperwork. They never called to set up an appointment and it took calling them 4 times just to set up an appointment to fix it. When we took the car in, they said our plates had arrived. So I took the car to get the door ding removed and the plates installed. They fixed the ding but LOST my license plates... So they invalidated the set of plates and requested new ones. I'm still waiting. Unbelievable, try another dealer who cares. Terrible Service More

new car sales is the worst Tried numerous times to contact new car sales about purchasing a vehicle all I got was voicemail with no return call it seems like nobody works there. Tried numerous times to contact new car sales about purchasing a vehicle all I got was voicemail with no return call it seems like nobody works there. The general sales manager wouldn't even give me the time of day. More

Great experience so my buddy bought too Chatted with joe on a new 2015 escape. I came in and everything was as promised! I visited a ford dealer in Rockwall and mesquite and they tried to ma Chatted with joe on a new 2015 escape. I came in and everything was as promised! I visited a ford dealer in Rockwall and mesquite and they tried to make me buy all kinds of dealer ad ons! I don't like being treated like that. My experience at north central ford through the internet was easy and transparent! I appreciate being treated with respect! Thank you Joe and everyone who helped with my new truck. My friend bought a certified f150, great experience as well. The battery went dead when the weather changed and George the preowned director stepped up, and replaced it. They definitely take the high road! More

Love the new building I have been buying cars at north central ford for many years. I have always had wonderful experiences. I felt for them for the last year being under I have been buying cars at north central ford for many years. I have always had wonderful experiences. I felt for them for the last year being under construction. So glad they have a new building they really deserve!! I'm writing this review so that hopefully the people will come out and share the experience that I have always had here. I know the construction hurt their business, but I want these good people to get be successful!! They have always helped me if an issue arises. Wish them the best!! More

Thieves working in service department I had $15 stolen out of my truck when I had it repaired there. So people beware, they have thieves working on your rides, take out all valuables or th I had $15 stolen out of my truck when I had it repaired there. So people beware, they have thieves working on your rides, take out all valuables or they will do it for you! More