North Central Ford

Ignored in the worse possible way This is a BIG complaint. I made a service appointment to have align the wheels on my brand new F150 (I mean brand new, a hassle already), I was tol This is a BIG complaint. I made a service appointment to have align the wheels on my brand new F150 (I mean brand new, a hassle already), I was told that it would be done in less than 2 Hrs. I then dropped my truck in the morning and took a shuttle to work,and hoped that it would be ready by noon so I could drive to get lunch. Not only wasn't done, but after I called at 5:00pm I was told that the work wasn't done and had to leave the truck over night, so I was left without a car to go home and without warning. After jumping through hoops to get to places, you know, like work, I really hoped the truck would be ready by noon the next day so I could get lunch this time around. But nope, I missed lunch again and what's worse I was told that the technician had to leave and the truck wasn't fixed and I had to get it back. Two days without my vehicle, no work done! When I picked my truck up, I tried complaining to the Manager, guess what? After waiting for over 30 minutes I had to give up and leave back to work, being ignored once more. Nice business model More

Came in HOT but you service won me over This was my initial visit to your service department. I got lost and had my grandson in tow, very frustrated. When I setup the service appointment, This was my initial visit to your service department. I got lost and had my grandson in tow, very frustrated. When I setup the service appointment, I was given a estimated 1-2 hour service estimate which the incoming service coordinator felt was underestimated. I was HOT! He understood my situation and cleared me for immediate service; very considerate of my time and other obligations. In the end the service was completed within the original 1 hour quote and I left in a very happy and satisfied state of mind. Thank you In addition, my grandson (21 months) thought your playroom was awesome!! More

This is the first time I have ordered a new vehicle. Norm H einz was very helpful listening to what my wife wanted and explained the options that would get her what she wanted. He recognized that the car was fo einz was very helpful listening to what my wife wanted and explained the options that would get her what she wanted. He recognized that the car was for her so he focused on her instead of me. He kept me up to date while we were waiting on Ford to get it built. when the car came in he made the transaction very seamless. He went over the new car features and made her very comfortable. More

Satisfied again. I have followed Michael Mueller around from dealers, bought a few cars from him, and recommended him to friends/family. He is honest, fair, and profes I have followed Michael Mueller around from dealers, bought a few cars from him, and recommended him to friends/family. He is honest, fair, and professional.... Traits not often found in car salesmen. More

Great service department I was welcomed quickly in the service bay and a shuttle driver was available to take me to work as soon as I signed the list. During the day I exchan I was welcomed quickly in the service bay and a shuttle driver was available to take me to work as soon as I signed the list. During the day I exchanged several call with my service adviser as the parts needed were not in stock. Fortunately the parts department was able to locate the parts and the service was completed that day. More

The place to go! Easiest most efficient process purchasing a vehicle ever. Saw the truck at lunchtime and was able to test drive it. Gave my information to the sales Easiest most efficient process purchasing a vehicle ever. Saw the truck at lunchtime and was able to test drive it. Gave my information to the salesman and went back to work. Salesman called in less then an hour with my options which were excellent. Approved. Pick the truck up on my way home and wasn't even late. Great price, Great people, Great service period. More

Great Focus on meeting customer needs! Great team that worked quickly and with a customer focus. Great people that I joyed talking to beyond the car sale! I will come back for future car pu Great team that worked quickly and with a customer focus. Great people that I joyed talking to beyond the car sale! I will come back for future car purchases. More

Excellent Service Roy Coleman took very good care of me, and got my truck in and out quickly, which is important for me because I waited on it, and as a self-employed s Roy Coleman took very good care of me, and got my truck in and out quickly, which is important for me because I waited on it, and as a self-employed software developer, time means money. Everything was done well and as expected, so I had an excellent experience and received quality service. I would highly recommend Roy and NCF to anyone. More

Great experience Doug and Joe made the unpleasant experience of car shopping as painless as possible. Esteban in finance was great too. The worst part of the whole e Doug and Joe made the unpleasant experience of car shopping as painless as possible. Esteban in finance was great too. The worst part of the whole experience is this stupid survey. More

No pressure, friendly staff Damita was fantastic. She spent time with my wife, who was very uncertain about getting the new car, and related to her with the utmost friendliness Damita was fantastic. She spent time with my wife, who was very uncertain about getting the new car, and related to her with the utmost friendliness and courtesy, answering all her questions and leading her through the features. We chose one vehicle but decided to wait overnight while considering whether we would trade in the old car and go for a more expensive model, or keep the old car and go with the original vehicle we chose to be shown. This was just fine with the sales lady, Damita, and we did not have any pressure of any kind from either her or the manager on duty who also greeted us and spoke with us. Sale completed the following day and we are very happy with the new vehicle. Also came back to visit Damita, and she was as gracious as always. Very happy experience overall. More