North Central Ford

Horrible Service Went in to get AC fan and motor fixed. They found radiator had a leak and that was the cause of the AC fan making the noise it did. After $900 of serv Went in to get AC fan and motor fixed. They found radiator had a leak and that was the cause of the AC fan making the noise it did. After $900 of service and labor as I picked up the truck the Ac made the same noise and they made excuses that it was another problem. They never fixed the issue. They wanted me to spend another $500 to fix what I had requested in the first place. Do your job. Tired of Ford Service Department always squeezing more money out of their customers. Place is a joke. More

This dealership will waste your time! I was purchasing a truck yesterday. I was paying for the truck when the Manager said the truck was no longer available. He told my sales representat I was purchasing a truck yesterday. I was paying for the truck when the Manager said the truck was no longer available. He told my sales representative that he took a deposit over the phone. (After we test drove the truck, sat down to fill out the paperwork, he said he took a deposit over the phone?) Wow- This is a poor representation of Ford. Be cautious when purchasing a vehicle from this dealership! I Will Never Return! More

Always great service As a ford owner for many years, I have had service at several dealerships in the area. I have found North Central Ford to provide the best and most co As a ford owner for many years, I have had service at several dealerships in the area. I have found North Central Ford to provide the best and most consistent quality year after year. More

Awesome customer service I have bought and/or leased vehicles from North Central for years. The excellent customer service provided by sales team and office staff keeps me com I have bought and/or leased vehicles from North Central for years. The excellent customer service provided by sales team and office staff keeps me coming back. Todd ensures the vehicles chosen have the features I am looking for. Can’t ask for more. More

Great place to buy a car My husband and I loved dealing with Jose and Doug they were very helpful and not pushy at all this is the second time we have bought a new car from th My husband and I loved dealing with Jose and Doug they were very helpful and not pushy at all this is the second time we have bought a new car from this dealership and we will go back to them again. More

TD was very nice and listen when i talked with him Each time I come in all personal are nice and polite. Help and listen when I have concerns and help to get the price to stay with in my budget. Each time I come in all personal are nice and polite. Help and listen when I have concerns and help to get the price to stay with in my budget. More

Poor Communication! DISHONEST! I inquired about a pickup on line, they contacted me and I informed them I worked in West Texas and would let them know when I could come in. They con I inquired about a pickup on line, they contacted me and I informed them I worked in West Texas and would let them know when I could come in. They contacted me again and again I told them the situation. Then a telemarketer called and I told her I hat d being badgered. About 5 days later I told them I’d be in to see the truck, which was still listed on their website. I got there and they said they didn’t think I was coming. So I asked to see the truck. A manager comes out and tells me they cannibalized the truck for parts. I told them that would have been nice to know as we drove a long way to come see it. He said they had a different one I might be interested in, so I agreed. They can back and said that one was sold as well. They had one more I might like so I agreed. It was a nice truck, I drove it and checked it out and a deal was made. They sent it to the detail shop. Once the deal was done, which took three hours, the truck wasn’t ready. After another HOUR I was getting irate, I mean, how long does it take to detail a truck? I finally took delivery, and drove home. They said in person and on the website that the truck was fully serviced. The next morning I checked tha oil and it was as black as fresh crude! NO WAY was this truck serviced!!! And, the next day it broke down twice! The turbo hose blew off! Twice it blew off! I would not recommend ever doing business with these people. In fact, I would turn to public transportation before buying here! BEWARE! More

Easy and fast Car purchase! I came in to buy a new Ford Fiesta that didn't really catch me eye but the price was right. Hector decided to show me a Focus and I feel in love. He m I came in to buy a new Ford Fiesta that didn't really catch me eye but the price was right. Hector decided to show me a Focus and I feel in love. He managed to make the numbers work for me without having to go back and forth and made me an offer I couldn't refuse. Finance team was great as well! I got everything I needed to make sure my car was protected for days to come. Will recommend this place to everybody. Thank you North Central Ford! More

Dishonest Business Practice--Unethical, Self-Serving DO NOT BUY A CAR FROM THIS DEALERSHIP. I will start by saying I was purchasing the vehicle from out of state, and so I had to ask relatives to take ti DO NOT BUY A CAR FROM THIS DEALERSHIP. I will start by saying I was purchasing the vehicle from out of state, and so I had to ask relatives to take time out of their day to drive to the dealership and look at the car for me. Shortly afterwards, I agreed to buy the car. I spent time setting up insurance, and began the necessary steps with the Salesman, Hector Gomez, to buy the vehicle. At 10am the next morning, I was informed that the car sold to another customer. Little did I know, even after having agreed to purchase the car, it was still being shown to other customers—ridiculous! After speaking on the phone with the manager and verifying what was occurring, they informed me it was “standard business practice” to sell to a customer who is physically there in person over someone in another state—nevermind one who agreed to purchase the car a day prior. I was completely bewildered by this. They stood by this “business practice,” which I view as wholly unethical, and deem them as an untrustworthy dealership with shady business practices. After spending several hours with Hector, I was awaiting further instructions to wire money to them (and consequently stopped searching for cars), and they sold the car behind my back. They gave the initial outward impression of being friendly and caring, but in reality were unethical, deceitful, and entirely self-serving. It was a significant waste of time, and I will not be granting them any business anytime in the future. More