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North Central Ford
Richardson, TX
473 Reviews
North Central Ford invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 473 reviews
January 27, 2025
After having several issues with this dealership, from undisclosed damage to my vehicle, to delay delivery time, to decisions being made for me versus me being asked. I noticed that my deductible was $500 undisclosed damage to my vehicle, to delay delivery time, to decisions being made for me versus me being asked. I noticed that my deductible was $500 on my extended warranty, no one ever asked me what I wanted my deductible to be they just assigned me $500. I even asked why my extended warranty policy was so cheap, and he told me that I had the best warranty, and never disclosed my deductible amount. This was an out-of-state transaction, so there was room for error, but those errors should be corrected especially when it’s their job to disclose everything, and they offered to fix it free of charge. I spoke with the finance manager Charles, and HE OFFERED to update it to $100 free of charge. This made me feel better about the things that I went through, at least they were trying to fix things. I called to check on the status of that update, and they are acting like they never said it. I asked him to cancel every policy that I bought from them, the dermaplate, and whatever else, and they lied and said that they couldn’t. I called permaplate and they informed me that the dealership has to cancel the policy. All they do is lie and deceive, please don’t buy a car from them you will regret it, they have ZERO integrity and play the victim when you get mad after their errors inconvenience you. More
by Ashley L.
Employees Worked With
Waseem, and Finance manager Charles
September 05, 2024
My Car Was Wrecked/Damaged During an Oil Change Service At the end of 2023, we decided to buy a new Ford Explorer. This was a huge deal because we hadn't had a new car for over 20 years. This wa Service At the end of 2023, we decided to buy a new Ford Explorer. This was a huge deal because we hadn't had a new car for over 20 years. This was due to the many obstacles that we had to encounter after I came home from war, like sleepless nights and PTSD. It took a while before I could adjust to the norm and civilian life. We chose this location based on reviews, which are very important to me. 1st Disappointment: On Aug 2nd I took our Explorer in for a regular oil change. When I arrived, I was told it wouldn't take long and that I would be out quickly. After two hours of waiting, I spoke to a service rep only to find out they weren't close to being done. I was told it would take an additional hour to complete the oil change. I immediately informed them I couldn't wait long and had to head back to work. I was told that they would do their best to get me out as quickly as possible. I headed back to the lobby to wait. Miraculously, I was called up in less than fifteen minutes after I spoke with the clerk. This made me feel a bit uncomfortable because I had just been told that they needed another hour. I want to be honest and say that I don't believe my oil was changed that morning. On Aug 13th I made an appointment for a recall SYNC Software issue. The recall was for an instability that resulted in a black touchscreen. Since I learned my lesson the first time, I called ahead and asked to see how long it would take for the repairs. I was told that it could take two hours or two days. Unfortunately, the time changed when they looked at my vehicle. I was told that it was going to take up to five days. They were good about giving us a small car to get around. Late on August 14th, we received a call that the SYNC Software issue was fixed. We were so happy to get our new car back. On August 15th I arrived early at the dealership to pick up our Explorer. I sat in the waiting room for about an hour when a manager found me in the lobby and told me that there was an accident with our new car. I was completely taken back... I didn't understand what that meant. The manager explained that one of their porters, who was moving our car, accidentally backed into something, damaging our vehicle. I was told that they were going to have to take our new car to their body shop for repairs. I was also told that they would expedite the repairs and that it should not take more than a week for us to get our Explorer back. On Aug 27th I received a phone call from the dealership explaining the procedures they would have to take to get our car looking new again. I was told they needed more time. The damage was extensive to the bumper, and they would have to completely replace it. The rear door would also have to be replaced because the hatch system was destroyed. Finally, they would have to order the paint so they could match our car. If it couldn't get any worse, I was told that the real issue was that none of the parts were there and that they did not know how long it would take for the parts to come in. ARE YOU KIDDING!!! For anyone who knows the time Ford dealerships are taking on parts right now... you know my frustration. To say I'm a bit disappointed is far from the truth. Aug 29th, 2024, marks two weeks without our new vehicle, and I want to say this has been a nightmare with North Central Ford, in Richardson. I cannot believe that this location has the ratings they have. There is a lack of internal communication, pride in cust More
by Alfonso R.
Employees Worked With
Andrew
August 21, 2024
Charles Washington at North Central Ford did a great job. He was friendly, polite and professional. I would recommend the dealership and him to others. He was friendly, polite and professional. I would recommend the dealership and him to others. More
by JayDowns
Employees Worked With
Charles Washington
December 22, 2023
The team I worked with were wonderful and exceptional. They went over and beyond their call of duty. They know their job and how to take care of customers They went over and beyond their call of duty. They know their job and how to take care of customers More
by Charity Masando
Employees Worked With
Charles Washington
October 26, 2023
I bought a new Explorer//Timberline from North Central Ford!!! It was a great experience. They were professional, caring and knowledgeable. I will definitely return for my next vehicle Ford!!! It was a great experience. They were professional, caring and knowledgeable. I will definitely return for my next vehicle More
by Cromanus1
Employees Worked With
Mike Huddleston
October 17, 2023
They didn't get the numbers I wanted at first but Clint kept working on it! I did not think he could get the numbers I wanted but he did and I'm very thankful. kept working on it! I did not think he could get the numbers I wanted but he did and I'm very thankful. More
by dvm75121
Employees Worked With
Clint, Charles Washington
