North Bergen Buick GMC - Service Center

Took my 2020 Buick encore GX in for service for a check engine light on July 5. Made the appointment the previous night as soon as the light went on after two hours of work on my car, I was informed that m engine light on July 5. Made the appointment the previous night as soon as the light went on after two hours of work on my car, I was informed that my car was safe to drive, and I can come back in 2 to 3 weeks when the parts that are back ordered have been received. The issue seemed to be with the turbo charger, a specific valve, etc. 2 miles later, while driving on Tonnelle someone was screaming at me from an intersection that my vehicle was on fire. My vehicle had caught fire and was totaled due to negligence from this dealership. The service manager arrived at the location of my burning vehicle within 10 minutes. What really bothers me is how the situation was handled from here on out. Despite being put through this, I still wanted to go ahead and get myself into a new Buick, because I loved my car. Adriana, the finance manager, when asked what I needed from them, and I told them I just needed to be in a new vehicle (not an encore gx, for obvious reasons) and at my same payment she said simply “that’s not possible”. So for somebody who decided to try and work with the dealership, give them every opportunity to reconcile the situation, and remained what I would consider reasonably calm during this whole ordeal, they were 100% unsympathetic, and did not acknowledge their negligence. The only bright side of this dealership would have to be Patrick the one salesman who tried to help me prior to my vehicle catching fire, and Kimberly in the service department, who was always attentive and kind. I strongly recommend buick of Mahwah before this dealership seeing that they’re a lot more honest and helped me with leasing my GX 3 years ago. More

Check engine light came on for transmission issues. McGuire techs investigated and stated it would be $700 for a flush or $3,000 for a replacement. I then said the car is under McGuires extended warran McGuire techs investigated and stated it would be $700 for a flush or $3,000 for a replacement. I then said the car is under McGuires extended warranty. They then said, we can’t fix it because the light isn’t on anymore and to take pictures of it. I pay a diagnostic fee of $200. 4 weeks later same light comes on. Bring it in again. With pictures. They now say warranty won’t fix it because they have to clear and recreate the error, they can’t just use the error code in the car. Still not fixed they say drive it til it dies. This time the supervisor waives the fee. He is the only saving grace in that place. 2019 GMC Terrain. 64,000 miles. Brake booster pump failure. 2 transmission failures. More

Since I started to going to McGuire GMC for my 16 Esclade, my truck is running great . No complaints. The whole staff is very professional . Service manager Dave is the best , service advisor Kimberl Esclade, my truck is running great . No complaints. The whole staff is very professional . Service manager Dave is the best , service advisor Kimberly is really helpful she’s always on top of everything. Thank you McGuire service staff for ur quality work . More

I am overall completely satisfied with the amazing quality service received while having my first leased car. I would totally recommend checking Mcguire Buick GMC, they will treat you as their #1 prio quality service received while having my first leased car. I would totally recommend checking Mcguire Buick GMC, they will treat you as their #1 priority at all time and will wait till you are completely satisfied with their service , and confident with your purchase ! More

Crooks and scammers! Don't take your vehicle here for service. A bunch of crooks and scammers. Never again! That's what I get for not listening to my instincts. Don't take your vehicle here for service. A bunch of crooks and scammers. Never again! That's what I get for not listening to my instincts. More