North Bay Imports Inc

I was looking to purchase a Volkswagen Touareg 2013 Lux and North Bay Imports had a decent price listed on cars.com for a used model with only 7k miles. It was only 1.5 hours away from my house as well so and North Bay Imports had a decent price listed on cars.com for a used model with only 7k miles. It was only 1.5 hours away from my house as well so that was another benefit. They are a smaller dealership with some nice used luxury vehicles. Let me start with the positives first 1) No haggle price (no negotiation), sales associates are not pushy and they give you time to look at a vehicle 2) Buying process was fairly simple (I was paying cash and did not have to go through financing) 3) Sales associated answered any questions that I had 4) Saw the vehicle on Saturday as was able to pick it up on Monday afternoon 5) Papers & titled were mailed quickly and received them in a week Now on to the issues which made the whole buying experience unsatisfactory… 1) The sales associate Dave Mason Jr. was unavailable when I had scheduled to pick the vehicle up (I don't mind this so much as I understand people have issues that unexpectedly arise). Another sales associate named Mark helped me with the transaction. 2) Before handing the check over, we asked to inspect the vehicle. Now one positive, the exterior of the car was beautifully detailed. However, the interior was not cleaned. The leather seats were not conditioned, rugs/trunk were not vacuumed, and the dashboard was not wiped down. The only thing done to the interior was the rubber floor mats were cleaned. On a $40k cash paid vehicle, in my opinion this is unacceptable. Because the car is fairly new, cleaning the interior of the vehicle would not have been that much work. 3) When inspecting the vehicle, I noticed there was no gas put into the vehicle. I mentioned this to Mark and his exact words to me were "Oh, I'll take care of that for you". So when he went to the gas station to fill the car, I noticed he only put $20 worth of gas inside. Seriously...if that's what he means by taking care of it, I wonder what else was “taken care of”. At this point, I could have denied delivery of the vehicle, demanded the vehicle be cleaned inside and filled with gas. If they needed more time to clean the inside of the vehicle, then they should not have told me it was ready for delivery on Monday. However, I drove 1.5 hours to pick the vehicle up and I was willing to overlook these issues so I could drive the car home and not waste any more time at the dealership. I took delivery of the car and went to the gas station next to the dealership and put another $80 worth of gas into the tank. Here is the biggest issue I have with this dealership… customer care and satisfaction really don’t mean much to them. Instead of taking care of a customer, all they really care about is their bottom dollar. 4) I called and complained to Dave asking him if every $40k vehicle they sell comes with only $20 worth of gas inside. He told me that if he was there when I picked the car up, he would have taken care of it. If he really wanted to take care of it for me, he would have told me to send a copy of the receipt I filled with gas (which I kept), and then he would send me a check to reimburse my cost. Of course, no such offer was made. **5**) I took delivery of the vehicle on Monday. Two days later on Wednesday, I looked through cars.com and found that North Bay Imports had an almost exactly similar vehicle I just purchased with 2,500 miles less than mine for the same price. I thought to myself, not a big deal, I’ll call North Bay Imports and have them trade my vehicle for the same price I purchased it. I could even understand if they wanted to charge me around $500 for the hassle of filing paperwork. It’s not like I had the car for a couple months or weeks. It was only two days. I haven’t even registered it yet. Surely taking care of the customer and making sure they were satisfied meant something to them. Wow was I completely wrong. After calling on Friday (7/5/13) about a possible exchange, I received a call back on Monday (7/8) telling me that in order to exchange the vehicle, it would cost me an extra $2,500!!! Literally a dollar per every mile less on the other vehicle. At this point I didn’t want to deal with this dealership anymore so I just went ahead and registered the vehicle I had already taken delivery of. Because of this experience, I will go out of my way to make sure everyone I know and anyone reading this review spends their hard earned money at a dealership that cares about their customers. Do not be fooled by their slightly cheaper prices. Spend the extra $1-2k and go to a dealership that takes care of their customers. If you still happen to go to this dealership, I would not under any circumstance buy a vehicle that is out of warranty and before buying make sure you negotiate a full tank of gas and have the interior & exterior of the car fully cleaned and detailed (ridiculous that you need to negotiate these details). Hope my experience at this dealership helps someone out there. More

I purchased a used 2010 Audi S6 from North Bay Imports after researching cars for sale online for several weeks. After talking to Dave Mason Jr one the phone, I drove 1.5 hours to the dealership to test after researching cars for sale online for several weeks. After talking to Dave Mason Jr one the phone, I drove 1.5 hours to the dealership to test drive the car. The car was just as advertised online. As part of the negotiation of the sale, Dave agreed to install new tires ($1300), supply an iPod interface cable, condition the leather interior, and refinish two of the wheels which were peeling from a prior poor refinishing job at no additional cost. Was the process as easy as driving 10 minutes to my local Audi dealer and buying a Certified Pre-Owned (CPO) Audi? No, but I saved around $8000 by doing my homework and taking the time to make sure the car was in the condition as advertised online. Dave made the purchase painless, and he was very easy to deal with, both in person and via email and phone. I would definitely buy another car from Dave Mason Jr. at North Bay Imports. More

I am very pleased with my recent purchase of a 2012 VW Routan from David Mason Jr. at North Bay Imports. The complete purchase transaction was done online, by phone, and solely based on trust as I reside Routan from David Mason Jr. at North Bay Imports. The complete purchase transaction was done online, by phone, and solely based on trust as I reside out of State. Taking delivery of my vehicle was a real pleasure, everything David offered was met as stated, all the paperwork was ready and in order, and Mark provided excellent service. I highly recommend anyone to do business with David and Mark based on my recent purchase experience. More

Overall bad experience. Car is in bad shape. Service issues. Mark will tell you anything to get a sale. If they have to fix a car it will be done as cheaply as possible. issues. Mark will tell you anything to get a sale. If they have to fix a car it will be done as cheaply as possible. More

I went in to North Bay after driving an 1.5 hrs and the guy behind the desk was the rudest salesperson I've ever dealt with. I will never return to this dealer and will never recommend them! In fact the ex guy behind the desk was the rudest salesperson I've ever dealt with. I will never return to this dealer and will never recommend them! In fact the experience was so poor I will go out of my way to spread the message of the poor customer service I experienced! John More

I just purchased a gorgeous 2003 Audi RS6 from North Bay. I was searching for a used Audi RS4 or RS6 w/ a reasonable price / mileage balance. I found the RS6 at North Bay with amazingly low miles, I figured I was searching for a used Audi RS4 or RS6 w/ a reasonable price / mileage balance. I found the RS6 at North Bay with amazingly low miles, I figured it must have been a salvage title. When I contacted Dave, he reported that the title and Carfax were clean. We negotiated briefly on price and cut a deal. The most impressive thing was that AFTER we had a agreed on terms, Dave volunteered that NB would complete the 35K service (which includes timing belts by the way) 10K ahead of schedule. Awesome, I thought. The day after, Dave contacted me and reported that he found some rubber rot in the tires, so they put new tires on it. Wow. At the great price I negotiated for such a rare car, with very low miles, honestly I would have been happy without those extras. The kicker is that I live in California. Dave and I did the deal long distance, NB arranged shipping, no problems at all. After receiving the car, I took it to my long time Audi factory mechanic. He said the only thing wrong with it is that I own it, and not him. :). My experience with North Bay was very positive. I was skeptical at first I admit. The price was too good, the car was too perfect. But so far, I honestly can't find anything but a great deal. More

I had a great experience working with Dave at North Bay Imports.I previously looked at several cars and searched the internet high and low for the perfect car. I spotted the Audi A4 on the internet and dec Imports.I previously looked at several cars and searched the internet high and low for the perfect car. I spotted the Audi A4 on the internet and decided to drive 1 1/2 hours to inspect the car and to test drive it. I was thrilled with the condition of the car and the way it drove .It was just as Dave had described to me on the phone-in mint condition and a great car. It exceeded my expectations! I applied for financing which Dave assisted me in doing efficiently. He also had the paperwork organized for me in such a way that registering the car out of state was quick and easy to do. Dave and the staff were polite, kind, honest, and wonderful to do business with. I highly recommend North Bay Imports and I plan to do business with Dave and the dealership again in the future. More

I want to commend North Bay Imports for their excellence in customer service and their integrity.Dave Mason is extremely responsive, direct and honest. The car was absolutely impeccable when I picked it up. in customer service and their integrity.Dave Mason is extremely responsive, direct and honest. The car was absolutely impeccable when I picked it up. Even post sale, all questions have been responded to promtly and professionally. Dave worked diligently to secure financing and was able to obtain an excellent rate. He minimized all work on my part and always had everything organized and ready. He was extremely knowledgable about all aspects of the process and the car. He truly went above and beyond to ensure I received the best deal, the car was of highest quality and pristine inside and out, and all processing was executed flawlessly. Not only would I recommend North Bay Imports, but I plan to return for future vehicle needs. More

By far the absolute best car buying experience I've ever had. I found the car on cars.com and, at the time wasn't really considering an Audi. But the price and line of features was what I was looking for so had. I found the car on cars.com and, at the time wasn't really considering an Audi. But the price and line of features was what I was looking for so I sent my boyfriend up to take a look. He really liked the dealership and David and loved the car. I had him put down a deposit on the car that day, pending my tech's inspection and my test drive. My boyfriend provided David with my email address, as I am unable to accept personal calls during the day. David immediately followed up with me, answered all of my questions and gave me detailed instructions on what I'd need to provide should I decide to complete the purchase. He was extremely patient and responsive to my constant barrage of questions and worked with my personal mechanic to arrange an inspection time. Even my mechanic was impressed with the dealership and shop. He said it was really down to earth and everyone was very nice. On the day I went in to test drive and buy the car, the car was ready when I arrived and David handed over the keys. I loved the car so I bought it. I was in and out of the dealership in less than 45 minutes with a new (to me) registered car in beautiful condition. The car was in showroom condition, thoroughly detailed and oil just changed. The experience was as smooth as a used car experience could possibly be and David really went the extra mile to help me make sure that everything would be ready to go the day I picked up the car. More