North Bay GMC Cadillac - Service Center

Horrible I had a horrible customer service experience. The girl who picked up the phone Miss Christine was extremely rude after I asked why I was kept on hol I had a horrible customer service experience. The girl who picked up the phone Miss Christine was extremely rude after I asked why I was kept on hold multiple times >15 minutes and she also hung up on me during the conservation. She also said the supervisor was not available and I spoke to a Miss Nahabedian who explained to me the current situation with my car but she wasn't the supervisor . There is no accountability for poor customer service and work ethics at this place. I decided to get out of my car lease early and switch to better brand like BMW or Jaguar after this incident. More

Overcharge with no explination I taking this opportunity to write to you and inform you that I"m very dissatisfied/disappointed with the service I received on 9/12/16, on my 2014 Te I taking this opportunity to write to you and inform you that I"m very dissatisfied/disappointed with the service I received on 9/12/16, on my 2014 Terrain truck. This vehicle was leased from North Bay Cadillac on 9/23/14 for 36 month with 45 thousand miles. Two days before the repairs my truck continue to shut off even when driven on short trips to the local food market. When I brought the truck in for service, I had to sign a work order form which stated a charge of about two or three hundred dollar for them to check the problem. About one hour later the same service person comes and states that its going to be another few hundred dollars and again I sign the work order. At this he asked about prior service and I stated that since I was living upstate that service had been provided by a authorize dealer in my area. When he back the bill was for a one thousand and four dollars ($1004.00) he even stated we did a free oil change which I never request or had agreed on. When I looked at bill notice that they change parts on the intake/exhaust valve at which point I inform him that was not normal wear and tear and he just told me to discuss this with my salesperson. Remember regular wear and tear consist of oil change, brake pad, air filter, tires, Contact with the salesperson has been difficult and since I have another lease with star Nissan I'm thinking my next two leases will be with them unless this matter is address correctly. Thank You Raymond Negron 19 Bloom Street Garnerville, n.y. 10923 Deal #68517 More

North Bay Cadillac Experience We own a 2014 SRX and intend to lease another one when this lease is up. It was John Campanelli that made it possible for us to return to an American We own a 2014 SRX and intend to lease another one when this lease is up. It was John Campanelli that made it possible for us to return to an American automobile. John was easy to deal with and went above and beyond to get us into the SRX. Coming from Lexus', we were and still are pleasantly surprised about American quality, which we have come to believe is superior to their Japanese counterparts, as well as priced a lot better. Go, North Bay, go John, and go American. More

Was quick attention,and resolve the issue of my visit,the agent was friendly and very professional.The waiting room was comfortable. And my problem was solve expedite. agent was friendly and very professional.The waiting room was comfortable. And my problem was solve expedite. More