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North Bay GMC Cadillac - Service Center

Great Neck, NY

4.1
47 Reviews

47 Reviews of North Bay GMC Cadillac - Service Center

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July 27, 2025

Service agents at North Bay Cadillac are knowledgeable, courteous and efficient. They understand your service needs and provide answers to you about needed repairs for your vehicle. The mechanics are capab More

by gtrplyr51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2025 -

North Bay GMC Cadillac responded

Thank you for choosing North Bay GMC Cadillac . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 27, 2025

Worst customer service ever. Never again. They forgot about my car and had to wait 4 month and never fixed it. More

by Chadynassar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

Communication is not the best. Warranty purchased through dealer failed to cover repairs. Replaced the wrong tire even though initially came in for flat tire and then leaking strut More

by SK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I worked with Sophia only.
July 25, 2025

Newly renovated, modern and clean facility. Knowledgeable technicians with access to the latest equipment. Friendly and courteous staff members that make everyone feel welcomed. Top credits to More

by Aman B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Robertson Service Advisor
Jul 25, 2025 -

North Bay GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 25, 2025

This was the worst service experience I have ever had and my truck is a 2008 so that says a lot. They kept giving me the run around and after about 2 weeks of silence (no updates) I am told a part needs to b More

by snark.parrots.6h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

I have previously written good reviews for this dealership, but this was not their best performance. I scheduled the appointment so I could wait for my vehicle instead of getting a loner car and w More

by JCS1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your experience with us. We appreciate your continued support of North Bay Cadillac Buick GMC and value your feedback. I understand how frustrating it can be to have an appointment take longer than expected, especially when you were planning to wait for your vehicle. We strive to provide timely service and to ensure every vehicle is returned in top condition. I encourage you to reach out to me directly so we can discuss your concerns further. Thank you for bringing this to our attention. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

July 24, 2025

For more than 30 years, this Cadillac dealership has delivered a true white-glove experience—treating every one of my cars with meticulous care and proactively uncovering ways to save me money without e More

by ETC0
Recommend Dealer
Yes
Employees Worked With
Will. He was great and of exemplary service. He answered all the questions and provided excellent customer service. Very Happy with Cadillac over 30 years.
Jul 24, 2025 -

North Bay GMC Cadillac responded

Thank you for your wonderful review! I'm thrilled to hear that you’ve consistently experienced our white-glove service at North Bay Cadillac Buick GMC. Your trust and loyalty mean the world to us, and we’re delighted to continue providing you with exceptional care while helping you save. We look forward to helping you find your next Cadillac! Safe travels until we see you again! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

July 24, 2025

Professional, each item was explained to me both as to what needed to be done and approximately how long I would take More

by BOBAYELLO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

North Bay GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 24, 2025

Exceptional service. William handled our service with care and we got it back better than we expected. Thank you for the help! More

by thomas.h.ogrady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
Jul 24, 2025 -

North Bay GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at North Bay GMC Cadillac .

July 23, 2025

A pleasure to work with Dave and his team at North Bay Cadillac and GMC More

by JTAGS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

North Bay GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing North Bay GMC Cadillac !

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