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North Bay GMC Cadillac - Service Center
Great Neck, NY
47 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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47 Reviews of North Bay GMC Cadillac - Service Center
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July 27, 2025
Service agents at North Bay Cadillac are knowledgeable, courteous and efficient. They understand your service needs and provide answers to you about needed repairs for your vehicle. The mechanics are capab courteous and efficient. They understand your service needs and provide answers to you about needed repairs for your vehicle. The mechanics are capable of a multitude of service needs. The waiting room is clean, comfortable and provides free refreshments to customers who wait while their vehicle is serviced. I highly recommend this service location. More
by gtrplyr51
Verified CustomerEmployees Worked With
July 27, 2025
Worst customer service ever. Never again. They forgot about my car and had to wait 4 month and never fixed it. Never again. They forgot about my car and had to wait 4 month and never fixed it. More
by Chadynassar
Employees Worked With
July 26, 2025
Communication is not the best. Warranty purchased through dealer failed to cover repairs. Replaced the wrong tire even though initially came in for flat tire and then leaking strut Warranty purchased through dealer failed to cover repairs. Replaced the wrong tire even though initially came in for flat tire and then leaking struts were found. In the end other dealer was transparent and cheaper on the strut replacement even thou car purchased always serviced and extended warranty purchased from here at north bay. More
by SK4
Employees Worked With
I worked with Sophia only.
July 25, 2025
Newly renovated, modern and clean facility. Knowledgeable technicians with access to the latest equipment. Friendly and courteous staff members that make everyone feel welcomed. Top credits to Knowledgeable technicians with access to the latest equipment. Friendly and courteous staff members that make everyone feel welcomed. Top credits to David and Jennifer, great management team that are always on-site and available. - Aman B More
by Aman B
July 25, 2025
This was the worst service experience I have ever had and my truck is a 2008 so that says a lot. They kept giving me the run around and after about 2 weeks of silence (no updates) I am told a part needs to b my truck is a 2008 so that says a lot. They kept giving me the run around and after about 2 weeks of silence (no updates) I am told a part needs to be ordered. And this process goes on and on and the bill keeps going up and when I finally get the truck back there is a major service notification on the dash that the stability control on the truck is damaged. This was not damaged when bringing the truck in for service. Now they are refusing to fix it and suggested that their technicians are incompetent to fix the issue. I am at a loss now because I have spent so much and had way too much faith in them and now am left with an obscure problem that I would need a GM technician to fix. This was absolutely the worst service experience I have ever had and would recommend against servicing or even buying vehicles at this dealership. More
by snark.parrots.6h
Employees Worked With
July 25, 2025
I have previously written good reviews for this dealership, but this was not their best performance. I scheduled the appointment so I could wait for my vehicle instead of getting a loner car and w dealership, but this was not their best performance. I scheduled the appointment so I could wait for my vehicle instead of getting a loner car and was told it would take about 90 minutes. The visit took over three hours. I waited 10 minutes to drive into the bay, then waited 45 minutes for the service rep to review my appointment, and 2+ hours for the oil change/tire rotation. Additionally, the inside of the car was dirty when I got it back. More
by JCS1234
Employees Worked With
July 24, 2025
For more than 30 years, this Cadillac dealership has delivered a true white-glove experience—treating every one of my cars with meticulous care and proactively uncovering ways to save me money without e delivered a true white-glove experience—treating every one of my cars with meticulous care and proactively uncovering ways to save me money without ever cutting corners. Their unrivaled expertise and genuine commitment to customer satisfaction have earned my complete trust, and it’s why I keep coming back to drive home another Cadillac time after time. More
by ETC0
Employees Worked With
Will. He was great and of exemplary service. He answered all the questions and provided excellent customer service.
Very Happy with Cadillac over 30 years.
July 24, 2025
Professional, each item was explained to me both as to what needed to be done and approximately how long I would take what needed to be done and approximately how long I would take More
by BOBAYELLO
Employees Worked With
July 24, 2025
Exceptional service. William handled our service with care and we got it back better than we expected. Thank you for the help! William handled our service with care and we got it back better than we expected. Thank you for the help! More
by thomas.h.ogrady
July 23, 2025
A pleasure to work with Dave and his team at North Bay Cadillac and GMC Cadillac and GMC More
by JTAGS16
Employees Worked With
