North Bay Ford - Service Center

North Bay Ford has great customer service. I was very happy with the work that was done on my F150. I was very happy with the work that was done on my F150. More

This dealership is disgusting. The “waiting area” has filthy walls with holes and paint missing. The “white” blinds were gray from dust and dirt. I felt like we were going to get sick just sitting in the filthy walls with holes and paint missing. The “white” blinds were gray from dust and dirt. I felt like we were going to get sick just sitting in there. The “miscommunication” between the service guy and the tech caused us to be there longer than they promised. Then there was the oil spill that they “didn’t clean up” and now there is oil all over my driveway and garage. I had to go back for them to clean up their mess in my engine. The service guy said he would get back to me the following day about how they were going to remedy the situation they caused in my driveway/garage and never did (of course). This place is trash and I will not be going back. Such a horrible experience. More

North Bay Ford always takes great care of my 17 Ford Explorer, Wayne the service manager stayed in contact with me… Nice Job North Bay Ford… RJM Explorer, Wayne the service manager stayed in contact with me… Nice Job North Bay Ford… RJM More

I had a scheduled appointment for 1pm and told them I would be waiting there and it took them 2 hours to finish. Otherwise they did the requested service and even washed and vacuumed my truck. Very frie would be waiting there and it took them 2 hours to finish. Otherwise they did the requested service and even washed and vacuumed my truck. Very friendly and courteous. More

As I said before, the buying experience and follow up efforts with Ford to resolve my concerns was the worst in my 50 years of new car buying. The car is poorly constructed with several rattles that were efforts with Ford to resolve my concerns was the worst in my 50 years of new car buying. The car is poorly constructed with several rattles that weren’t resolved. The door switches are coming apart. The panel gaps were so poor I took it to a body shop for adjustment after North Bay failed to do a proper job. Several other warranty or recall issues have been performed. Not confidence inspiring. Can’t wait to trade it off this spring for something not Ford or UAW built. More

They did a good job , my only complaint is they had to use rotators from an auto parts store. I went to dealership because I wanted genuine Ford parts. Kind of defeats the purpose of going to dealer use rotators from an auto parts store. I went to dealership because I wanted genuine Ford parts. Kind of defeats the purpose of going to dealer More

Mauricio what is my service advisor and he was excellent. As a customer service trainer I recognize good service and exceptional world-class service and there is a huge difference between the two. Mauricio p As a customer service trainer I recognize good service and exceptional world-class service and there is a huge difference between the two. Mauricio provided an excellent world class service experience. Thank you so much For getting me in and out so quickly and effortlessly. More

Never any problems with the service or parts department, always answers any and all questions no matter what they may be. always answers any and all questions no matter what they may be. More

Poor communication execution and attitude - Warranty Poor communication execution and attitude - Warranty work required two visits and almost didn’t get done at all without me getting involved myself.. Poor communication execution and attitude - Warranty work required two visits and almost didn’t get done at all without me getting involved myself.. More

The repair was completed and now my car backs up with the beeper. But the dashboard could not be replaced and that's disappointing as it needs repair. beeper. But the dashboard could not be replaced and that's disappointing as it needs repair. More