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Norris Honda - Service Center

Baltimore, MD

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37 Reviews

37 Reviews of Norris Honda - Service Center

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July 09, 2024

Recently had regular scheduled maintenance completed on my car. The routine service was completed in a timely manner while I waited. My service associate, James Washington, was pleasant and professional. More

by Cfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Washington
February 20, 2024

I bought a,21 jeep gladiator from the used car division. Sales side crew awesome. The jeep had the service start/stop system light on. When I got the vehicle back the light came back on after 10min of More

by Fire8909
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
October 05, 2023

I was told my 2002 Honda Accord needed an "o" ring replaced due to oil leak. Paid $782.66 for service. Next day oil still leaking on driveway. Manager told me the money would be refunded. As of today, More

by Peggy02lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
August 26, 2021

service visit for an oil change which took 3 hours without explanation or contact with tech. Every hour I had to ask tech what was happening, no appropriate explanation given. Car was found in the ba More

by terrisuebrtn48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben Fenlon
August 14, 2021

Service and Repair, very bad. Took my 2003 Honda Accord in for oil change, free safety inspection as I was going on a long trip. Over priced for oil change but worse; three days later, on way to work, alte More

by lilapniewski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carl in Service-He was nice but didn't have a way to resolve problem
Aug 14, 2021 -

lilapniewski responded

To Norris Honda of Merritt Blvd., Dundalk, MD team: General Manager Andrew Hughes, Service Manager Carl and Service Advisor William Barnes, I believe the mechanic who worked on my Honda. I wrote a post in the dealerrater.com for your review. Problem to date remains unsolvable. Referring this to Better Business Bureau. 08/14/2021 Mrs. Lila Pniewski

November 11, 2020

November 11, 2020I took my 2014 Honda Accord to Norris November 11, 2020 I took my 2014 Honda Accord to Norris Honda today for an oil change. I’ve done that several times with only minor issues re the s More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy???
April 21, 2020

I called to make an appointment for my car. I spoke with Carl and he was very rude. He did not seem very interested in wanting to make my appointment. He had a very xxxxty attitude and he would ask me quest More

by Lacey
Recommend Dealer
No
Employees Worked With
Carl
January 30, 2020

Honda HRV Our HRV has had the same issue 4 times in 3 years. They are not going to cover it under warranty this time even though it was just done in April. The More

by CRV2016
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Fred
November 20, 2018

Service Department needs training Disclaimer - The only reason I am rating this two stars is because I also bought a new Honda there and the Sales Dept. did an excellent job. My review More

by brandona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred
October 04, 2018

Service Manager Fred Hassell is absolutely terrible The Norris Honda Service Department is ABSOLUTELY PREDATORY. I purchased my 2016 Honda CRV from them back in October 2016. On June 25, 2018, I went More

by 55BL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred Hassell
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