Norm Reeves Volkswagen Superstore
Irvine, CA
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They responed very fast and friendly. I just went for They responed very fast and friendly. I just went for oil change and they to beyond, checking all point for free. and plus they up date something They responed very fast and friendly. I just went for oil change and they to beyond, checking all point for free. and plus they up date something in the system. I drove out very happy. More
I've been a customer at FLADEBOE for three years. I have been very satisfied with their service. Tom Brucks always goes out of his way to ensure you are treated well. He ensures your vehicle is taken care c been very satisfied with their service. Tom Brucks always goes out of his way to ensure you are treated well. He ensures your vehicle is taken care care of. Great experience with this Dealership! More
Despite the fact that I did not have an appointment for service, and did not buy the car here (now 12,500 miles) I was very well treated. Andy jumped on my problem and was very responsive in solving it. service, and did not buy the car here (now 12,500 miles) I was very well treated. Andy jumped on my problem and was very responsive in solving it. I will consider bring my Golf here for future services. More
All the staff at fladeboe vw is very friendly and helpful, they explain all the repairs done, and give you a good idea of how long the repairs will take. If they have the parts in stock, repairs are helpful, they explain all the repairs done, and give you a good idea of how long the repairs will take. If they have the parts in stock, repairs are done the same day. I've dealt with both Andy and Norm, they are both great, very friendly and very helpful they always take care of all my concerns, and they explain everything that has been done to my car in detail. I will keep coming to them for any repairs; I just wish I won't have to go that often. More
I have brought my 2012 tiguan in for scheduled services twice and another trip to apply some TSB fix. I dealt with each of the three service advisers: Ryan,Norm and Andy. They are all very polite, consider twice and another trip to apply some TSB fix. I dealt with each of the three service advisers: Ryan,Norm and Andy. They are all very polite, considerate and helpful. The waiting area is very nice with comfortable sofa, big tv and magazines. Each time I came in for services, I got a free car wash! I am very satisfied with the services I have been getting so far. I would definitely bring my car in for future services, and would recommend this dealership to vw owners in orange county area. More
I've had absolutely amazing service with the team at Fladeboe since I purchased my Jetta SEL last year. Every time I take my vehicle in for service, Jason stops by to say "Hello" and make sure I am sti Fladeboe since I purchased my Jetta SEL last year. Every time I take my vehicle in for service, Jason stops by to say "Hello" and make sure I am still happy with my purchase. He remembers small details about me, my family and our vehicle needs. Ryan addresses all my questions and/or concerns. This last visit I'd had a error light come on and had to get my car in for immediate service. Ryan had my car serviced right away and it was finished and ready for pickup before promised. More
I brought my newly purchased used VW in for a service check at Fladeboe and was pleasantly surprised by their helpfulness. Ryan could not find my appointment but immediately booked me in for service and check at Fladeboe and was pleasantly surprised by their helpfulness. Ryan could not find my appointment but immediately booked me in for service and secured me a private ride back in their shuttle with no wait (and the driver was wonderfully personable). Ryan called within 2 hours and he had researched my warranty and had them complete all of the needed service for no charge. I have never owned a VW but this makes me more confident in the purchase as I will have a dependable place to service the vehicle. More
I have a 2008 GTI and I brought my car in after my check engine light came on and the car started running really bumpy on me all of the sudden. I made an appointment at 8am for 8:30am and got my car right engine light came on and the car started running really bumpy on me all of the sudden. I made an appointment at 8am for 8:30am and got my car right in with minimal effort. I was informed of 3 recalls that needed to be performed and that those would probably fix the problem. I got a call back a few hours later and the recalls solved everything and this was all covered under warranty so it was $0 for me. I was really happy with how personable Ryan was and I will definitely go back in the future. My only gripe is the carwash before I left. It was really not even a wash so much as a spray and there was still dirt in lots of places but I can't complain too much as it was complimentary. Great job guys! More