Norm Reeves Volkswagen Superstore

Tires for my Touareg (Michelin) were priced the same as getting them through The Tire Rack. Norm Snyder went the extra mile fore me when a scheduling conflict developed with a Dr. appointment due to an add getting them through The Tire Rack. Norm Snyder went the extra mile fore me when a scheduling conflict developed with a Dr. appointment due to an additional small problem with my vehicle. Everyone I dealt with at the dealership was very friendly, capable and helpful. Based on my experience Fladeboe Volkswagon Service Dept. is highly recommended. More

Great experience with Tom and the team at Fladeboe, from the first phone call to book the appointment through to the pick up of our vehicle after (very prompt) servicing! Happy to have our car in their han the first phone call to book the appointment through to the pick up of our vehicle after (very prompt) servicing! Happy to have our car in their hands! More

I am always treated like one of the family when I arrive. In fact, I had 4 or 5 people ask me where my "time card" was yesterday. Everyone is extremely courteous and genuinely friendly. They make me feel rig In fact, I had 4 or 5 people ask me where my "time card" was yesterday. Everyone is extremely courteous and genuinely friendly. They make me feel right at home. I won't go anywhere else. More

My visit to Fladeboe Volkswagon was easy and fast service. Ryan was very helpful and friendly and got my car all of the necessary updates and repairs it needed. service. Ryan was very helpful and friendly and got my car all of the necessary updates and repairs it needed. More

I was quite pleased with Norm Snyder's helpfulness and I was quite pleased with Norm Snyder's helpfulness and pleasant attitude. The service was great - all around. I would gladly use this dealership aga I was quite pleased with Norm Snyder's helpfulness and pleasant attitude. The service was great - all around. I would gladly use this dealership again for my 2006 Beetle. More

I have a 2011 Jetta and 2011 GTI, and every time I bring my cars in for service, Ryan Capdevielle and the other service guys are friendly and helpful! I also enjoy listening to 80's music playing in the wai my cars in for service, Ryan Capdevielle and the other service guys are friendly and helpful! I also enjoy listening to 80's music playing in the waiting room. :) More

Went in for service a few weeks ago and asked about the pricing for a specific fix to my window. I couldn't afford the necessary part at the time so it was (supposed to be) noted in my file(?) that I neede pricing for a specific fix to my window. I couldn't afford the necessary part at the time so it was (supposed to be) noted in my file(?) that I needed that specific part. I received an email reminding me of the service items I had put off due to cost and called in to make an appointment. I called on a Saturday on the off chance they would be having a slow day and made sure to reference the email and the conversation had the last time I was there. I was told they had a busy schedule, but they could take my car first thing Monday morning. AWESOME! I set the appointment for Monday morning. I received the first call about my car around 7:15 a.m. They had received the car (which I dropped off the night before) and would take a look at it. 8:30 a.m. - We see what par we need to fix your window, but we don't have it in stock right now, it will have to be ordered and the earliest we can get it is Wednesday. When I was told that the part was not available in their shop, I was ticked! I had been told that the specific part needed would be noted in my file(?), so either, it was never noted, or someone didn't read the notes. Either way, I feel like they dropped the ball. If the notes were actually in there, I feel that the part should have been ordered on Saturday when I called in. If the notes weren't there, I should have been informed that there were no notes there and that they would need to look at the car again to see what was needed. I understand that some things fall through the cracks, however as I was picking up my car I was TOLD that they did do the service right because they did the service they had the parts for and that the next time I came in they would finish the service I was there for. Somehow, an unfinished service doesn't rank on my scale as a service that was done right. More

Tom is so dependable, trustworthy, and helpful I refuse to take my car to anyone else. I know he will not only manage the problem I bring it in for, he will also check all my fluids, tires, and lights to to take my car to anyone else. I know he will not only manage the problem I bring it in for, he will also check all my fluids, tires, and lights to ensure I am safe. If he can lower the price on items, find me a better deal, or take care of something for free, he will go the extra mile to keep my costs low. I always walk out of Fladeboe Volkswagon with my car washed, well tuned, and feeling like someone invested time and effort into my happiness. There are many car repair shops and service representatives that are untrustworthy and will con people into paying for things they don't need (which is really scary in this economy)! I know if I take it to Tom, I am in good hands and he is always looking out for my best interests. He really is the best at what he does! More

Great experience. Friendly, helpful, reassuring. Quickly provided service and info I needed. Nice customer lounge, great to have wifi. Professional.Easy to schedule appointment online..received prompt confi provided service and info I needed. Nice customer lounge, great to have wifi. Professional.Easy to schedule appointment online..received prompt confirmation. Did not try to add on unneeded service. More

I Love Fladeboe Volkswagen!! Besides providing Excellent I Love Fladeboe Volkswagen!! Besides providing Excellent service, they are all Very helpful and friendly. They will go out of there way to provide I Love Fladeboe Volkswagen!! Besides providing Excellent service, they are all Very helpful and friendly. They will go out of there way to provide the best service possible! More