Norm Reeves Volkswagen Superstore

Customer service was friendly, informative and thorough. Call back when service was complete was ahead of estimated time. Offered to take car to body department to get free estimate. Call back when service was complete was ahead of estimated time. Offered to take car to body department to get free estimate. More

This is my seoond year as a Volkswagen owner. Fladeboe Volkswagen's sales and service departments are great. Everybody is so friendly and professional. They always do their best. I've never heard "NO" unt Volkswagen's sales and service departments are great. Everybody is so friendly and professional. They always do their best. I've never heard "NO" until today. Even the answer is a "no", they explain the reason very well without saying "no". More

I bought a New Beetle in 1998 & after 14 years decided to buy another one because it has been a great car. I bought the Turbo Beetle this time and I am loving the ride. Janusz Walach was our sal decided to buy another one because it has been a great car. I bought the Turbo Beetle this time and I am loving the ride. Janusz Walach was our salesperson and he did a great job. More

I enjoyed the friendly welcome, everything was clearly explained to me, I never felled any pressure about getting extra work done on my car service. I recommended Fladeboe to my friend, she really loved explained to me, I never felled any pressure about getting extra work done on my car service. I recommended Fladeboe to my friend, she really loved driving my car when I was away for a few weeks. More

Tom is one of the best service representatives at Fladeboe VW. He's kind, efficient, and completely accommodating to his customers. I've also been helped by other service representatives and the qual Fladeboe VW. He's kind, efficient, and completely accommodating to his customers. I've also been helped by other service representatives and the quality of service is the same experience no matter who you get. I still always go to Tom if he's there, though. On that note, not all dealerships treat their customers like they're valued, especially the Capistrano VW. I've tried going there a couple times because of convenience, after realizing I consistently dealt with horrible customer service and rude service representatives. Now I will only go to Fladeboe because I'm guaranteed a stress-free visit every time! Thanks for being so awesome guys! More

Greeted with a smile; treated respectfully. They are always thorough in explanations and inspections. Great communication! My vehicle is ready when they say it will be. I have found the staff at Fladeb always thorough in explanations and inspections. Great communication! My vehicle is ready when they say it will be. I have found the staff at Fladeboe to be honest and fair! I wouldn't trust my car to anyone else. More

Each time i have brought my car in for service...i leave very satisfied knowing that i was treated like a VIP customer. Love the customer service here and the courtesy cars are even better. very satisfied knowing that i was treated like a VIP customer. Love the customer service here and the courtesy cars are even better. More

I would recommend servicing your VW at Fladeboe because of the quality service from the advisors, technicians, up to the service managers. Makes spending your hard earned money a little easier. :) Ryan a of the quality service from the advisors, technicians, up to the service managers. Makes spending your hard earned money a little easier. :) Ryan and Tom are both great and should make the company proud! More

Unfortunately, my car was ready at 0850, but I was still waiting in the lobby at 1000 until I walked outside the service area to see if it was finished. What really bothers me is if I hadn't gone outside t waiting in the lobby at 1000 until I walked outside the service area to see if it was finished. What really bothers me is if I hadn't gone outside to check, how much longer would I have been waiting? I walked up to Tom and stated that I see my car parked ready to go and he had Norm grab the documents and I saw on the paperwork that the car had been finished since 0850, but asked Norm how long it had been done. He said it must have just been completed, but the paperwork said 0850 and I was upset, but let it go. I'm in the health care industry and understand the importance of customer service and also understand that sometimes it's easy to get distracted and miss things. However, I was sitting in the main lobby in front of Norm and Tom for an extra hour plus before I got up and walked out as previously mentioned. If Norm had been upfront with me when I asked how long it had been done, I wouldn't have replied negatively. In the future, just be straight and tell the customer you're not sure what happened and say it won't happen again... More

It is very easy to recommend this dealership and especially its service department to others. I had a dead battery for my 2010CC and the service team went out of their way to make things right. especially its service department to others. I had a dead battery for my 2010CC and the service team went out of their way to make things right. I have had all my car services done at this dealership and each time I would give this dealership and especially its service department a solid 5 Star rating. I don't see how they could have done a better job...honest. I love the car and the service and plan to be a lifetime customer. Thanks for the Great Service! More