Norm Reeves Volkswagen Superstore

As usual great service, Tom as always tries to make the service as easy as possible. The addition of a loaner car makes it even better. Have used the loaner cars before, since then great improvement, it u service as easy as possible. The addition of a loaner car makes it even better. Have used the loaner cars before, since then great improvement, it used to take way to long, now it was much faster. More

Should have free wifi and hot water for the tea you are offering. Visiting from our of town and dealership was fine , but my home dealership is better. Hoping I won't get a ton of emails from you guys as I offering. Visiting from our of town and dealership was fine , but my home dealership is better. Hoping I won't get a ton of emails from you guys as I already get them from my home dealership. Also get a better way of soliciting feedback many options out there and this one is out dated asking reviewer to do too much. More

As is in the case when you need a new vehicle battery, you need it now. I drove in with no appointment mid-afternoon, after having my 2001 Jetta jump started by AAA and Tommy had a new battery installed you need it now. I drove in with no appointment mid-afternoon, after having my 2001 Jetta jump started by AAA and Tommy had a new battery installed and my car washed within 1 hour. As I am having to retire due to health issues I am on a limited budget. I received a discount on the total amount. Professionalism and friendliness at a reasonable price is why I keep coming back. When I need to replace this vehicle with another used VW, Tommy suggested I look into prices for a "loaner" as they have low mileage and are usually replaced within 6-months. Cheryl L. Thayer More

I took my VW Beetle in for a new tail light, replacement wiper blades and what I thought was a warranty check up. I was under the mileage but 5 days over the date of my warranty. Ryan took great care of m wiper blades and what I thought was a warranty check up. I was under the mileage but 5 days over the date of my warranty. Ryan took great care of me and charged me only for the bulb and no labor. They did a check up on the car and things looks great. That night the driver side window was having issues. I called and took the car in the next morning dealing with Mark and Norm since Ryan was off. Since I was only 5 days out of warranty and had just been in the day before, Mark did not charge me to fix the window. He also offered a free rental car. I decided to wait for the car and it took only an hour. The waiting room is very comfortable with complementary coffee and tea, reading materials and a TV. Norm kept me informed as to what was going on and the time it would take. Even now that the car is out of warranty I will continue to get it serviced at Fladeboe. I am a single woman in my 50s so I need my vehicle to run great and not leave me stranded. I trust that the gentlemen at Fladaboe will keep my car running like new and me on the road for years to come. Big thanks to everyone in the service department. More

It's never a pleasant experience having to pay out of pocket for costly repairs and what not. But the folks at the Fladeboe Volkswagen service dept. always try their best to soften the blow. I've dealt w pocket for costly repairs and what not. But the folks at the Fladeboe Volkswagen service dept. always try their best to soften the blow. I've dealt with both Ryan and Andy for a few years now and they have always been very professional, courteous, and accomodating. On my last visit, my car was kept for almost a week and Ryan was very good about touching base with me on a regular basis to keep me up to date. All in all, I've had nothing but positive experiences w/ the staff and will continue to bring my car here for all its servicing needs. More

My first time over since this store is not close to my home. Here's what happened. I was fortunate enough to have Norm Snyder take my call. He gave me a competitive price for two major service items o home. Here's what happened. I was fortunate enough to have Norm Snyder take my call. He gave me a competitive price for two major service items on my 03 Passat variant with 100k mi v6/4Motion. Other VW stores were in the $ ballpark and closer to my home. One VW store I had done business with for a decade. Honestly, it was Norm's knowledge of the vehicle, friendliness and as I later found out, has integrity and is the nicest man. Upon meeting him I knew I made the right choice and know I will return when future work comes up, despite the longer travel time. It is worth driving down there. I live in the East Anaheim area across the freeway from Yorba Linda. What Norm said regarding cost, work and loaner car was spot on. Often you get caught in a gotcha, not my experience with Norm. I found everyone at the VW store to be professional and extremely friendly. Same for the loaner car folks. I tend to be a bit cynical after so many years dealing with auto people at all levels, I am please to say that I can not say enough about my experience at Fladeboe. Thank you Fladeboe and Norm. Santiago Rodriguez More

Drove to Service Department on a Friday due to malfunction light indicator flashing. We received vehicle immediate attention and, sine the vehicle would not be ready until the following day, we we malfunction light indicator flashing. We received vehicle immediate attention and, sine the vehicle would not be ready until the following day, we were provided with a courtesy car. This kind of "on-the-spot" service was very appreciated. Service Rep was very friendly and courteous. This is the thrid VW I have gotten from Fladeboe and have never had a bad experience. More

Tom greeted me with professionalism and promptness and respected my desire to wait for the car while it was being serviced. The wait was short and the service was excellent. I have been very pleased wit respected my desire to wait for the car while it was being serviced. The wait was short and the service was excellent. I have been very pleased with my Fladeboe sales experience, Jason Wright, and my service from your service department plus the interface with Tom Brucks. Keep up the great work. Thank you. Stan Conner More

Tom Brucks greeted me upon arrival very friendly. He also helped tracked down my warranty insurance and entered into the VW database. He explained everything throughly and over all just a great experie also helped tracked down my warranty insurance and entered into the VW database. He explained everything throughly and over all just a great experience at this dealership. Did not know I would receive a loaner and that was a added plus. And while I am not in the market to change my car at this time. I will sure come back to this dealership if I do! Also Bob in the loaner department is very helpful and made the whole experience stress free. Not something you can say about other dealerships. Thank you. Regards, Melinda More