Back

Norm Reeves Volkswagen Superstore

Irvine, CA

3.4
370 Reviews

20 Auto Center Dr

Irvine, CA

92618

Directions

By Type

Showing 370 reviews

October 11, 2014

We love our new Toureg!! I have admired the Toureg for years now, and as soon as I test drove one, I knew I had to have one! We are a VW family and we added a new addition to More

by aviella22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Maldareanu
Oct 13, 2014 -

Norm Reeves Volkswagen Superstore responded

Thank you so much for your kind words and recommendation! It is reassuring to know that Andrei and the rest of our staff provided you with a hassle-free and welcoming car-shopping experience. Our primary concern is delivering flawless customer service, and we are very happy to hear that you left our dealership feeling confident about your new Toureg. Please don’t hesitate to call or stop in if you have any additional questions or concerns! Thanks again, Your Norm Reeves Volkswagen Superteam

September 23, 2014

If you want a VW, go see Johnnie Perez! I highly recommend Johnnie Perez and the Norm Reeves Dealership! Johnnie made buying my Passat a real pleasure. He made the whole transaction very eas More

by PatriceSJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brucks
Oct 01, 2014 -

Norm Reeves Volkswagen Superstore responded

Patrice, Thank you for sharing this excellent feedback about your purchase with Johnnie! Our top priority is providing exceptional customer service to every customer, and we are proud that this commitment was shown to you throughout your visit with Johnnie. Congratulations on your new Passat! We hope you are enjoying it, and we look forward to seeing you again in the future! Best, Your Norm Reeves Volkswagen Superteam

September 15, 2014

We love April Dean! We had the most pleasurable experience with April from start to finish. We came looking to possibly trade in our car for a Volkswagen and we left with More

by cara.mcguigan47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Dean
Sep 16, 2014 -

Norm Reeves Volkswagen Superstore responded

Cara, Thank you for this excellent review, and congratulations on your new CC! We are so pleased to hear that April was able to provide you with such exceptional service. We hope you enjoy your new VW, and we look forward to seeing you again soon! In the meantime, be sure to connect with us on Facebook and Twitter. Best, Your Norm Reeves Volkswagen Superteam

September 12, 2014

Very happy with my CC I speak limited english. But I m sure that Robert yang provided me with the most exceptional service ever. I appreciate the sacrifice that he did to m More

by Weezus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Yang
Sep 16, 2014 -

Norm Reeves Volkswagen Superstore responded

Thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with exceptional service, and we are happy to hear that Robert showed you his commitment to this goal. Don't hesitate to reach out to us if you have any further questions or needs. Best, Your Norm Reeves Volkswagen Superteam

September 07, 2014

April Dean is the best!!! I am very happy with my recent purchase at this dealership. I went in looking at the 2012 VW GTI. April Dean was very nice and super helpful with the More

by evilkittie311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Dean
Sep 09, 2014 -

Norm Reeves Volkswagen Superstore responded

Thank you for this amazing feedback, and congratulations on your GTI! We’re thrilled to know that you are happy with your new VW. We strive to ensure our guests are 100 percent satisfied, and it’s delightful to hear that April and Kris took care of you during your visit. Please come back and see us again for anything else you need. Sincerely, Your Norm Reeves Volkswagen Superteam

September 07, 2014

Richard Fleming I recently purchased a car for my daughter and Gary and Richard were so helpful and friendly. They made the whole experience really pleasant. This is More

by bcappasola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Fleming
Sep 09, 2014 -

Norm Reeves Volkswagen Superstore responded

Thank you for taking the time to leave us this feedback! We’re thrilled to hear that Gary and Richard provided you with a pleasant experience. Out top priority is customer service, and it is always rewarding to know our team is showing our customers this commitment. We hope your daughter is enjoying her new VW! Please let us know if there is anything we can help you with in the future. Best regards, Your Norm Reeves Volkswagen Superteam

September 05, 2014

Go see April Dean Very happy with my recent car buying experience over Labor Day weekend at Norm Reeves Volkswagen at the Irvine Auto Center. Salesperson April Dean wen More

by mkw65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Dean
Sep 09, 2014 -

Norm Reeves Volkswagen Superstore responded

We appreciate you taking the time to write this terrific review about your experience at our dealership. Thank you for this positive feedback, and congratulations on your new Jetta! We are happy to hear that April went above and beyond to help you out with your automotive needs. Our team is dedicated to providing quality customer service in all areas of our dealership, and it is rewarding to know that you saw this commitment during your visit. If you ever need anything in the future, please don't hesitate to let us know. Best, Your Norm Reeves Volkswagen Superteam

August 30, 2014

the 2014 toureg' review the dealer Robert Yang helped so much when i looking for car, i am a chinese he explain me many question and make all the car stuff running very effci More

by ggqsunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Yang
Sep 02, 2014 -

Norm Reeves Volkswagen Superstore responded

Thank you for the feedback! We are very glad that Robert was able to help get everything figured out for you. Please don’t hesitate to call or stop by, should you have any further questions. Sincerely, Your Norm Reeves Volkswagen Superteam

August 30, 2014

extremely helpful and knowledgeable This was the best experience we have ever had with a sales person and finance. Johnnie was extremely helpful and helped us through everything. If you More

by carey8769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
johnnie perez
Sep 02, 2014 -

Norm Reeves Volkswagen Superstore responded

We are extremely humbled to know that we were able to provide you with your best car buying experience to date, and we wanted to thank you for taking the time to write us a review. We truly appreciate your recommendation, and Johnnie will be happy to hear all the nice things you had to say about him! Thanks again, Your Norm Reeves Volkswagen Superteam

August 26, 2014

My first new car, 2015 VW GTI, purchase worked out well!!! This was my first new car purchase and I went into it very skeptical of salespersons techniques. I really fear buyer's remorse and getting hosed on va More

by airniko1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Dean
Sep 02, 2014 -

Norm Reeves Volkswagen Superstore responded

Nothing makes us happier than hearing about our customers’ great car buying experiences, especially when it is their very first purchase! We are so glad that April made the whole process easy and stress-free for you. Thank you for choosing Norm Reeves VW and please let us know if there is anything else we can help you with in the future. Thanks again, Your Norm Reeves Volkswagen Superteam

...
17
...