Norm Reeves Volkswagen Superstore

Exceptional Experience Mr. Gonzalez provide good customer service with a profound knowledge about the GTI and other vehicles. Would recommend his services to others as he is Mr. Gonzalez provide good customer service with a profound knowledge about the GTI and other vehicles. Would recommend his services to others as he is very attentive to his clients. More

Excellent service Mr. Yang provides excellent service. He was committed to help me find the best car. He is professional in terms of service, knowledge and attitude t Mr. Yang provides excellent service. He was committed to help me find the best car. He is professional in terms of service, knowledge and attitude towards customers. More

Exceptional The exceptional service I received at Norm Reeves Volkswagen was beyond phenomenal. Their associate Martell Gonzalez went above and beyond expectation The exceptional service I received at Norm Reeves Volkswagen was beyond phenomenal. Their associate Martell Gonzalez went above and beyond expectations from the moment he first approached us until the very end. Martell's genuine personality is what any customer looks for in a sales person. I would recommend Norm Reeves Volkswagen to anyone based on the wonderful experience we received. More

Test drive of Jetta The sales guy was super friendly, social and great with people. He seems to be the new guy. Go to him for your volkswagon purchaes. Andrei Maldareanu The sales guy was super friendly, social and great with people. He seems to be the new guy. Go to him for your volkswagon purchaes. Andrei Maldareanu More

Awesome I've had my share of VW dealership experiences since I first purchased my first VW(mk3 vr6) back in 96. Close to 20 years later and I still drive VW's I've had my share of VW dealership experiences since I first purchased my first VW(mk3 vr6) back in 96. Close to 20 years later and I still drive VW's. I've gone through many dealerships for car purchases and service over the years and this is my first experience here at Norm Reeves VW in irvine. I'm extremely happy with my experience thus far. I'm actually waiting for them to finish up my 20k service on my Golf R as we speak and every person I came in contact with was extremely friendly. From the service managers to the parts advisor to the cashier...everyone was super friendly with no sense of the typical attitude and can't-be-bothered type demeanor you often get from large dealerships. I mentioned that I'd done some modifications to the car and they were totally understanding You can tell they are actual enthusiasts and not just here for the paycheck. Norm Reeves has obviously done a great job with this dealership(formerly Fladeboe...which I had several bad experiences with at this same location with my last VW. This experience has sealed the deal in this being my go-to dealership for any services. When I can finally convince my girlfriend to buy a Tiguan R-line, I'll be bringing her here. Thank you staff or Norm Reeves! You guys are awesome! More

Exceptional Customer Service & Car! Robert Yang and Johnnie Perez are the funniest, most honest dynamic duo. They really went above and beyond to help me out. I have to admit that I was Robert Yang and Johnnie Perez are the funniest, most honest dynamic duo. They really went above and beyond to help me out. I have to admit that I was an extremely difficult customer since it was my first time buying a car from a dealership. Although I shopped around at a lot of dealerships, I didn't know what car I wanted, what my price range was, what features were important to me or whether I wanted to lease or buy. Regardless, Robert and Johnnie treated me like royalty, helped me figure out my options, gave detailed advice as well as tips, and never became frustrated with me. They actually took the time to help me unlike the other dealerships I've been to. xxxxxxare especially given to Robert since he had the unfortunate circumstance of dealing with me most (ha-ha). He was especially knowledgeable in all the different features and gave lots of demonstrations. Both Robert and Johnnie were kind, and their sense of humor alleviated some of the stress associated with making such a large purchase. The two gained my trust through their patience, honesty as well as understanding—they completely changed the stereotype I had of the pushy, greedy car salesman because they really considered my best interests. They stayed way past their shift, delivered my car, gave me candy as well as an awesome free VW key chain, and even offered me Starbucks! Robert and Johnnie spoiled me rotten and the team as a whole treated me like family. Martell even took the time to teach me how to drive using the DSG while I was behind the wheel (since I do not know how to drive stick). Never in my life have I received such good customer service or met anyone so nice. I very much I appreciate all of their help! The only downside was the incredibly pushy finance guy named Reza (who refused to listen when I told him several times that I did not want the extended warrantee), but he didn’t ruin my overall exceptional experience with the Volkswagen team. I will definitely recommend this place to my friends, family, and colleagues. Love my GTI! More

See Chuck Howrey for the best VW! I went to the dealership with just the intention of looking and test driving a few cars.. i ended up walking out with a brand new 2014 jetta se! All t I went to the dealership with just the intention of looking and test driving a few cars.. i ended up walking out with a brand new 2014 jetta se! All thanks to chuck Howrey. He listened to my concerns and what I was looking for in a car. He didn't try and push a certain car or package on me either which was fantastic! They numbers they came up with for trading in my vehicle and purchasing the new one were both reasonable and fair. I highly recommend this dealership and chuck for all your car buying needs. More

Superb personal staff. Overall excellent service! Andrei gave excellent personal service. And Kris made sure our paperwork was accurate and in order. We will be recommending Andrei to our friends and Andrei gave excellent personal service. And Kris made sure our paperwork was accurate and in order. We will be recommending Andrei to our friends and family. His personal and genuine service is what is important. He won over the entire family (son, mother and grandmother) and that's difficult feat to achieve. He is a fantastic addition to your sales staff. Thank you Andrei! More

Great Service and Expedient Too! We were thinking of purchasing a 2015 Passat TDI and just did a quick search on the internet. For the next few days, we were contacted my email from We were thinking of purchasing a 2015 Passat TDI and just did a quick search on the internet. For the next few days, we were contacted my email from April Dean as well as by phone. She was kind and just left nice voice messages. Not pushy; simply, "I'm here if you're interested." A window of time opened up and we contacted her by cell phone (via text) and she was very quick to reply (very important) and as a result, we were at Norm Reeves-- she gave us the price she originally quoted and we made the purchase. The entire transaction took us about 2 hours (a record) and we were driving off the lot in our new car. April Dean was very professional and not pushy in any way. A pleasure to deal with really. I would highly recommend Norm Reeves in Irvine. Not to mention, they were the only dealership around that had the 2015 Passat TDI SEL in stock. More

See April for a nice VW car We got a certificated pre-own Jetta from April. I have to say that we had a really great experience with April. She replied to emails and phone pretty We got a certificated pre-own Jetta from April. I have to say that we had a really great experience with April. She replied to emails and phone pretty fast. She was truly friendly and helpful. April is the person that will make you love your new car even more! More