Norm Reeves Toyota Dallas - Service Center

Much improved in past year GLAD to see such good Customer service is back. I have been a Toyota customer since 1996 starting in Houston with fantastic A-1 experience. On moving GLAD to see such good Customer service is back. I have been a Toyota customer since 1996 starting in Houston with fantastic A-1 experience. On moving to Dallas we tried various dealers settling on Cowboy for sales and GREAT service. Something may have occurred because our go to service guy was gone, other service guys treated you as a number etc and as recent as a service about 3 months back I was ready to drive further for simply a better attitude and promises to be kept. BUT Last week wow - Justin restored my faith. I needed a service and wasn't sure how big it was - he filled me in. I had to run home to get my laptop so I could work while I waited the one hour or so. He booked me in so when I get back my 4 runner was whisked straight in. Service was completed in less than an hour. Cowboy you have my restored my faith. Love the sales team too! More

Sloppy service I took my 2014 FJ Cruiser to Cowboy Toyota for its first service at 5000 miles. After leaving, the wheel alignment was worse than it was before I took I took my 2014 FJ Cruiser to Cowboy Toyota for its first service at 5000 miles. After leaving, the wheel alignment was worse than it was before I took it in. They scratched part of the steering wheel and left brown greasy hand prints all over the grille of my truck. Cowboy Toyota is very close my house but I guess I'll be driving further to another dealership for service in the future. I don't know what they normally charge for service. I have Toyota Care so it was free for me. More

Great experience! Ed Giraldo has guided us through the service needs for our 2006 Toyota. This has consisted of scheduled maintenance checks and new floor mats as we h Ed Giraldo has guided us through the service needs for our 2006 Toyota. This has consisted of scheduled maintenance checks and new floor mats as we have not needed any major repairs to the vehicle. We appreciate his excellent service and attention to detail! More

Great customer service! Ed Giraldo has sold our family three cars! His attention to detail and service to us has been excellent! He even reminds us when it is time for our Ed Giraldo has sold our family three cars! His attention to detail and service to us has been excellent! He even reminds us when it is time for our recommended check service. Our Toyota 4 Runners have been the best vehicles we have ever purchased! More

Great customer service when purchasing new tires Ed Giraldo has always provided great service since we purchased our Avalon in 2012. We recently purchased a set of tires and, as always, Ed enabled th Ed Giraldo has always provided great service since we purchased our Avalon in 2012. We recently purchased a set of tires and, as always, Ed enabled these tires to be installed in a timely manner and picked up and delivered the car! Great service! More

Punctual and Professional Tobias helped me with the purchase of my car, I highly recommend him! Now that I have had it for a while and used the pick up and delivery service, Tobias helped me with the purchase of my car, I highly recommend him! Now that I have had it for a while and used the pick up and delivery service, there is certainly NOT another Toyota Dealership I would use. They are worth the drive!!!! More

Great Service Experience I love the service experience of having my car picked up from me at my place of business, serviced, washed and returned so promptly. The whole experi I love the service experience of having my car picked up from me at my place of business, serviced, washed and returned so promptly. The whole experience was effortless! Thanks to Crystal it just required a phone call! More

Unheard of treasure I had never heard of Cowboy Toyota before until an acquaintance, Jan, mentioned she worked there. I knew I would be in the market to buy a car soon a I had never heard of Cowboy Toyota before until an acquaintance, Jan, mentioned she worked there. I knew I would be in the market to buy a car soon and she gave me some good advice re her car buying experiences. Most in my family have been either Honda or Toyota buyers; my last car was a Honda which lasted me 14 years and still running. I did my research with Consumer Reports and knew I would either get another Honda, but also was interested in a Toyota Highlander. Art Tillman was the first person to reach out to me from an internet search. He stayed late one night to work out all the details with me to get me into a Highlander, even though my credit was rough. He and the finance manager worked a miracle for me and got me into a Highlander. (I would have been fine going back to Honda). From that day forward, I have had nothing but good experiences with Cowboy Toyota. Being with someone new, I have been leery, but they keep me happy with the great service and genuine courtesy I always get from them. Art got me my sunroof as promised - still no problems. A few months after I bought my car, I had a minor problem with my steering column, the service manager took care of it right away and kept me in my loaner until the problem was totally fixed. I love that I can have them pick up my car and leave me a loaner and reverse when my car is ready. Who does that? That is huge for me since I have a very busy schedule and being a single mom - just can't be without a car. The service department is the best. I brought one other minor overlook to their attention and they jumped on it right away. No one is perfect, but Cowboy Toyota strives to always be the best at what they do - and always make it come out right. Crystal and Oscar are always so courteous to me. That goes a long way. I got the SUV I wanted, I got the payments I wanted, I got the accessories I wanted, I got the unmatched service I wanted and deserve. I am one happy customer. Keep it up Cowboy Toyota!!!! More

Service Review Joe and his team at the service department were outstanding. They went above and beyond the call of duty to ensure all of our service needs were met. Joe and his team at the service department were outstanding. They went above and beyond the call of duty to ensure all of our service needs were met. We are all very pleased with their service and will be returning for future service needs. I highly recommend them! More

Full service specialists From our no-nonsense purchasing experience to the no-hassle pick-up and delivery service provided for all maintenance needs, Cowboy Toyota has exceede From our no-nonsense purchasing experience to the no-hassle pick-up and delivery service provided for all maintenance needs, Cowboy Toyota has exceeded expectations at every stepI have no reason to consider any other dealer for my next Toyota purchase! More