Norm Reeves Toyota Dallas - Service Center

Advisor: Shelly Jackowski was phoenominal Shelly truly displayed outstanding services with full explanation of my services in a timely basis. It was only 25,000mile sevice but she also found a Shelly truly displayed outstanding services with full explanation of my services in a timely basis. It was only 25,000mile sevice but she also found a nail in rear right tire. All taken care by warranty! More

Wonderful service I have been taking my 2001 Toyota to the same place since I got it. And I Shelley has been my service rep the entire time. She knows my car and what I have been taking my 2001 Toyota to the same place since I got it. And I Shelley has been my service rep the entire time. She knows my car and what I need to have done. If I don't need it, she will tell me. They have never tried to sell me something I don't need. I have had wonderful service. More

A bad day made better After a very challenging day Tobias was able to make it better. I want to say that I had an issue with getting my car into the BODY SHOP for collisio After a very challenging day Tobias was able to make it better. I want to say that I had an issue with getting my car into the BODY SHOP for collision repair and I just wanted some answers. I was frustrated because I felt I wasn't given any follow-up and then Tobias called. I am a loyal customer and I love the dealership. I just wanted to have answers. Also Shelly in Service is amazing and I just wanted to make sure that I give recognition to each person who has made this really bad day better. More

I am not happy !!! I was there today 07/16/2016 around 12:00 mid day to get oil changed based on my service guaranty schedule.What the guys did made me upset.One of the I was there today 07/16/2016 around 12:00 mid day to get oil changed based on my service guaranty schedule.What the guys did made me upset.One of the mechanic made me to ask specific person inside to get oil changed .That man took me outside to see my vehicle ,It was taxi.He refused to give oil change service,and told me that I had first to get appointment to get served.My complaint is :1)why he wanted to see my vehicle & then refused service.2)why I was made to request specific person?3)why he took me outside to ask if I had an appointment ? More

Regular maintenance of my Toyota Justin was very professional and willing to answer my questions and concerns. Unlike other dealerships, he did not seem rushed to get you in and out Justin was very professional and willing to answer my questions and concerns. Unlike other dealerships, he did not seem rushed to get you in and out of the Service Department but instead focused on making iit as pleasant an experience as possible. More

15K service I was able to pull right up to the drive with no appointment and get my truck in and done with little wait time. Took good care of my time and my truc I was able to pull right up to the drive with no appointment and get my truck in and done with little wait time. Took good care of my time and my truck More

Carlos Ramirez ***** I've been going here for almost 2 years! Love this place! Carlos Ramirez always takes great care of me! They're always super friendly. I've been going here for almost 2 years! Love this place! Carlos Ramirez always takes great care of me! They're always super friendly. More

Oil Change I forgot to make a reservation for service and just pulled into the dealership. Cowboy Toyota got my car in timely, and back out within a very short I forgot to make a reservation for service and just pulled into the dealership. Cowboy Toyota got my car in timely, and back out within a very short period of time. This dealership and service manager is Always courteous and efficient. More

Excellent Service!! While having my vehicle serviced, I received the best customer service from Mr. Carlos Ramirez! He's the best person to see for your Toyota!! While having my vehicle serviced, I received the best customer service from Mr. Carlos Ramirez! He's the best person to see for your Toyota!! More

They took the time - and the responsibility! Driving along not doing a thing when all of a sudden my car lurched, started making awful noises and had little acceleration or breaking. I limped up Driving along not doing a thing when all of a sudden my car lurched, started making awful noises and had little acceleration or breaking. I limped up to the dealership, where service people poured out the door to see what was wrong. They had the car for several days and had to take the engine apart to find the problem. End result: a bracket in the oil cap had broken off and fallen into the engine. The dealership test drove the car repeatedly to make sure that all was well after it was repaired, provided me with a loaner car for the time they had my car - and because it appeared that the problem was a result of the oil change they had done, they assumed all responsibility - no charge for all the work they did. They were concerned, patient with my mild hysteria [this happened the weekend of my daughter's wedding!] and apologetic. I cannot ask for more than that! More