Norm Reeves Toyota Dallas - Service Center

Relief! I recently moved back to the metroplex and my first stop was to take my car to get serviced at Toyota of Plano - where I bought the vehicle originally I recently moved back to the metroplex and my first stop was to take my car to get serviced at Toyota of Plano - where I bought the vehicle originally. I could not believe the HORRENDOUS service I received. The people were rude, dismissive, and unorganized. Then after 2 hours for an oil change and tire rotation with an appointment, just when I started to drive away, I noticed that all was NOT well with the vehicle and come to find out they had done somethingS wrong that took them another 2 hours to fix while I sat freezing in a less than desirable waiting area. No one ever apologized, no one ever followed up and I did not even get a chance to do a survey which let me know they really did not care. This lead me to research reviews and almost all of the Toyota's had horrible reviews, except for Cowboy. I decided to make the long journey there and I am soooooooooo glad I did! Complete reverse! The place was clean, quiet, and orderly. The people were kind and respectful. Best of all...my car was taken care of. I wasn't told a bunch of lies about imaginary problems to get me to spend more money, and I feel as though I can trust their service which is what it is all about. All I can say is THANK YOU, and please keep it up! More

Great service at this dealership. Sales service and parts. Very user friendly. My service adviser showed great expertise and my vehicle was ready in less than an hour. parts. Very user friendly. My service adviser showed great expertise and my vehicle was ready in less than an hour. More

Too easy!!! Cowboy Toyota always working hard to make it easy for me!!! I would like to thank you all from the first stop which is sales all the way to getting my Cowboy Toyota always working hard to make it easy for me!!! I would like to thank you all from the first stop which is sales all the way to getting my car service. The building is always clean and the lounge area is very comfortable too. Keep up the AWESOME job!! #COWBOYTOYOTASTRONG More

Outstanding Service As Usual Service rep met me as I pulled in. Very pleasant personality. As usual, the waiting area was very clean with really good coffee! 10,000 mile servic Service rep met me as I pulled in. Very pleasant personality. As usual, the waiting area was very clean with really good coffee! 10,000 mile service completed in 45 minutes. More

They have always provided me with prompt, courteous and professional service They always explain the work, the time it will take, always with interest in the customer (me) professional service They always explain the work, the time it will take, always with interest in the customer (me) More

Our service was handled very quickly.We had some extra work needed,but the service tech explained it to us.We conks not do all of the things needed.She offered to do some today and the rest on our next vi work needed,but the service tech explained it to us.We conks not do all of the things needed.She offered to do some today and the rest on our next visit. More

Excellent customer service. Carlos Lopez, the service Excellent customer service. Carlos Lopez, the service advisor was friendly, very informative and helpful. I will definitely be going back anytime Excellent customer service. Carlos Lopez, the service advisor was friendly, very informative and helpful. I will definitely be going back anytime my truck needs maintenance. More

Excellent Service I have purchased my vehicles at this dealership several times, I wouldn’t think of going anywhere else. Service is great. Why isn’t Shelly on the lis I have purchased my vehicles at this dealership several times, I wouldn’t think of going anywhere else. Service is great. Why isn’t Shelly on the list. She’s great! More

Shelly is Wonderful I have Cowboy service my car because of Shelly. She is the best Service advisor. I have had a chance to watch her work with other customers. She tr I have Cowboy service my car because of Shelly. She is the best Service advisor. I have had a chance to watch her work with other customers. She treats everyone as they are the only ones she is working with. Every thing is done properly the first time. Don Kelly More

Excellent Service As usual Shelly makes me feel better about taking my vehicle to the dealership! She is the best and I would not consider going to anyone else. Her nam As usual Shelly makes me feel better about taking my vehicle to the dealership! She is the best and I would not consider going to anyone else. Her name should be on the list of employees to choose from on this survey! More