Norm Reeves Mazda - Service Center

Pretty disappointed in this place. I've never bought a car from here but I bought a Mazda CX-7 from Honda right down the street. I have an airbag issue. My vehicle is an 07 and just hit 51,000. My service car from here but I bought a Mazda CX-7 from Honda right down the street. I have an airbag issue. My vehicle is an 07 and just hit 51,000. My service advisor had to take it there because it was a safety issue. Mazda apparently has a 60,000 mile or 5 yr warranty on these type of things. My warranty was expired by 4 months. They flat out refused to fix it. By four freakin months... The greed in some of these companies amazes me. They were rude about the whole thing. I love Mazdas and when I trade mine in it definitely won't be at this one. I like places where the customer is first and appreciated. Oh, and they still made my service advisor pay $139 for the diagnostics. Greedy and does not care about their Mazda family. Go somewhere else where you'll be appreciated. More

I've been doing business with Freeman mazda for over 20 years. There sales and service after the sale have been excelent. i would recommend them to anyone. years. There sales and service after the sale have been excelent. i would recommend them to anyone. More

Came in to have tail gate replaced on a GMC Sierra. First, the work took almost a month to complete. I was called 4 times telling me the work was complete only to find out additional parts had to be or First, the work took almost a month to complete. I was called 4 times telling me the work was complete only to find out additional parts had to be ordered 3 times. The customer service reps to include the manager did not seem to worried about my time they wasted (I had to leave work 3 times coming up to your shop only to find out service was not complete)or finding solutions to the problem. More