Norm Reeves Mazda - Service Center

Super friendly! Thank you Terry for being so thorough and friendly and honest! You're Awesome! She covered everything I needed and lent me courtesy car because the w Thank you Terry for being so thorough and friendly and honest! You're Awesome! She covered everything I needed and lent me courtesy car because the wait was unsure. All in all it was the best experience since I've been here! More

Pretty awesome experience I have no complaints overall. One thing I could say that was when I pulled up there was a car in my way and I sat there for a couple of minutes and no I have no complaints overall. One thing I could say that was when I pulled up there was a car in my way and I sat there for a couple of minutes and no one really directed me as to where to go or immediately greeted me. There was a nice woman, whom I would rather always deal with, who greeted me as I was about to just walk into the lounge area,(because thats what I thought I was supposed to do when I got there seeing as there was no one making eye contact nor greeting me immediately). But if it wasn't for such a friendly face who intercepted me as I was walking into the lounging area I would have just left my car sitting outside, assuming that was what I was supposed to do. She asked me if I had spoken to anyone, I said no, and she was happy to help with a positive attitude. I'm not sure what her name is, but I always seem to work with her, she has great energy, and seems to be comfortable in her position and straight to business. I like that. So thank you, whoever you are. Please thank her for me if possible. Other than not being greeted as I pulled up to be directed where to go so I could get out of the heat, even though there were 4 or 5 people just standing right inside(granted, i'm not sure what they were doing) I would give this place a high mark. It would have only taken a thumbs up or a wave to help me feel comfortable with leaving my car where it was....fyi. but I almost felt ignored until the nice lady intercepted me and took care of me. I wish I knew the name of the person who helped me, she works at the desk to the immediate right when you first walk in the door marked "lounge area" if that helps. I will just choose a person though. More

Dead Battery I brought my car in for because of a battery, My Service Advisor, Ken was awesome! Even though it was a busy Saturday, I feel I had to wait too long I brought my car in for because of a battery, My Service Advisor, Ken was awesome! Even though it was a busy Saturday, I feel I had to wait too long for a battery replacement. My car is not even 2 yrs old yet, and I had to pay a hefty price, only small amount pro-rated. More

Recall I had a great experience at the dealership. Was warmly greeted by everyone from the time I entered the service department. My rent car was there waiti I had a great experience at the dealership. Was warmly greeted by everyone from the time I entered the service department. My rent car was there waiting for me. More

Lots of problems, lots of answers The trunk latch stopped latching last year. I did not realize this would cause the battery to drain completely. After the 3rd battery replacement in 6 The trunk latch stopped latching last year. I did not realize this would cause the battery to drain completely. After the 3rd battery replacement in 6 months, I brought it back to where I bought it. Terry was so understanding and helpful. I had to leave my car from Friday until the Wednesday after the 4th of July. The issue was the sensor from the trunk not latching. The service staff ran a complete check on my car and we now have a plan. Thank you for employing such knowledgeable, professional staff. More

Service visit I was just in for routine service (oil change and rotation). Great waiting area and work area (if needed). The staff is very friendly and customer-ori I was just in for routine service (oil change and rotation). Great waiting area and work area (if needed). The staff is very friendly and customer-oriented! More

Just perfect Everybody is very nice, explains the conditions of the car, gives advice, very professional. Waiting area nice, clean, and quiet. The employee comes f Everybody is very nice, explains the conditions of the car, gives advice, very professional. Waiting area nice, clean, and quiet. The employee comes from time to time to inform about the status of the car. More

Issues with door seal. Brought the car in after a repair to the window motor. When driving home noticed a big air leak in the driver side window. Terri handled the situati Brought the car in after a repair to the window motor. When driving home noticed a big air leak in the driver side window. Terri handled the situation very professionally. Her personal attention made the difference. More

Mazda service I really enjoyed my visit. everyone was super helpful and friendly. They knew me by name and really just felt like coming home for a visit. I really enjoyed my visit. everyone was super helpful and friendly. They knew me by name and really just felt like coming home for a visit. More

Wonderful as always They always use my name, provide good feedback on what will and is happening during the service, and review in detail the paperwork post service. They always use my name, provide good feedback on what will and is happening during the service, and review in detail the paperwork post service. More