Norm Reeves Mazda - Service Center

Great Experience The locks on my car weren't working and they verified it was warranty and were very accommodating and worked very hard on the job. The locks on my car weren't working and they verified it was warranty and were very accommodating and worked very hard on the job. More

Accommodating and informative - friendly Always accommodating - Informative - Friendly - Very helpful to someone who doesn't speak "car". All of my questions were answered without my being m Always accommodating - Informative - Friendly - Very helpful to someone who doesn't speak "car". All of my questions were answered without my being made to feel foolish. More

Top Notch Customer Service Freeman Mazda has earned my praise. I have taken my Mazda in several times for general maintenance and have always received the best customer service. Freeman Mazda has earned my praise. I have taken my Mazda in several times for general maintenance and have always received the best customer service. They are always friendly and super efficient when getting you in and out. They seem to appreciate my business and realize that I'm on a schedule. Best Customer experience that I have had anywhere in a very long time! :) More

my visit Had to bring my mazda for service,rickie did a great job of explaining had the car serviced I a timely manner,he is very friendly and knowledge Had to bring my mazda for service,rickie did a great job of explaining had the car serviced I a timely manner,he is very friendly and knowledgeable More

Vehicle Exchange (Great Experience) We went in to service our CX-5 and while waiting for the car to finish we met Stephanie and Darrel at the Mazda showroom. We saw the new 2016 CX-5 an We went in to service our CX-5 and while waiting for the car to finish we met Stephanie and Darrel at the Mazda showroom. We saw the new 2016 CX-5 and went on a test drive. We ended up having to leave and Stephanie let us take a new CX-5 while our car was being serviced. She called us back telling us that we could exchange our current CX-5 for a new one. After some time we found out that we were able to get a new vehicle for $20/more a month with $0 down and the same warranty coverage that we had on our old car. Great deal, and great customer service. Would definitely recommend Freeman Mazda. More

Pretty disappointed in this place. I've never bought a car from here but I bought a Mazda CX-7 from Honda right down the street. I have an airbag issue. My vehicle is an 07 and just hit 51,000. My service car from here but I bought a Mazda CX-7 from Honda right down the street. I have an airbag issue. My vehicle is an 07 and just hit 51,000. My service advisor had to take it there because it was a safety issue. Mazda apparently has a 60,000 mile or 5 yr warranty on these type of things. My warranty was expired by 4 months. They flat out refused to fix it. By four freakin months... The greed in some of these companies amazes me. They were rude about the whole thing. I love Mazdas and when I trade mine in it definitely won't be at this one. I like places where the customer is first and appreciated. Oh, and they still made my service advisor pay $139 for the diagnostics. Greedy and does not care about their Mazda family. Go somewhere else where you'll be appreciated. More

I've been doing business with Freeman mazda for over 20 years. There sales and service after the sale have been excelent. i would recommend them to anyone. years. There sales and service after the sale have been excelent. i would recommend them to anyone. More

Came in to have tail gate replaced on a GMC Sierra. First, the work took almost a month to complete. I was called 4 times telling me the work was complete only to find out additional parts had to be or First, the work took almost a month to complete. I was called 4 times telling me the work was complete only to find out additional parts had to be ordered 3 times. The customer service reps to include the manager did not seem to worried about my time they wasted (I had to leave work 3 times coming up to your shop only to find out service was not complete)or finding solutions to the problem. More