Norm Reeves Mazda - Service Center

Quick and efficient! I called the day before and got an appointment. Terry made sure all the necessary equipment needed was there. I was in and out in less than 90 minutes I called the day before and got an appointment. Terry made sure all the necessary equipment needed was there. I was in and out in less than 90 minutes. Great job!!! More

warranty service Quick and Friendly,Very knowledgable. They had to keep my vehicle over night but kept me informed as to the status of the repair. After the repair, Pa Quick and Friendly,Very knowledgable. They had to keep my vehicle over night but kept me informed as to the status of the repair. After the repair, Paper work was completed before I arrived to pick up my vehicle, so all I had to do was sign, and drive away. More

No Hassle Terry Dixon got my repairs done quick and amicably. I was in and out within minutes. My car is back in service and my repairs were painlessly and pr Terry Dixon got my repairs done quick and amicably. I was in and out within minutes. My car is back in service and my repairs were painlessly and professionally completed with no hidden, unexpected additional costs to me. More

got there a little early and they were ready, serviced We have purchased three vehicles with David Foster our salesman and we never have anything to complain about because everything is taken care of and We have purchased three vehicles with David Foster our salesman and we never have anything to complain about because everything is taken care of and we are notified ahead of time for all service appointments. We would highly recommend purchasing a vehicle with Freeman and David Foster More

Fast and efficient Very friendly and quick to delivered desired results. We worked with a young man by the name of Ricky in the service dept. Everyone at Mazda are alway Very friendly and quick to delivered desired results. We worked with a young man by the name of Ricky in the service dept. Everyone at Mazda are always very cordial, professional and courteous. We've been doing service with this Mazda for over 14 years and have never ever been disappointed. We have recommended them on numerous occasions. More

Oil change Always informative and professional. Love Terri. Was surprised that the cost was so high for the filters. We thought they were included at no addition Always informative and professional. Love Terri. Was surprised that the cost was so high for the filters. We thought they were included at no additional cost. More

Super friendly! Thank you Terry for being so thorough and friendly and honest! You're Awesome! She covered everything I needed and lent me courtesy car because the w Thank you Terry for being so thorough and friendly and honest! You're Awesome! She covered everything I needed and lent me courtesy car because the wait was unsure. All in all it was the best experience since I've been here! More

Pretty awesome experience I have no complaints overall. One thing I could say that was when I pulled up there was a car in my way and I sat there for a couple of minutes and no I have no complaints overall. One thing I could say that was when I pulled up there was a car in my way and I sat there for a couple of minutes and no one really directed me as to where to go or immediately greeted me. There was a nice woman, whom I would rather always deal with, who greeted me as I was about to just walk into the lounge area,(because thats what I thought I was supposed to do when I got there seeing as there was no one making eye contact nor greeting me immediately). But if it wasn't for such a friendly face who intercepted me as I was walking into the lounging area I would have just left my car sitting outside, assuming that was what I was supposed to do. She asked me if I had spoken to anyone, I said no, and she was happy to help with a positive attitude. I'm not sure what her name is, but I always seem to work with her, she has great energy, and seems to be comfortable in her position and straight to business. I like that. So thank you, whoever you are. Please thank her for me if possible. Other than not being greeted as I pulled up to be directed where to go so I could get out of the heat, even though there were 4 or 5 people just standing right inside(granted, i'm not sure what they were doing) I would give this place a high mark. It would have only taken a thumbs up or a wave to help me feel comfortable with leaving my car where it was....fyi. but I almost felt ignored until the nice lady intercepted me and took care of me. I wish I knew the name of the person who helped me, she works at the desk to the immediate right when you first walk in the door marked "lounge area" if that helps. I will just choose a person though. More

Dead Battery I brought my car in for because of a battery, My Service Advisor, Ken was awesome! Even though it was a busy Saturday, I feel I had to wait too long I brought my car in for because of a battery, My Service Advisor, Ken was awesome! Even though it was a busy Saturday, I feel I had to wait too long for a battery replacement. My car is not even 2 yrs old yet, and I had to pay a hefty price, only small amount pro-rated. More

Recall I had a great experience at the dealership. Was warmly greeted by everyone from the time I entered the service department. My rent car was there waiti I had a great experience at the dealership. Was warmly greeted by everyone from the time I entered the service department. My rent car was there waiting for me. More